We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I feel like senior citizens get forgotten about the older we get. This company cares and is great…read moreat providing options for assisting the retired community.

From the owner: Call now for Home Health Care.read more

I met with Elena Gomez recently because my husband and I are in a situation where we need to learn…read morewhat resources are available to people who have aging parents. Elena is amazing. She is caring and thoughtful and she is a wealth of information. She shows great compassion and passion for helping people and I couldn't thank her enough for the information she provided me. I would recommend that anyone facing aging loved ones go talk to Elena, her help is invaluable.

From the owner: Amie Marchini Home Care offers a broad range of services to clients and their families as they…read morenavigate through the challenges of elder care. Led by owner Amie Marchini, we fulfill a critical need in our community by helping to facilitate care for local seniors while encouraging as much independence as possible.

Luis provided outstanding service while assisting with transportation for my disabled mother. He…read morewas punctual, courteous, and incredibly polite. His professionalism and kindness made a meaningful difference, and we are truly grateful.

November 2024 - Once again, they came through for us. Tami (who is dear to my heart due to all the…read morehelp she has ensured I had, which helped me emotionally also) Emilee and Raj were wonderful in their scheduling to ensure Dad went home with 24/7 around the clock care. We wanted to keep him home in place of a rehab facility after back surgery, they were caring and helped relieve the stress of finding help for him. If you are looking for a reputable care team, who will ensure scheduling is arranged, give them a call.

I wouldn't recommend these liars. They nurses are deceptive and misleading people. They say they…read moreprovide comfort care which the opposite....they do not. They know exactly what they are doing and following theur agenda to hurt abd murder patients prematurely. Shame on you all for deceiving elders and their family fof money. The quality care is poor and no trabsparency. All in it for the money. Notceven even one star.

They claim they do not provide nursing services and it is on their website. Will speak to insurance…read moreabout this. The webpage is misleading and the truth is they probably have nurses that are lacking skills to do very basic nursing treatments (IV hydration which takes hours and then they overbill). Stay away. If you get harmed you will regret it.

Jackie, i have to compliment your care-giver program. The associates were sensitive to all our…read morefriend's needs. Timo was a rock. He handled every conversation and issue with professionalism and sensitivity! We felt secure knowing that we had a safe secure daily care program for our dear friend. You and all your associates are gold.

Care From the Heart truly lives up to its name. This is not just a caregiving agency -- it's a…read morelifeline. Jackie, who runs the agency, is one of the most caring and compassionate people I've ever met. She goes above and beyond in every possible way to make sure her clients (and their families) are supported. Navigating the medical system for my mom has been confusing and overwhelming, but Jackie has been there every step of the way -- explaining things, coordinating care, and making sure my mom gets exactly what she needs. She's even taken my mom to appointments herself, and when my mom had to go to the ER, Jackie stayed with her for hours until she was admitted, ensuring she was never alone. Jackie also attended care meetings at the skilled nursing facility and helped us find an excellent assisted living home when my mom was ready to make that transition. I honestly don't know what I would have done without her. If you're looking for a caregiving agency that treats your loved one like family, Care From the Heart is it. Jackie has been my guardian angel more than once, and I can't recommend her highly enough.

They are really interested in making sure you get quality care. Their healthcare workers are…read moresweet, capable and truly care that they do what you need them to do. Follow up is also very good.

What a wonderful organization. We came to them after being severely disappointed by another…read morecaregiver, Safe at Home. After terminating our relationship with them, we contracted with TbA and what a difference. They provided caring and dedicated caregivers who really reached out to make our 92 year old father feel very comfortable and safe. Both women were very kind, considerate and truly made a bond with him, making the few months he had before he passed as trouble free as possible. Caregivers showed up when scheduled and provided all the services one would expect from a professional organization. Compassionate and caring, I just wish I would have hired them from the beginning. Do yourself a favor and start with them.

Julie and her team at Halo Specialized Home Care are the top of the line in home health care. They…read morecared for my father for over 2 years. When I first started working with them, they were providing about 40 hours a week of companion type care for my dad and then transitioned into 24 hour a day care for the last few months. I know that Julie must be a good manager because every caregiver she sent to our home was amazing. And I know it takes a good person at the top to have so many good employees. Julie was constantly involved and checking in as well. She made me feel like I was her only client when I know that is the furthest from the truth. In addition to providing so much caregiver support, Julie was also a wealth of knowledge and connections, constantly making insightful suggestions. She was someone to call when my dad had to go to the hospital, and she was instrumental in connecting me with other resources as needs arose. I don't know how I would have gotten through the last 2 years without the team at Halo - they were one bright spot in a really difficult time. I wholeheartedly recommend Halo to anyone in need of reliable, compassionate, and the highest quality home health services.

I have nothing but wonderful things to say about Julie and the entire staff of caretakers at Halo…read more It was such a comfort to know that my dad was well taken care and that Julie was always available for any questions or concerns. Julie is one of the most compassionate and dedicated people I have ever met and she truly puts her heart and soul into her patients. I love that it is a locally owned small business and I highly, highly recommend Halo Specialized Home Care!

Karon met with us on short notice and was able to start services very quickly. Their car givers…read moreare all top rate! We had one small hiccup that was immediately dealt with and remediated. They have been so very responsive. It's refreshing to encounter a company that treats its clients so well.

My dad receives caregivers from J&M. Jessica in the office has been working with us the entire…read moretime. She is really nice and I enjoy working with her. Sophia has been wonderful too. My dad has dementia and his needs have changed and they will continue to change. Both Jessica and Sophia have helped and their kindness makes a difficult time less difficult. We had Sarena as his main caregiver and she was an amazing caregiver. We now have Julie as his main caregiver and she has been wonderful with my dad.