My glasses broke last year. Family members goes there for their eyewear and suggested me to go. The place looks old and works with physical files. Now let me tell you a story... First visit, l go get my exam done. The people treating me are very professional. My prescription will change. So l have to get new glasses. I look at the available frames. I picked out a nice gray one (l do not like black frames). They will call back when it is ready. Second visit, arrive at the place, they cannot find my file. They look around, cannot find it. That's not good. Finally they find it. The woman makes the necessary adjustments to my new eyewear. She goes in the back to heat up the backsides of the glasses and adjust them... and brakes the frames!!! Luckily, it was the plastic cover that broke and the frame itself was okay. Glasses still wearable. " I will order you a new frame " she says. They will call back. Third visit, no one smiles at this store. I am not smiling either as, once again, they cannot find my physical file... AGAIN!!! Finally they find it and the woman comes out with the new frames. They are black frames. I truly hate them and this is NOT what l wanted. She then tells me that the gray ones are out of stock (so it was okay to order black ones and change the colour on me, expecting me to be okay with this?) She then tells me that she will order gray ones and call me when they arrive. Five months go by. Yes, FIVE months!!!! I am a patient person but this is a little too long. I call them back. Left a message. They call me back. No news, still no gray frames. Will have to come over and pick up a different set of frames. They could not call me and tell me they did not forget about me? I had to call them back? Fourth visit, guess what? They cannot find my physical file. But they found it in less time than the previous two visits. Me and my wife looked around and we finally set ourselves to another set of frames (not the ones l really want, but it will have to do at this point). Fifth visit, next day. My physical file was ready. Glasses and frames are ready. Adjustments made. I pay the difference and leave. I was extremely disappointed in the treatment of my glasses and frames, after receiving a good service from the professionals (reason why this is two stars and not just one). The mishandling of the order of my frames and glasses, and the lack of follow-up, shows me how some portions of this place is unprofessional. Next exam, l will surely look around for a new professional to see. read more

Centre D'optometrie Rive-Sud - Optometrists Near Me - Brossard, Quebec