Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

Sergio in the maintenance team has been responsible and did a good job! The requests from the HOA…read morewere taken care of in time.

We've rented for years, so we've worked with our share of property managers, and Joey is in a…read morecompletely different league. We rented a beautiful home in Somersett through SIGUA Property Management, and one of the best parts of the entire experience was working with Joey Vincent Pontillas. We also appreciated that our dogs were welcomed. They're part of our family, and it meant so much to be able to rent such a wonderful home without feeling like we had to apologize for having them. Any time something needed attention in the home, Joey was incredibly responsive. Whether it was a repair or a maintenance issue, he made sure someone was there as quickly as possible--often the same day or the very next day. We never felt ignored or like our concerns were put on the back burner. That level of responsiveness is rare, and it made us feel respected as renters. Toward the end of our lease, there was one disagreement that needed to be worked through. Joey handled it with professionalism, clear communication, and a level head. He kept everyone informed, treated both us and the homeowners with respect, and helped bring everything to a resolution that felt fair for everyone involved. What impressed us most is that he makes an incredibly demanding job look easy. We know that's not the case behind the scenes, but Joey's calm, responsive, and professional approach never wavered. He genuinely cares about doing the job well, and it shows. If you're looking for a rental or property management company in the Reno-Tahoe area--especially in Somersett--we highly recommend SIGUA Property Management. Joey is the kind of property manager who restores your faith in the profession. He's responsive, dependable, hardworking, and truly takes pride in his work. Thank you, Joey, for all of your hard work. We truly appreciate everything you did for us and wish you continued success.

I have worked with Mary Meeker with Sigua Property management for over 2 yrs. She is hands down the…read morebest realtor/property manager I have dealt with. She is kind, responsive, and treats her clients with respect and value. I cannot recommend her enough.

Unfortunately, this real estate transaction will go down as one of the worst if not the worst…read moreinteractions we have had with real estate agents. Mike Codman is untrustworthy and a liar. He tried going behind our backs to acquire a pool table he took upon himself to write into the deal without our knowledge with the intent to keep the item, poorly represented us throughout the deal and the kicker was not paying us monies he blatantly agreed to resulting in a small claims case which resulted in our favor as he is once again-A LIAR! Stay as far away as possible from this guy if you're looking for a smooth transparent transaction. His broker isn't any better as he backs his agents whether they are in the wrong or not.

We worked with Sally Small at Sierra Nevada Properties for both property management and our recent…read morehome purchase. Sally was always professional and organized, which helped make the home-buying process much less stressful. She connected us with helpful service providers, and we appreciated her recommendations. There was a lot of paperwork involved, and at times we felt a bit overwhelmed, but Sally was patient and explained everything thoroughly. Thanks to her guidance, we were able to close on our home a week early. Overall, we had a positive experience and would recommend Sally to others looking for a knowledgeable and supportive real estate agent.

I did business with Alicia for 9 years before she started Mountain Management and continue to do…read morebusiness with her. It is a blessing that I found her. She is very dependable and thorough, which when having a property manager is 100 % of the utmost importance! I honestly cannot speak more highly of her than wanting to give her 100+ gold stars.

Thank you property management for your honesty. I had a few property through other known…read moremanagements in the area of Reno an mountain management discovered tenants where being charged more then I had originally asked.. thank you for everything. I highly recommend. There are excellent.

I have worked with Amber at Realty Boulevard and she is a gem. Amber and her team are honest, hard…read moreworking, and care about their clients and vendors. They have a wide variety of properties available and can help you out with storage units if you need it. All in all a good company and easy to work with.

