They are liars. Absolute liars. They told me that I had a poor renal reference because I had pets. I know for absolute certain that isn't the case because my landlord gave me glowing references to other landlords both before and after applying for a rental that this company managed. I had owned the home I was renting and sold it to the landlord to give me flexibility in relocating because she was looking for investment properties. I wouldn't trust this group. read more

Poor communication would be an understatement and inability to take responsibility for anything. do not seem to care about the properties or tenants, just the money going into their pockets for doing as little possible. read more

Ccl Management - Middleton, Wisconsin

dealing with these people is an absolute nightmare. At first they seemed like they were nice on our side because our landlord at the time refused to do any maintenance work. Well, CCL Management proved to be even worse. After a month and a half of not even being able to reach the maintenance management on the phone, she finally reached out to me and sent over a lackluster maintenance man who tightened a few screws and left after four hours of pretty much doing all the small things he could without touching any of the major issues. After multiple times, trying to reach them to let them know, there was major leaks and mold in the basement. They then worked up documentation to force us to leave. Now claiming that they can't do maintenance and repairs while we are inside the home. 14 days after this letter, the maintenance lady decided to take it upon herself to come to my home after I let her know they did not give us the full 24 hours notice. She came to my house without any maintenance man and told me she was going to enter my home no matter what at which time I was forced to call the police on her. The owner at CCL Management , Chad Heller at that point decided to take her side and tell me, I no longer could reach out to them because I was belligerent. one of the worst experiences I have ever had with a management company in my 38 years living in this city read more

They state you need a credit score of 575, which we had, but our "file had too many weak spots" so they didn't work with us on that. very bummed out after finding the perfect duplex for our needs. Also took 5 working days to hear back from them on our application.. they charge you the 20.00/per person fee's to do the credit check. 60 bucks down the drain :( read more

We spent four days homeless in a pandemic on the promise that their techs and cleaners were handling the situation of the previous tenants. We showed up to a home where the medicine cabinets were lined with eyelashes, cat feces was on the floor, walls and ceiling shelves and piping in the basement, human feces was caked on clothes tucked behind the washer, tons of clothes and broken junk from previous tenants littered the basement and lawn, about a years worth of cat litter was layered up under the back porch on the ground, hundreds of pounds of dog feces was in the yard, truckloads of yard waste left to be raked and lots and lots of bullets and bullets shells (at least a thousand) were everywhere. Luckily when live ammo fell from the ceiling as we were cleaning the feces from the basement and hit the concrete floor it didnt go off and kill anyone in the room. Most of the fence gates were broken, most of the doors had broken frames (including one held together by painters tape), Windows were screwed shut, or broken or missing screens. The walls and carpets had stains and holes in them , etc etc. The maintenance guy that did the walk through came and accused us of all of the damage (right as we moved in) and laughed in my face when i asked about the cleaning job and said "I'm not a cleaner". He tended to loiter outside in his truck for hours at a time any time CCL sent him over. Needless to say we did a LOT of our move in requested work ourselves and CCL never finished the rest in our year there. The house also happened to be sinking (obv a known issue due to the amount of rocks and clay brick mixed into the dirt around the foundation). When we tried to get the sinking porch fixed, Mario tried to gaslight me into letting him into the house without informed consent of any of my roommates while accusing me that it must be that the house is dirty. I assume this was a tactic to get out of paying for any repairs. They did end up shaving the door and leaving it almost nonfunctional instead of doing anything about the porch that was already sinking When we moved in. They also tried to blame it on less than 100 lbs of bikes that were hanging on there. Who knew porches had a capacity of 100 lbs? Due to the lack of care taken in me trying to file complaints by admin, technician leads and the owner, it seems like they simply just dgaf at all. I would suggest you don't use them if you happen to not like cleaning out and fixing things for weeks strait then have them have the nerve to try to take anything out of your deposit later. read more

We lived in a dirty ranch on Midvale Boulevard for 2 1/2 years- the landlord did the minimum maintenance and charged over 1800 a month- good location and plenty of space but no kept up. We never got our security deposit back- if you move out of state, they tend to do this. read more

