My son incurred a charge for .43 cents for using the toll road 183A , 290. Upon receipt of this bill I myself sent in payment for .43 cents to clear this account. My son is a service member and has not been in the State of Texas for many months. He does still receive mail at our home and upon opening statements from TxTag, it became clear that there was an issue. Multiple statements being sent, each one with more fees and higher amounts due. Of course this agency refused to speak with me regarding these fees or allow me to pay on his account. I explained my sons situation and that he also is preparing to be sent overseas and that I just want to pay this account to keep it from growing larger and to get it off of my sons plate as this is the last thing he needs to worry about preparing for deployment. My son is without phone and internet communication for months and weeks due to his training and was unable to handle this situation himself. My son was finally able to find time to log in and add me as an approved contact to this account. I was then able to contact this agency to figure out what to do to stop collections of this account. I was told that their was in fact 2 charges for . 43 cents each on the same day and that because this account wasn't paid that it was and will continue to incur further charges. This account, I was informed had gone into collections. I told them that I wanted to pay this account and get it cleared once and for all. This agency was not willing to credit any of the charges to lower the amount due even though they have record that I have been trying to pay the charges for months now. I have been trying to give them money all this time to pay off the account. It should not matter what name is on the account, if I want to pay it, I should be allowed to. Needless to say, a .43 cent charge has now turned into $50.86, that I paid in full to avoid any more issues and stress for my son. Being an Texan and having my son serving our country, I would expect a bit more professionalism and understanding to situations, especially when this was never an issue of ignoring this obligation or not wanting to or being able to pay. read more

I was in Africa last month and the Central Texas Regional Mobility Authority thought I was in Austin, They sent me a toll ticket for .76 cents + 1.00 for their trouble. So the date of the "transgression" was absolutely incorrect since I I was 8000 miles away. Also, the ticket listed the license plate incorrectly. God knows how they connected me to that plate# but, when they did, they also misspelled my middle name on the wasted ticket, So, you have to ask yourself, how does a government agency get so screwed up?. The only reason I gave one star is because Yelp doesn't offer less and because when I called said agency they were actually quite helpful (if not snarkier than me right now). I seriously thought it might be a scam letter but who would send a scam for a couple of bucks. Only a grub'ment agency could do so. Next time I'm in Africa I'm going to drive a little faster so I don't get caught by their speed cameras. read more

I've received at least 5 bills in the past several months for my truck. I live in San Antonio and never drive the toll roads in Austin. In every case, when I have called to dispute the bill (whenever I get off hold...this time it's been 35 minutes and counting), they say, "Oh, the LP was entered incorrectly...sorry." I have to believe the CTRMA is part of a Pre-K program to teach 4-year olds the alphabet...and they are failing. This is the most fraudulent organization with which I have ever been in contact. I hope the State of Texas investigates this agency and revokes any license they hold in Texas. read more

Worst company ever. No one there to answer their phones, sends you bills when you have money in your texas tag account, sends you ridiculous fees. read more

Their bill is very misleading, they have TxTag emblems on their bill so I didn't even realize this was a separate company collecting tolls. I had paid my tolls with TxTag a few months back and recently received a bill from CTRMA saying I owe $30 on top of a $1 and change toll. I told the rep I had already paid my tolls but she said that their bill is separate from TxTag. When I told the rep that having the TxTag emblem was misleading because I thought it was a bill from TxTag. The rep said that they accept payment for the tolls through your TxTag account but if you don't have money in the account then they bill you directly. So why even bother having the TxTag emblem on their bill when they are billing me directly. Their should be just one bill for all tolls used in Texas and the payment collected can be allocated to whichever authority is owed the money. Sending out separate bills is very confusing and misleading especially when they have the TxTag emblem on their statement but they are not TxTag. read more

CTRMA is a scam. Those crooks double bill tolls and then when you don't pay the toll that you already paid to TxTag they tack on a $15 violation. I can't believe this place is legally able to operate. CTRMA didn't do anything to help me clear up the double billing issue. The customer service representative just told me I had to pay it because there was something wrong with my tag. Not the case. TxTag is battling them on my behalf. I was actually thanked by the TxTag representative for alerting them to the problem and I was told that I did the right thing by not paying CTRMA. read more

I've been on hold for close to 30 minutes to find out why I have a charge to begin with...then, why charge $1 on a $ .71 toll that I didn't even incur. I have TXTAG and it is funded by my charge account. THE STATE OF TEXAS IS STEALING FROM THEIR CITIZENS!!!!!!! read more

