This review came up while searching for a groomer. Best Vet in town but no longer does grooming.read more

We have been bringing our pups to VCA for over nine years now, and everyone there is wonderful!…read moreEven after moving about 25 minutes away, we continue to make the drive because the level of professionalism, care, dedication, and exceptional treatment our animals receive is second to none. Thank you VCA!

My year-old Yorkie was recently diagnosed with IBD and also developed a hip joint issue. While…read moreother vets diagnosed her and ruled out other things (like cancer), nobody had a treatment plan for her, only acute, reactionary procedures. Dr. Quatmann was highly recommend to me by *three* different friends, so I was curious to see if a holistic vet could help me. I'll be honest- I didn't know what to expect. I saw Chinese medicine and acupressure on the website and wondered if I was gonna be taken for a ride. But my experience with Dr. Quatmann was hands-down the best vet experience I've had, with any animal, in 41 years. She started by sitting on the floor on the opposite side of the room from my stressed-out pup, talking to me about her symptoms and taking notes, letting my dog go at her own pace. When she conducted a physical exam, she had me hand my dog over, back end first, so that it didn't look like she was looming (brilliant!) and although my pup was nervous at first, she eventually relaxed into Dr. Quatmann's capable hands. At every step of the way, Dr. Quatmann told me what she was doing and why. She told me what she liked and didn't like about Chinese medicine and Western medicine approaches, and was approachable, intelligent, and kind despite me struggling to keep up. Toward the end, she let my dog "shop" by picking up whatever supplements she felt drawn to (all at 'sniff level'). My dog really got into it! I've never seen her engaged in her environment like that, and it was delightful. In the end, we went with one supplement (wanting to address each symptom individually), which my dog loves taking (truly...she thinks it's a treat). I've already seen improvement! Overall, this was a great experience and I highly recommend this vet practice (though be careful with the parking lot, which is a bit tight).

We've been bringing our dog here since he was 8 weeks old. He's now a little over 2 1/2 years old…read moreso he's been well established. Wally got sick over the weekend and had to see the emergency vet in Roanoke on Saturday. He seemed to have a UTI for which he was given an antibiotic. Today, Monday, he became extremely sick with both vomiting and diarrhea. When I called his vet they refused see him or even give me advice. They told me to call the emergency vet back. His doctor's refused him when he was extremely sick. If it'd been anything non emergency I would certainly have understood. We will never go back.

Wonderful staff! Very patient with me and my new puppy. Answered all my questions. Did not feel…read morerushed at all. Very clean facility.

The staff and doctors were friendly which is the only thing keeping it from one star but they…read morealways were trying to charge me for "mandatory" services and then wouldn't refill my dogs medicine without hundreds of dollars of labs that we had just done less than 3 months prior but they said it was necessary because it was a new year. I didn't have the money for their unnecessary tests so I asked if I could just get the refill and I would bring her in for labs the following week when I got paid. They said no and would refuse to help my dog. so I switched vets and realized how much of a rip off this place was.

Thought my dog had ear mites so showed up here. They were not busy and saw my dog right away…read more Pretty cheap for a vet.

I have been going to this practice for years. Unfortunately, things seemed to have changed…read moredrastically. I brought my cat in because her feline hyperesthesia had recently worsened and I was hoping to receive guidance on how to help her. Unfortunately, I left the appointment feeling frustrated, uncomfortable and shamed rather than supported. During the visit, the provider made harsh weight-related comments about my cat without offering any explanation of body condition score or any type of weight-loss plan/foods. I was told she should weigh 11 pounds specifically even though she currently weighs 17 pounds and is clearly a large-framed cat. The way this was communicated felt shaming and judgmental rather than constructive. When discussing feline hyperesthesia, the provider told me this diagnosis is strictly psychological. It is multifactorial and saying it's only psychological is an oversimplification. My cat was taken to the back for bloodwork and returned with treat paste all over her face and neck. She has never eaten one of those treats when offered and normally goes so far as to gag when sniffing them. Her entire hind end was also drenched in rubbing alcohol. She remained visibly upset for the rest of the day. I feel guilty for subjecting her to a place that was supposed to be safe and helpful. Since this visit, I have spoken with other pet owners who have said they transferred away from this clinic because of similar experiences. Pet owners seeking help for their animals deserve supportive communication and clear medical guidance. I will be immediately switching to another veterinarian.

The concern and care given both owners and their cats is unmatched by other establishments. I have…read morebeen most impressed by the friendly and welcoming staff at this location.