WARNING: I rented…read morefrom Realty Boulevard from November 2024 to April 2026, across two of their managed properties. Here is my documented experience. Nov 2024-Aug 2025 (first property): The unit had a German cockroach infestation and water issues. After months of habitability problems, I requested and received a transfer to another RB-managed property in August 2025. July-Aug 2025 (second property): The City of Reno cited this property in July 2025 -- the month before RB moved me in. That citation was never disclosed, and I discovered a pest problem immediately upon move-in. Management later acknowledged in writing that the pest source was a basement door left open. They transferred me out of one infested property into another with a known, active issue. Sept 2025: I reported a common-area window repeatedly left open (heat, pests, security). Management responded by sending ME a lease violation notice over that same window. Only after I initiated mediation did they put in writing that it was not a violation. Sept-Oct 2025: My lease mandates mediation through Sierra Nevada Realtors. I formally initiated it. Neither the property manager nor the broker ever responded. SNR closed my file on October 9, 2025 due to their non-response and advised my only remaining option was court. Nov-Dec 2025: My oven was non-functional from November 26 to December 23 -- through Thanksgiving. After my complaint, the City of Reno issued a Warning of Violation on December 22, 2025 (Case ENF26-C02059) citing the non-functioning oven, infestation, and debris in the common areas. I received a $200 credit for a month without an oven citing it as an amenity. Jan 2026: I obtained the City's full enforcement history for the property: code enforcement cases from 2016 through 2025, including nuisance and blight classifications and housing code violations. Management dismissed this history in writing as predating my tenancy -- despite the July 2025 citation issued the month before I signed. Feb-Mar 2026: RB's lease required enrollment in a paid "resident benefit package" that included rent reporting as well as pest management. That reporting went stagnant for over six months, was deleted from all three bureaus in January 2026, then reappeared on my credit report showing a 2025 open date -- though the account originated in November 2024 -- with incorrect account information. I filed CFPB complaints against the companies involved and against the credit bureaus; the CFPB referred them to the FTC's law enforcement Sentinel database. Each company -- the reporting service, the benefits provider, and Realty Boulevard -- pointed to the others as responsible in a circular loop of nonaccountability. Apr 2026: I lawfully terminated my lease under Nevada law and returned possession on April 23, hand-delivering the required documentation -- including a police report -- to their office. Their office later could not account for those documents. May 2026: Two weeks after I returned possession, their office stated by email that an eviction lawsuit had been filed against me. My search of Washoe County court records found no such filing. My written request for a billing statement was never answered. They then withheld half of my security deposit. Photos of me, my minor child, and family members were also used in commercial advertising without my consent, despite documented safety concerns this office was aware of in 2024. Every statement above is supported by emails, official city citations, credit reports, CFPB complaint records, court record searches, and the Sierra Nevada Realtors mediation file. Prospective tenants: pull the City of Reno code enforcement history for any address this company manages before you sign. I would not rent from this company again.

Keeps fining my family even though we can barely afford to live. Never helps with weeds or repairs…read more Always ignored any requests for assistance and just fines us again. Despicable people.

Horrible customer service , I am not sure if Jeannie Reddinger is still employed there but she was…read moredownright awful to deal with . I came into the office one day to inquire about parking , Jeannie Reddinger walks out into the waiting area, gives me a scowling look and simply says "Yeah?" Not "Hi , how are you ?" Just simply a "Yeah?".

Needs to return calls and follow thru with promises. Or…read moreis too busy for new business.

John is an AMAZING realtor. He was so detail oriented, very patient with us being first time…read morehomeowners, and was always so available. We are so fortunate to have found the right realtor!!!

I am in the process of moving to South Lake Tahoe and had been trying to view a property managed by…read morethis company. The first time I booked a tour I drove all the way up to the lake just for no one to be there to let me view it. They would not answer my calls. The next week I was able to get a hold of another rep who informed me that the tour was a "self viewing" and I should have been emailed a code for the lock box. (I was not). But whatever, mistakes/miscommunication happen. I scheduled another viewing and was told the code to the lock box will be emailed to me about an hour before the viewing. I was told to call them promptly with any problems. I was never sent a code and the office would not answer their phones AGAIN once I was all the way up there. Very unprofessional as they have made drive to Lake Tahoe TWICE for no reason!

You pay the application fee hoping they'll start responding to questions on the property. They…read moredon't know any details about their properties. Terrible communication. Fraudulently billing us over $4,000 as if we moved in to the unit they can't provide basic info on

Absolutely worst property management company that's ever existed. Been in a home for a month and…read moreonly received 1 of 5 keys can't even receive mail because no access to box. All around stay away

I would honestly give negative stars if it were an option. They need new managerial staff at the…read morevery least. The maintenance put a camera in my shower one day after letting themselves in unannounced for no explainable reason. I filed a police report and felt very unsafe here.