CTRMA are crooks. I used the tolls prior to getting a sticker. I received a first bill 6 months after I used the tolls and it included a $15 late fee. I called and waited on hold forever and was told this was the first time I received a bill and they would waive the late fee. I'm sure most people just pay the fees. Terrible. read more

I have no problem paying tolls. I do have a problem with the fact that I never receive an original statement and always a violation. I have never had this occur with TxTag. This is a huge scam they never send you an original bill, the first correspondence you get is a violation. read more

Wow so many have been billed and charged $15 for a $1 toll people how can we stop this I pay my toll bills within 24 hours of receiving one. I was sent a bill that was months ago I called them and was told it must be your mail mans problem I called our post office I told them what happen they are going to see if it was there problem but I think it is just a way CTRMA using so they can charge us a late fee I hope some knows what we can do to stop this My son in law got the same bill read more

I have repeatedly called Tx Tag about bills that I was receiving when I HAVE a tex tag sticker. None the less, the bills keep coming and I keep paying!!! If you do not pay them, then CTRMA Processing FINES YOU by sending a "FINAL NOTICE" when there were no previous bills sent. So, my 4.60 bill from TX Tag that I tried to pay, but they said I was paid up, is now a 64.60 bill. I called CTRMA Processing and the manager insisted that they were not associated with TX Tag in any way shape or form, but she could lower my bill to 19.60. I paid those fools off. But wait, there's more. TX Tag is still billing me the 4.60, which is now accruing additional fees. Crooks upon crooks upon crooks! Also, how much time, energy and sanity is wasted on this process? No more tolls for this lady! read more

MSB has been contracted by CTRMA to collect outstanding balances. I received my first MSB invoice on 9/26/17, for a total of $63.19. This invoice had an "Oldest Invoice Bill Date" of 11/25/2016. I never received the original invoice or any invoices in the 10 months in between the two dates. The 9/26/17 invoice did not have a MSB phone no. or an e-mail address. It also failed to indicate the how much, where and when of the original charges. I called the CTRMA Communications Dept (512-996-9778), to no avail. I left a message to be called back, but was never called back, so I decided to ignore the invoice. I received a second MSB invoice on 2/6/2018, for the same amount. Ignored. I have received on 11/9/18 a Notice of Non-Compliance for the same amount. It seems that penalties have reached a cap, since they have not increased in 14 months. This notice has MSB phone nos., a physical address and hours of operation. But it does not have CTRMA information. Not sure about the implications of the transition from invoice to notice, or from MSB/CTRMA to MSB only, but after reading other postings I'm not very inclined to inquire ... Just FYI. read more

I received a bill from them in error. They don't have my license plate photo posted. I don't even live in that area of Texas. I try to call them but nobody answers the phone. read more

WANT TO LEARN AN ILLEGAL WAY TO TURN $65 INTO $2500 - GO LEARN FROM MSB This company is an absolute joke - never received a bill from 2013, when I asked for the address they were sending the previous bills to they said they could not disclose that information but it was the address registered with the DMV. Ironically that car they may or may not be speaking of, was totaled in 2013 and we've changed addresses twice but not with that car and not even in my husband's name so if they supposedly use the DMV records then how do they all the sudden have this address too? We've always paid any and all toll bills on time and even more ridiculous we've ALWAYS HAD TXTAG's. They have both the color and model wrong anyways. When I asked for a breakdown of the charges , what dates , which booths etc they indicated it would take an additional 5-7 business days to process ( during which I'm sure I'll incur more fees) . I wanted to verify that our TXtag wasn't charged for the same trips (history has proven this to be the case) This isn't the first or the last time receiving a bill for personal and/or company vehicles that we've had a tag on that was already charged. They can't give me a detail, a breakdown or anything - but the $65 has now turned into $2500 and criminal misdemeanor charges are being threatened. What is a consumer to do? read more

Despite having a Tx TAG with an auto replenish account, I have received multiple "toll violations" with processing fees and violation fees added to the charge for vehicles which have Tx TAGs on them. I called TX TAG to find out why I keep getting these notices for vehicles that have TX TAGs, and they told me that you will have to call MSB. So I called MSB in an attempt to resolve the issue. The estimated wait time on the phone was 152 minutes! "Our call center is receiving an unusually high call volume, but you can pay your bill online". The disconnected and inefficient manner by which the operations, billing and customer service functions of both CTRMA/MSB and TX TAG operate are truly astonishing. Unfortunately, it seems that there is little or nothing that any of us can do about it, other than not drive on a toll road, which is becoming increasingly difficult. This agency/authority is a disaster and should be a case study of how not to do things in the future. read more