I am also a USAA user, but I needed a bank that was local. What better bank than one across the state? Indeed this bank has branches in every major city I have been in. Liberty Bank doesnt charge for a basic account but they do have different choices to pick from that do have a small charge. All the service I have recieved has been top notch. Whether its the ATM, the drive-thru, talking to a represtative, or at a window. A free coin counter is also avaliable in the lobby (only free for account holders). read more

We just wanted to share that we have been working with Centennial on our construction loan and Susan Barrett out of the Arkansas location has been excellent to work with. Her attention to detail and quick responses to all our needs has been fulfilled! If there is a person who deserves a raise or promotion Susan should be the one! Thank you John and Julie S Rotonda West FL read more

My daughter and Xhusband went into the branch on Red Wolf Blvd to set her up as his power of attorney. He has early stages of dementia and cant comprehend or take care of his business any longer. She was needed to get a notary to sign and stamp it and everyone around the business area on the right as you come in the bank was VERY RUDE and making comments or other suggestive comments that were totally uncalled for. If this is the way your bank does and handles business, I will be sure to let them know to go elsewhere!!! read more

I lost my wife's debit card and Centennial Bank refused to give her another one (said she had too many issued) so our account to were messed up because wife could get her money and I went to the. Chairman John Allison who didn't do anything. A week later they told my wife she could have just one more card- THEY ARE PUBLICALLY TRADED. HOMB ON NASDAQ. SELL BECAUSE THEY DONT CARE ABOUT CUSTOMERS. read more

This bank couldn't be more useless. I recently moved to a city where the nearest branch is 3 hours away. Wouldn't you think that the tellers and customer service help would be understanding of this when dealing with issues? Yes, but you would be wrong. I recently got my wallet stolen and when I needed a new card they said I would have to come in and get it in person. If I didn't come in person I would have to wait two weeks until they could mail out a new card. To say this bank is behind on the times is an understatement. Adhering to customers that aren't local anymore is a part of customer service, but that's clearly not something they understand. I don't recommend anyone to bank with centennial bank unless you're never going to move out of your city. This is ridiculous, it is 2020 Centennial, progress needs to be made. read more

Teller Supervisor is rude. Wouldn't give change to a customer, even though he has an account. Told him to go to a different bank.

A great group of business workers that each time you visit their bank they will go above an beyond to help you with your visit on a daily basis. Whether your in the drive thru or inside it's always a welcoming place with smiles on their faces. read more

DO NOT PUT YOUR MONEY INTO THIS BANK!!! I tried to close my account and they told me it would be basically 2 weeks to a month before they would be able to give me MY MONEY. Now that the nightmare is over, I have gone to a REAL bank that wouldn't hold a death grip on my cash. Also, Liberty Bank let my personal debit card information "leak" out and they would never explain why or how something like that would happen. They canceled my debit card WITHOUT TELLING ME and refused to cut me a check so I could continue to eat and pay my bills. This bank is only helpful if you have tons and tons of money to stockpile in their greedy hands. Otherwise, the hard working proletariats who live pay check to pay check should be warned not to put your much deserved, much needed money into one of their empty holes they call an account. Why not? Because when you really need it, they will hold on to it as long as they can even tho you have put all your trust and money into YOUR account. They act as if they own your money and will give it to you as they see fit. Take it from someone who has already went through the pain........ read more

Liberty is no longer they have sold out to.Centennial. The customer service has suffered since and is not as personal as it used to be.