Oh. My. Gosh! This place is the BEST! I have used them 3 times now. Once for a new battery and once…read morefor a new screen. But the real test came when my phone spent too much time in a toilet bowl. It was completely fried. I didn't think there was any hope. No one--the Apple Store, Best Buy or Consumer Cellular would help. I took it to Nathan at Mr. Phone at 10:30 in the morning. I kept checking back and he kept saying he needed more time. He even sent his associate to a neighboring town to get a part. He just wouldn't give up! Finally, at 6:00 that evening I saw him outside of his store and he said, "I have very good news--we fixed your phone." I almost burst into tears! And it only cost $100. I said, "Are you sure?!" He said they don't take advantage of people. So...they had my phone ALL DAY, fixed an almost impossible fix and charged me a mere $100. I can't recommend them highly enough. If you have a phone issue, save yourself some time and go straight to Mr. Phone. You won't be disappointed!

excellent customer service!! 10/10 so helpful and respectful and VERY fast! I'be used many other…read morerepair service providers and stopped once I found these guys, they're that much better.

This store was amazing. We had the best service and experience. We were opening a new plan and the…read morestaff were extremely patient and answered all our questions!

Mike the sales manager was so kind and helpful to my 93 yr old friend. He took her phone issues…read moreseriously and gave us solutions! Thank you Mike!!

This company is mainly for iPhones and Galaxy's. Since those are the most mainstream phones, it…read moremakes sense. First time I went in there, I wanted them to fix my Nokia c2-01 but they basically only specialize in smart phones. So a month ago, I paid to get my Nokia 1020 fixed (New charge port and new battery) and it took a month to get fixed. Just got it back today. It wasn't exactly their fault though. The company that was supposed to send the charge port, lost it in the mail twice and then sent it to a different Phone Doctors that needed one. I bet if I had a iPhone or some type of Android, the warehouse wouldn't have screwed up. By calling, I learned all this information. Because I had waited so long, they refunded me the charge port even though the DID get it fixed. Thanks guys for fixing my phone.

Firstly, I understand not being able to fix the water damaged phone. But I am very surprised that…read morenothing could be fixed when it was already able to be turned on before, just not stay on. Thanks for making me pay $40 for you to break my phone further!

Extremely upsetting customer "service" by the manager and Yaeshi. 0 product knowledge by the staff…read moreand attitudes given once a refund was requested after not being provided enough information about the product. The people at this store should not be in a customer service or sales position. I will never return here and will be telling as many people who will listen about the horrendous experience that was had at this location.

The manager at this location is a liar. He will add onto your bill and just straight up lie and say…read moreit's necessary. Watch out for this liar. He's legit a bottom feeder and I wish him nothing but the worst. Cost us hundreds of dollars. The mall store didn't lie like this asshole did. Also AT&T will not pay back the money so that's fantastic.

Horrible!!!! Had a tempered glass cover added to my iPad and it had air pockets under it on the…read moreedges. The tech said they would disappear in a few days. 25 days later they are still there and I am back with receipt to get it replaced. The same tech now wants to charge me to replace the one he didn't install correct to begin with. He said it was his company policy. I told him he is replacing it because he did not install it correctly to begin with. After making a big issue of this in front of other customers he replaced it. They are terrible so stay away from them....located just outside Apple Store in Woodland Hills Mall.

My husband just received his new phone this week, so we stopped by while walking through the mall…read moreto get a screen protector. He had already been disappointed when he bought one online for his new phone and it didn't fit, so we weren't sure they had one for the newly released version of his phone. The gentleman running the stand was very helpful, and almost a perfectionist. He applied and removed two different brands of screen covers before he found the perfect fit with the third. He took extra time making sure it was applied correctly and getting all the air bubbles out. Fun watching the kids nearby play Xbox kinect while we waited.

My dads screen broke while he was hunting and i sent him here, they were fast and did an awesome…read morejob! Thank you guys!! :)

This place was great until recently, when I had bought a laptop. I wasn't aware of the major issue…read more That it overheated, within little usage. This was an issue I had brought up to them and they had signed papers saying they'd replace the laptop as I had wished, after a few days they tried to convince me that there was no issue with the laptop despite having told them my experience using the device. It did not meet the performance expectations as they had promised so I really hoped they'd help replace it. They didn't and for days into weeks have had hold of the laptop, promising to "fix it" but to not even return it after I had paid for it in whole. When I asked for a refund they denied. Not knowing what to do, I was upset. This was not the first time I had a negative experience with them. The first time I had done business with them, I bought an iPhone, the iPhone had an issue where it would shut off automatically at random intervals, asking them to fix it. They held onto it for a week or two saying they had fixed it. After seeing that that was not the case, they tried to worm their way out by gaslighting me and telling me it was "past its date". Seriously, is this how you help your clients when your products are faulty? They never made any compensation to the money I had spent and in their efforts, we had to go home with the faulty device. Seeing this was happening again with the laptop, it's an understatement to say that I'm incredibly disappointed in this business. I have yet to receive the laptop as it's still under their possession. This should not be happening as it does.

From the owner: We sell unlocked Apple, Samsung, LG and other phones, with IMEI warranty ready for any GSM carrier…read more también hablamos español