Moved on the 1st of this month but I've been trying to setup service since October 28, they are refusing to take new customers. First person I talked to said they sold the company in LA and MS call back later. Next agent said their portal is down and they cant setup new accounts. Told us to call back on Monday. I waited, now they saying to call back on Wednesday cause it not ready. I have not had any hot water since I moved. Agent started to get rude. They are the only gas company in my area. This has been an horrible experience. read more

I am 77 years old and they have the worst customer service and operations I have ever experienced. When you have a virtual monopoly I guess it doesn't matter. I would try to find another vendor if possible. read more

Center point call center is trash. They are in Houston so they have no idea what contractors are where and if you need help they are so rude. Took 3 appointments and talking to a supervisor to FINALLY get my gas turned on in a rental property! The technician was great though!! read more

Was working outside when one of their trucks flew down the road (has a 25 mph speed limit). When I yelled for him to slow down (multiple people including kids were on or near the road) he called me a whore and kept going. I don't have gas... in fact no one in our neighborhood has gas, do there was no reason for him to be in our area, especially driving 40+ mph. Having a full time generator installed, but will go propane instead of gas. read more

WOW! what really bad service practices. If I move to another house that has gas and centerpoint is the company, I will switch everything to electric. Those guys are a joke to deal with. I'm considering putting in my own gas tank in the yard and getting rid of them. AVOID is at all possible. read more

Their web site no longer works, myself and all of my neighbors can not log into our accounts, it is not possible to pay over the phone anymore and now when you login it just says unknown error. Guess I get to pay my bill in Gulfport now? This is total Bs, worst company ever. read more

This is the worst customer service I have every experienced in my life of 57 years. These women that finally answer the phone after you have been on hold for 15 minutes, answer the phone and go through their wrote speel. If you ask for something that does not fit into their screen, they become RUDE!!!!! After they get RUDE with you and you ask for a supervisor, they will either become MORE RUDE and put you on hold for another 15 to 30 minutes, If not just hang up on you!!! UNBELIEVABLE !!!!! I actually thought I was on Candid Camera to see how long it would be before I started yelling or cussing!!! read more

CenterPoint sent me a $40 "Returned Payment Charge" after I paid my bill online. I tried telling several of the representatives over the course of a month that not only had the payment gone through (I had a screenshot of my bank statement), but I had the confirmation email to prove it! Didn't matter, they kept giving me the run-around. One rep even told me it was THEIR FAULT, but she couldn't take the fee off my account!!! CenterPoint knows they can screw their customers because there's no other competing gas companies in the area. I hope this place burns to the ground. read more

So frustrated with Centerpoint and reading the other reviews I see I'm not alone. I have been trying for 11 months to change my auto pay function to a new bank account. They kept charging my old account snd when it finally bounced back they charged my $40.00. I called snd was told the charge would be removed and that I was now properly enrolled in autopay again. Then I received a letter saying I could no longer pay from my bank account and would have to pay with a money order or cashier check! So, this has gone on and on and on: I've nailed letters and tried the website and today have been told I have to contact their third party payment center. Ok, now I see where the problem is. Centerpoint no longer cared about their customers and offer no direct customer assistance and if course they're the only game in town. read more

Centerpoint charges a baseline fee to all customers to cover, get this, the price of billing you. That fee, charged whether or not there is any usage, is close to $15 a month ($14.94 with taxes and fees to be exact). Additionally, they charge $40 for each time the gas is connected, even if the move is to a connected unit that would require them to come out anyway (when the other unit has to be disconnected). We turned off our services and purchased an electric cooktop and range, which saved us significantly over using their services, and we did not have to deal with their customer service (which I value as priceless)- because their customer services is the worst I've ever experienced. In addition to taking 51 minutes to get to a person, the person I got was rude, lacked all basic customer service skills, and had little knowledge of the subject at hand. She then hung up when I asked to speak with a supervisor, but she still sent me to the survey. I then had to call again, spending 47 minutes on the phone before reaching a person- and this time I disconnected my services. If you have another option for gas I would advise taking that option. read more

Just got off my second phone call of the day trying to find my out when my technician is going to show up. Second call took 17 minutes. Apparently everyone that this place has for a client is extremely wealthy and self-employed and can take off work any weekdays to wait for technicians to institute new service. My window of time was given as 8 to 5. When I called this is some of the highlights of the conversation: CP: Well he might show up as late as ten. Me: Do you think that is fair? CP: People in Houston have to wait sometimes until ten. (So that makes it better?) Me: Do I get a text or email or phone call telling me he will not be showing up? CP: No (after skirting around the issue). Me: Can I get a narrower window of time? CP: No. Me: Weekend hours? CP: No. Me: How do I escalate this higher? CP: No one is here tonight. You have to call back tomorrow. So, somehow a multi-billion dollar company is incapable of employing any type of software management system that would allow their customers a narrower window and/or any notification of appointment changes or cancellations. I am now going on my 12th hour of wait time. They have a monopoly, they do not care. read more

Worst customer service I have ever dealt with. I normally pay my bill over the phone with a debit card. This time, however, I went to the local Walmart to pay it. I called center points customer service number and gave them the receipt number which they proceeded to tell me was incorrect. I had to go back to Walmart to put center point on the phone with the lady at the payment center and they managed to work it out.....so I thought. A week later my gas was cut off for non payment! When I called center point I was told I hadn't payed the bill and I argued that I had and had a receipt from Walmart. There was a lot of back and forth and dealing with different customer service people. I got a different story every time about what had happened and what I had to do. The last time I called I was told I tried to trick them by calling in an old receipt number that had already been used! I even had the lady who helped me at Walmart do a conference call with them and center point then decided it wasn't an old receipt but that the particular Walmart I made my payment at wasn't an authorized payment center and my payment was never received. My only choice was to pay again. Too bad for me. Wish I had a choice for a different gas company because these people had me in tears and spoke to the ladies at Walmart like they were stupid. I have never been treated so badly in all my life! read more