I went back to T-mobile store and got absolutely nothing accomplished! If you're in the market for…read morea hotspot for streaming, please find another company. At this point I wouldn't use them for anything. Their customer service is in some other country also. You get some lady with kids crying in the background. SMH

This place was the best place I've ever been to get my phones screen repaired. It only cost 90$…read morethat is a really good price and he fixed it right then and there taking about 10 min and that's only cause he was fixing someone else's before mine or I'm sure he would have been done. They are very nice and help you out as they want repeat customers. I recommend 100 percent and will be back. Parking is a little difficult the plaza was busy.

straight rip off they use fake part so that to fix your phon, then it stops working days later so…read morewhen go back they try and get money out you this the second time with two different phones with the I went somewhere else and didnt have anymore problems with both phones ‍

Truthfully, I have to say this Boost Mobile Store has the BEST customer service around town…read more I just switched to Boost Mobile and went to a few other stores located in Pompano; however they never had the quality of service like this store does. There is always great deals! The atmosphere is very clean and organized with a business oriented vibe. Best part is that hardly ever do you wait to be waited on for longer than 3-5 minutes. Everyone is pretty aware of what needs to be done and how to please all the customers... Anyways, "Boost Unlimited Wireless" is definitely RECOMMENDED to anyone with this wireless carrier - *Impressed* is the only word that I would use to review this store.

I am truly in love with this Boost Mobile store. The new owners have the best personalities and…read morework with you until you are totally satisfied. They take the time to explain everything about the phones and the service that you are entitled to. There professionalism is bar none the best and the new facility is developing into a very warm and inviting atmosphere. I highly recommend this merchant as I know you will not be disappointed!

Super service...fixed the phone in short order!…read more They teplaced the phone ear speaker so my 97 year old father can keep the phone hw is used to...thank you!

I called this place a long time ago, and I was impressed as to how helpful the person was. When I…read morewas back in town, I brought an old iPad with a broken screen. I should have brought the iPad here when there was just a slight amount of damage to the screen, because now it was beyond repair. The person was very honest in saying that he could replace the screen, but since the screen would be unable to lay flat onto the iPad it would just crack again. He had numerous refurbished iPads for sale at a reasonable price. I would highly recommend this place. He could have easily just changed the screen, but instead he was honest in letting us know that it would just crack again. I highly commend his honesty.

I love the staff here at TMOBILE. Knowledgeable and extremely helpful. Had to trade in my old…read morephone after downloading all the information on it. I had previously purchased the otter phone cover and a screen protector. Finally got the transfer completed and had the team help with placing the screen protector on today. The store is modern, clean and was in and out in no time. They deserve a five star rating from me! Thanks TMOBILE for the great staff!

Worst experience I have ever had at a phone store. Location State Rd. 7, Coconut Creek Plaza. I…read morewas 100% lied to about how much the bill would be. I tried calling customer service and got the typical answer of "well im sorry they gave you the wrong information (the person in the store). However, this is the correct information". I called back later with further questions and was oddly enough told the same thing about the person I had spoken to on the phone. They had the nerve to send me a survey. At the end of the survey, it says "do you want a call back"....guess who doesnt call people back...that wonderful customer service desk (**cough cough**) from T-Mobile. I would not recommend this company or this location in particular to anyone. Horrible, horrible place to have to deal with.

They deserve Zero stars. I went ti get information about switching from T-Mobile and a…read morerepresentative named Hannys helped me. She never disclosed that she was signing me up for a business account. Three days after my husband asked me to switch back to Tmobile and I went to the store to notified them. They were not helpful and pretty much told me to contact customer service. Manager cared less to even say one word to me. A month after I saw they charged my bank account for a full month so I went and asked them why and they say sorry but we won't help you here. The worst service and manager don't care at all. Please avoid this place at all costs. Is been almost two months and they haven't refunded my money. Every time I call customer service they don't care to help. They want me to forget about the money they took from my bank account. What a nightmare.

I wish I could review with no stars. This place is theee most unprofessional business establishment…read morethat I have been to in a long time. I decided to move from a prepaid Verizon plan paying $30 a month, to upgrade my daughters phone and get myself a second line for work. I decided to not purchase online because I like the personal interaction and so I came into a store. Biggest mistake ever. I purchased an iPhone 15 at the promo rate of $5.99 a month and an iPhone 16 pro. I was told I could get the activation fee waived if I sign up for aarp so I took the agents suggestion. I also got the next up on my iPhone 16 pro. I walked out thinking everything was good. Two days later I got a preliminary bill that said I was getting charged the activation and the next up was placed on my iPhone 15. I called the store manager which told me I needed to call customer service. I called customer service and they said that there was nothing they could do since once it's placed on a line, it can't be moved. I called the store and spoke with Hany who was the agent that sold me the phones. Let her know that I wanted to cancel the whole thing because this was not what I signed up for being that I got charged the activation and the next up was unfixable. She assured me she could fix it. An hour or so later she calls me and convinces me not to cancel and that she fixed it. I got my first bill and guesssd what. The activation fee was still on there and the next up wasn't on my iPhone like she said she fixed. I called the store and spoke to the manager and he said that I needed to call customer service and speak to the loyalty dept because that was the only ones that could help me. I spoke to the loyalty department multiple times and found out that they could've just removed the next up from the other line and they could've added it to the right line. But that's not what was done. The way that it was fixed is that they switched the phones to the different lines which completely messed up my installment discounts I was getting. I also got a discount for using a debit card which was suppose to be $10 per line but for some reason she added it as a credit card and so I was getting discounted only $5 per line. After speaking to the loyalty department for almost a week, they told me the only ones that could fix the issue is the store because they have a back office line they could call into to handle escalated issues. I've been trying to get in contact with the store again and can't even get a manager on the line because they say they are busy and if I ask to be placed on hold, they end up disconnecting the call. And when I call back it just goes into a voicemail. Ridiculous way to run an art business. I've since reached out to corporate to report this store because apparently I am not the only one with an issue with them. Oh and my account is still not fixed. Now it's too late for me to cancel because if I do it now, I'll get charged for both phones full price.

Store manager Denise was extremely helpful in assisting me with resolving a problem I had with a…read morephone warranty replacement issue. Courteous, competent, understanding, and she got the job done. I recommend this store and location for all needs related to Verizon phones.

Recently upgraded my phone online and after having an issue simply shipping my old phone back at a…read moreUPS store I decided to try to drop off my old phone / trade in at this factory store per Version's guidance.... when I checked in there were 2 people ahead of me in the queue and 6-7 staff on the floor so I waited, and waited, and waited.... after 60 min I was ready to go but wasted another 30 min figuring I already lost an hour what's another few minutes.... after waiting a total 90 min I finally gave up as they had only helped 1 new customer in 90 min!!! When I left there was at least 5 more people waiting and another 5 or more who came in and just left without even putting their names on the list.

Honest and can do the repairs others won't touch!…read more I have an iPhone that got some water damage from the ocean. Got stuck in a boot loop and kept getting error 4013. I called and Leo the owner told me, "before you spend your money try this." I was absolutely floored. Long story short they ended up having to take apart my phone and soldering some stuff together and even fixed my Face ID. I consider myself pretty tech savvy and they exceeded all my expectations. Highly recommend you stop by here first if your phone is out of warranty

I've known Leo since he opened. My wife and I try to support all our local businesses. Leo was…read moreforced to close during the pandemic and amazingly made it through. Been to his shop for accessories and a cleaning. Lately though something has changed. That's all I'll say about that. Caveat Emptor.