This hospital has some careless nurses , not all just a few rotten apples who have no empathy for…read morepatients, they just gave up on caring for patients. My mother had a angina episode and the nurse on duty was in a hurry to go home after her shift and didn't want to check on my mother's vitals and told me it's probably just nausea and she just needs a gravol pill , but I insisted on taking her vitals and grudgingly she did and very rude doing it , then all of a sudden after taking my mother's blood pressure she realized it was not nausea and something more serious, then called the doctor and rapidly after the doctor came in they gave my mother nitro spray and did a few more tests. My insistence on checking my mothers pressure is the only reason my mother wasn't left alone while having a angina attack and suffering alone with just nurses aids who pop in the room just to see if the patient is on the bed or not and they do absolutely nothing else but seeing if the patient is still in the room. If I let it go the way the nurse wanted to just to give her a gravol pill my mother would have not lasted the night. This happened in 2021 and that's not the only mistake that happened before she passed away with liquid in her lungs waiting till after the weekend, because they don't do surgery on the weekends so my mother had to wait two days to drain her lungs, but she didn't last two days, she died in her bed when I found her dead at 6:30am and the nurses didn't even know that she passed away before I arrived at 6:30am. The staff ran all in to revive her but she probably died an hour before I arrived at 6:30am , too late to save her and nobody there realized that she passed away before I arrived at 6:30am. They rushed us to get arrangements done probably so we wouldn't do an autopsy to find out her exact time of death during the night before I arrived at 6:30am. The Hospital should be investigated, I'm sure there has been plenty of people who fall through the cracks at this hospital and are not treated properly.

Worst fucking er room in the world came in at 10 am and it now almost 7pm and still have not been…read moresee by a doctor. Such fucking bull shit and the waiting room staff are fucking idiots they call people that just checked in

Great place. Only problems I have with the place is they don't make sure sure SURE each patient…read moreknows their rights. I mean, a short version of the rights is posted on every unit, and there are rights booklets laying around, but they need to give one to every new patient. I don't know if they do that now. There were some bad apples there too, like some that lied and said that patients had to take certain meds when they didn't legally have to; there was no court order and the law said they didn't legally have to. The getting-your-file thing has improved a lot though, though one bad-apple doctor at one point denied a patient the right to her file and she ended up grabbing it when no one was looking. There's more. But that's just the negative. The positive is that the staff (most of them) are extremely committed to honoring patients' rights and choices. They're polite and nice and at least 70% of them have a fantastic sense of humor.

Don't get me wrong. I love the Douglas Mental Health University Institute and most of the people…read morethere. But there are some THINGS THAT ARE NOT RIGHT OR FAIR: 1. Even the low-level staff have more access to my file than I do. 2. Organizations can get my file for free, but I can't. 3. Humiliating things in my file will be there for long after I'm dead, and it isn't as confidential as people think. I'm thinking of changing my name legally just so I can have a new file. 4. Staff sometimes misinterpret the reasons for my behaviors and write it as fact in my file. 5. Some people (thankfully not me) aren't even allowed to LOOK at their file to have corrections made. 6. Some things that have nothing to do with my mental health are recorded in my file (for example, repetitive movements that have nothing to do with meds or nerves) 7. I was too afraid and ashamed to admit a lot of this before. 8. I can and will contact Legal Aid, Action Autonomie and the Douglas users' committee if this keeps up. 9. For my own mental health I need to see the main and important parts of my file.