I have had continuous problems with their billing. They indicate they sent a bill and it was never received. Most recently they sent an invoice that was three years old and said they were going to send it to collections. No contact in over 2 years and I never received an invoice. I had paid other bills after the date of service. The invoices were not accurate on the payments and caused a lot of confusion. The service was good except they were comparatively very expensive to other providers. The billing and the communication is not good. read more

I have had big issues with the way this company handles the billing department. No statements for 2-3 months and then you get hit with 2 at once. Also, I had phoned the office to get a balance on my bill, was given an amount and it was paid. Then I get a statement a few months later showing a previous balance that was dated before I had made the phone call to the office to pay my outstanding balance. I get information in the mail that lists the equipment--cost/insurance pending and my portion of the fees. There are a lot of things on these forms that are blacked out. Hmmm....what is that all about. When I would call to order supplies, I would be told I couldn't order anything because I had an outstanding balance (that I was unaware of). I think the staff has very poor customer service skills and the communication is lacking as well. Of course, this is just my experience with Central Oxygen, but, I would not recommend them to any of my family or friends. read more