A first rate management company. They are professional AND nice! Nicole in the office is really an angel and Mario in maintenance is a saint! read more

When it comes to tenants, they pretend they have high standards for sub-standard houses. Went to a couple of showings and both houses were filthy. One had apparently endured flood damage, un-vacuumed carpet, kitchen appliances looked liked they had never been wiped since day 1. Second house was still inhabited by the owners... to sum it up, the owners had left their wet panties on the towel fixture. Anyway, my husband and I are currently in an open chapter 13 bankruptcy, meaning we're paying off our debt, have perfect rental history, make more than enough to afford a rental, BUT because of the open bankruptcy they would not work with us; we even offered to prepay the entire 1-year lease upfront to no avail; but they still took $40 in application fees and about a week to inform us of their unfortunately decision and high standard 'company' policies. read more

Worst decision of my life financially to hire them to manage my small condo and caused an enormous amount of stress. The tenants of one year did NOT clean or fix their damages upon leaving but did tell CCL in writing( which I have a copy of) to clean and take the cost out of the deposit. I also have in writing their response that CCL would clean the day after they moved out. However, my condo was still left filthy and damaged and all but about $100 was still returned to the tenants! The amount of time and money I had to put back in to just clean and fix damage done in that year was immense.Tires were left. 6 trips to the dump just to get rid of trash that was left. Screens that needed to be repaired from their cat ripping them up. They charged me to replace almost every appliance while the tenants lived there and the ones they put in were even older. I had to replace the appliances again to make the unit attractive to sell as they were very old and used. Hours to scrub the toilets with CLR as they were disgusting.The list goes on and on. I was charged about $6000 in one year in 'fees, charges and repairs' for a 1500 square foot condo! They have an attorney on retention if you try to fight any of the charges. Do not make the mistake I did of not doing any research before hiring them. read more

So disappointed in this business. I'm a single mother of 4 who made sure to get my application in right away for a home. No other people had applied. I don't live in a good area and was hoping to finally find a safe home for my children. This company repeatedly strung me along for a week. Each day, they said they would get back to me that day or "at the very latest" the next day. Every single day. They gave every excuse in the book as to why they couldn't help me. One rep even said "9/10, you got it. We are just waiting to hear back." I even offered to pay multiple months rent in advance to help the decision. I made them aware that my current landlord had been upset since they found out I applied for other places and was pushing me to tell them I wasn't renewing so they could list up my unit. After one rep told me I had it and they just were waiting on the OK back, I told her I wouldn't be renewing so she would stop repeatedly contacting me multiple times a day. Come to find the entire time, they were stalling my application to give another applicant more time to turn in their stuff and the landlord went with the other application. They are willing to waste your time, know you don't have a back up plan and have four kids and will STILL string you along as a back up. Now I have an angsty landlord and no place for me and my children. This business cares about themselves and that's all. Not honesty or just being straightforward with applicants. They will lie and make you feel like you have a place while just buying time and doing nothing. They will be fine with leaving you stranded with nothing while telling you that you pretty much got a place for your family. Shameful business. I have no idea what I will do now. read more

Very disappointed in this company. Poor communication and follow-thru. Our application was approved, however, the home we wanted had already been taken by another applicant. We were referred to visit another home listed on their website, but did not think it was a good fit for our family. We visited a few more homes and when we finally found one we liked, were told that our debt to income ratio calculation was 8% over their threshold. When I questioned this, I was told by the CEO - Chad Heller that ​I could "provide income verification to confirm I wasn't stating less than what your actually making." This confirmed that he did not believe what I listed on the application even though I provided contact numbers to verify the income that was listed. For them to have a "standard" procedure for approving applicants, I found it disappointing that my application was found to be inaccurate based on assumptions rather than the facts that were provided. I followed-up with scanned documents of me and my husband's pay stubs, and have yet to get a response back from Chad Heller. Rude and unprofessional to say the least. read more