Pride themselves in taking care of military/veterans. Quoted me $7k to pull a simple dent which…read morewould have totaled my 2010 Honda Crosstour. Their neighbor, Classic Collision, repaired my vehicle properly for $3.4k. Skip this place and go next door to a more reputable repair center. From their techs to their management Classic is your first stop for honest repairs....

Bumped into a car while backing up and made a small dent in my almost new BMW convertible's rear…read morefender. About the size of your fist if you punched the plastic fender. Geico recommended Gross. Selected the Express Service. Informed the estimator that I had previously worked at a body shop. Very affable and said the damage was so minor he would probably send my BMW to the body shop same day. Fast forward 2 weeks. Why is this taking so long. Answer-you selected the Geico Express Service which takes longer. What?? Another week and asked where is my car? Waiting to go into the paint shop; sitting under a tree in a chain link dirt lot; just where anyone would park a convertible. When will it go into paint? Answer-soon. Started calling daily. Reception is now very unfriendly and snippy. It will get done when it is done. Another week and got the car back. Complained about the poor paint match (probably a too thin pearl color coat) and the misaligned bumper. I was stunned when the fellow says our work is guaranteed so you can bring it back anytime and we will fix it. Oh goody, another month hoping the work is done right the second time. Why Gross could not get the job right the first time is a mystery. Our schedule took us out of the United States for a few months so we paid another body shop to fix Gross's shoddy work when we returned.

Do not bring your car here. I brought mine in for an engine replacement. I waited almost four…read moremonths just for them to start on it, and have had nothing but problems ever since, from my belt snapping and completely destroying my alternator, all the way to my car not starting at all and overheating. When I went to pick it up, and after paying them $3,000, my car wouldn't start, then they proceeded to charge me another $200 for a starter. They also had the audacity to tell me that my battery terminal always had a hose clamp on it when I know it didn't (I added photos showing they didn't put it on and left it to the side). Their words, not mine: "best mechanics in town". That's a lot of talk for improperly putting on a battery and God knows what else.

I had a major oil leak while myself and a friend were traveling and these folks were great! Even…read morethough they were busy they put us through. Got the gasket and installed begore end of day! Very nice people to deal with!

IF.! Your just looking for a general " looks good deal" then you cant beat their work pretty much…read more We went for the 200$ job that was supposed tobe like a reset... bringing it back to new. Cant remember the exact wording. Im on disability. It took some time saving for this. Sweety helped out too.i added a $40 tip. My car was used by my bodfriend while i was in the hospital 3 weeks. Driving it to his construction site job.. eating in it while going to the hospital each day. Alabamas red dirt was ground into the drivers carpet and the red dust was on the dash and such. But he was told it job would cover EVERYTHING. Of course the usually cleaning and the seats shampooed and trunk done. Plus a wash for the outside. The outside, floors dash and middle console was great. The trunk was never even opened. I was called outside after they had partly done it.. asking " what was most important to me to be done" I found that a hard question to answer. It was obvious the promised job wasnt gonna go. I got that. But i thought it strange to offer such a without seeing it first. I didnt know how much longer it would take for what i was willing to SETTLE FOR to be done. They had already worked on it 2 hrs. The drivers side floors were vacuumed, dadh and console and some windows cleaned. He had a small vacuume. Dont know how strong it was but that had to take a lg part of the 2 hrs. All in all. The outside looks Great!. The floors and front seats and dash n such looks great. They earned their money no doubt. But the back seats has serious stains from hauling decorations and such frim the holidays and all. My bf will have to clean it. And the trunk. There was no trash or anything to work around. The windows needed a good going back over. And drivers mirror was no good. But you cant meet or hire anyone harder working or nicer. So. Its according to what all you need and maybe take pics to send them if its bad. I wish them great luck

We blindly called last min to Prime & Polished Detailing for a surprise gift for my Mother-in-law…read more They not only were able to accommodate our last min appointment request, but he made her SUV that was covered in dog slobber look brand new! His attention to detail was unmatched, and timing was impeccable. Without a doubt we will be using them again soon!!