I do not recommend this place…read more We went to Angels of Assisi because it was advertised online as a low cost, walk in style clinic for vaccinations and preventative care on Saturdays. All we needed was flea and tick prevention for my dog. What should have been a simple visit turned into nearly a 2 hour ordeal for something that ultimately took only a few minutes. The experience started off awkwardly from the moment we arrived. An employee walked up to the passenger side of our vehicle and just stood there without waving, introducing herself, or making it clear she was trying to get our attention. We were handed paperwork and informed that even though we were only there for flea and tick medication, an exam was required first. That requirement, along with the additional $30 exam fee, was never clearly disclosed online and came as a surprise. The biggest issue, however, was how they handled my Psychiatric Service Animal. I am a Retired U.S. Marine Veteran with both Combat and Humanitarian service, and my dog is not a pet. He is my Psychiatric Service Animal for PTSD. He is with me constantly because he performs an important role in my daily life. I explained this to staff and made it clear that I wanted to accompany him during his examination after waiting almost 2 hours to be seen. I was told no. When I asked why, I was told it was "policy." When I asked for a specific reason, nobody could provide one. I was referred to the manager sitting behind the front desk. I calmly explained that my dog is a Psychiatric Service Animal and asked why I was not allowed to accompany him during the examination. Her response was simply, "That's how we operate here." I then asked to see the written policy that supposedly prevented me from accompanying my own Service Animal. I was told there wasn't one. Instead, I was again told, "That's just how we operate." That answer was completely unacceptable. If you're going to separate a Disabled Veteran from his Psychiatric Service Animal, there should at least be a legitimate explanation and a written policy to support it! There was neither. What made it worse was the complete lack of compassion. When I explained that I am a Combat Veteran and that being separated from my Service Dog causes significant stress and frustration, the response was essentially, "I understand," followed by more indifference. There was no effort to address the concern, no attempt to accommodate the situation, no apology for the inconvenience, and no recognition whatsoever of why the issue mattered. I was not even given a simple "Thank you for your Service" by anyone during the entire visit. In all my years of owning dogs and taking them to veterinarians, I have never once been told that I could not accompany my dog during an examination, especially when that dog is a Psychiatric Service Animal and the staff have been informed of that fact. It felt less like a veterinary clinic and more like dealing with a bureaucracy where nonexistent policies matter more than people. Since I was already being required to pay for a $30 wellness exam, I also wanted the veterinarian to take a look at a few moles and a small fatty lump that have appeared as my dog has gotten older. Other veterinarians have previously examined these areas, but I wanted a second opinion to make the most of the exam I was being charged for. Instead of discussing those concerns directly with the veterinarian while I was present with my dog, I was expected to get down and point everything out in the waiting area before he was taken away. As a Disabled Veteran with mobility limitations, having to do that on the floor in front of other clients felt both awkward and unnecessary. A private conversation with the veterinarian while remaining with my dog would have been far more professional and respectful. To be fair, the technician who handled my dog was polite, respectful, and professional. Unfortunately, that professionalism did not extend to management. After the exam, I even apologized for being frustrated because I was trying to remain respectful throughout the entire interaction. I never raised my voice, used profanity, or became disrespectful. Despite that, the response never changed. The attitude remained, "This is how we do things." By the end of the visit, we spent $180 for an exam and six months of flea and tick medication after waiting nearly two hours. For a clinic that advertises affordability, convenience, and community service, the entire experience felt disorganized, impersonal, and unnecessarily stressful. If you are a Military Veteran, have a Service Animal, value transparency, or simply expect compassion from the people caring for your pet, I would strongly recommend looking elsewhere. My dog deserved better, and frankly, so did I. SEMPER FIDELIS

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

There are several spots in the lot. The spaces closest to the door are not disabled. It is a…read moreprivate lot. It's raining so there are several puddles. There are two doors to open and angled apart so not very accessible for walker or wheelchair or convenient is carrying a pet carrier or bringing a pet in. Friendly staff but the waiting area has dog hair all over the seats. Pets are all in one lounge so you've got barking dogs trying to instigate with other animals and scaring others. It might be practical have everyone on a harness or in a carrier to prevent the hair everywhere and potential fights. The cats have another room in the back I didn't notice the sign the first time. They do charge an extra fee for same day appointments so I recommend booking ahead or calling and speaking to someone if you must be seen urgently. The vet was very nice and transparent. They did have to take the cat to another room where I could not accompany. I had to sit on hair covered bench while waiting. After all that was said and done. I had no idea pet vet care was so expensive. She's not my kitty but I would do anything for her and it broke my heart seeing her sick. I would bring her back. Overall score js 4.5 because of the doors and hair. I do realize that it's impossible to have it spotless with countless animals but there was no effort while I was there to clean after groups were in the lobby and the room had not been cleaned prior to us going in. My only option was to clean off the bench myself shifting the hair to the floor or sitting on/beside it. I would have swept myself if given the option.

shout out to the surgical team in Vinton veterinarian that took care of my baby this morning. Dr…read moreJordan is the best thank you thank you so much for taking care of Rocky