Purchased Viking kitchen package 11-2023. Gas leaking from range top 2-2026. Tried calling, left message re problem. No return call. Went in person and was told no repair service available. Go to Kolhages !!! read more

We were so happy with the service we received from Certified Appliance. Our oven door was not closing properly. We called Certified Appliance and they had someone there the next day. Our technician, James, showed up on time and fixed the door in a matter of minutes. He was so pleasant and even explained to me why the door wasn't closing properly. I will be using them for all of my appliance needs going forward. Thank you Certified Appliance! read more

I've used them multiple times for different appliances and they are first on my list to call for a repair. We've had different techs that have come out each time. All the techs have been top notch, professional, and very friendly. I highly recommend. read more

Great sales, install, service and warranty work when needed. They are responsive and do great work. The only store i would call, regardless of level of appliances - form the high end to some great entry level. Certified is the only one to call. read more

Assured me the washer would work for the few weeks I needed it to while my new one was on order. Washer never worked (after he assured me) and they wouldn't come back out to take another look. I wouldnt use them again. read more

We recently moved to the Keys into our new construction home. Our kitchen appliances are all one brand, purchased from a big box store. Problems occurred with 4 of the appliances at different times, all under warranty. From the moment Certified Appliance received our work orders from the manufacturer the office called and scheduled our appointments. Understanding the logistics and travel time here in the Keys the wait for our location apppointed day is understandable. Our technician Caesar is very knowledgeable and prompt. Caesar explained the repair and explained our new appliances to us. Big Box stores just deliver and hand you the manual. We we will be purchasing any new appliances from Certified Appliances. Cesear is so pleasant and kindly detailed our new appliances even though we didn't purchase from them. Thank you for your prompt professionalism. Jeff and Bea read more

Horrible!!!! I attempted to schedule a repair on my 2019 side by side Kitchenaid refrigerator that was not cooling. I was told the earliest appointment would be well into March....4 weeks away! They only drive out here one day a week. We are 20 miles from their store. I learned this only after waiting all morning for a service scheduled on the Kitchenaid web site. When there was a no show I call Certified to learn the above. The woman was cavalier about the issue and confirm they had all the business they wanted in Key West. read more

The go to place for your appliance needs in Key West. From service and repair to removals and replacements, they do it all. And they are honest and reliable. They touch all the bases! read more

I have used certified appliance for repair for several years and always been happy with their service and the results. I have also purchased new kitchen aid appliances from them from my home, and found them to be competitive and informative as well. read more

So how many *weeks* should it take to replace fridge door seal? Absolutely horrible attitude, asinine 'policies', don't communicate, slow as a glacier, and if something goes wrong (like they bring the wrong part) it's somehow the customer's fault and no sense of urgency to fix. Called Kohlhage's and they got it squared away faster than Certified could respond. Then after they were informed we wouldn't continue the nonsense with them, Certified wanted to charge a 'restock' fee. Even though they were supposed to call to verify it's availability and delivery date, and did not. Totally snarky and rude, and parts manager only available after hours. So if anything goes wrong, you're guaranteed to lose another day before a resolution is even started or discussed. The worst experience ever, they clearly could care less. Just run away... read more

Certified Appliance has assisted us with a few appliance repairs and they are fabulous! They are responsive, professional, and very knowledgeable. I highly recommend calling them if you need anything repaired or if you're in the market for an appliance. You won't be disappointed. read more

Great company friendly, knowledge show room staff, had the washer/dryer I wanted at a great price. Then came the delivery & it was outstanding , I can't say enough about the guys & their work. I live in a typical Key West townhouse. Narrow stairs with two sharp turns. Oh & I have bamboo stairs. Cesar and Harrison realized the difficulty and with one phone call two other men arrived in less than 10 minutes. It was a struggle getting the old unit out but handled with great care and no damage to stairs. The new unit was installed in a short time. Thanks for a great job and I highly recommend Certified Appliance. read more

My Kenmore refrigerator died after only 2 1/2 years. I called Certified Appliance and Jesse was out in 2 days. He told me the truth about these particular refrigerators made in Korea, as he had replaced many condensers, over and over. He sent me a loaner refrigerator while I waited for a Maytag. He delivered and installed plus added a water line to the fridge. He and his helper worked well together. If anything goes wrong, they will fix I was pleased with honesty, the call prior to arriving, excellent work ethic, and good customer service 5 stars read more

caesar did a great job fixing the fridge. he was in and out in 15 minute and came on short noticed. Thank you for being awesome!!!

I have used Certified Appliance as long as they have been in business For many projects both commercial and residential. More important than they are always compatible in price to chain businesses and internet sources is the fact that their service team is incredibly responsive and professional whether it's a small job or major repair. There is no brand they cannot deal with. They always clearly present what options i need to consider when im facing a financial decision. For a local generational mom and pop business they are unmatched in service and professionalism. Luis Cobo read more

If there were a NEGATIVE 5 star review, that's what I would be using. I had an appliance repair ticket for a Samsung refrigerator assigned to this company back on 3/24/2021, and they have yet to contact me or respond to any messages left or scheduling requests to complete the service. I have left multiple messages with their receptionist with promises that they will return the call, and they never do. It's now the middle of May, and Home Depot had to reassign the ticket to another company, and they showed up promptly, assessed the situation and ordered parts next day air which arrived in 2 days and the technician is returning this week to complete the installation. This was by far the worst customer service experience I have had with a repair company as a result of an in-store warranty/repair service purchased with an appliance. I've reported this to Home Depot in the hopes that they discontinue use of this vendor as a repair service provider, because it reflects very badly on Home Depot when a customer purchases a repair/replacement plan from their store and their vendors take over 2 months of the customer's time and still NEVER perform the repair service. read more

Ran into problems with a Samsung fridge that's four years old. Certified replaced parts on the fridge but I was just not comfortable with the way the fridge was holding temp so I got Certified to replace with same exact fridge (space limitations). They did everything possible to repair and were so punctual. Great price on new fridge, install, etc. and treated me very fairly on repair bill for the work they did prior to my decision to replace. Several of my friends up in Marathon area have used. All say they are the very best they have ever dealt with. My go to on any appliance repair from now on. read more

Certified Appliance Repair Pros: Amazing customer service, fast response times, all team members are super communicative, they offer quality repair and quality installations of any appliance you might need! The office staff is quick with quotes and billing, and the techs are friendly, knowledgeable, and friendly! Cons: NONE! Certified Appliance Repair is the BEST in KEY WEST! I have removed appliances, installed ice makers, had ice maker repairs, installed new W/D's, and have had countless successful repairs from Certified Appliance. As a Property Manager, I will not call anyone other than Cesar and his dream team w Certified Appliance Repair. They have helped me countless times when time was short and I was in a jam, Certified Appliance is always there for me. On one occasion, it was a Sunday around 7pm and I had a freezer emergency at one of my properties. Within 20 minutes I was at the property with Certified Appliance Repair - who else would be that fast to show up on a late Sunday evening?! None other than Certified Appliance Repair! The office staff is friendly, organized and communicative. They also do a great job of scheduling service and give realistic appointment windows. I always appreciate talking with Debbie in the office who has a heart of gold, and as all members of the team show genuine concern for their customers. Often times I get service ahead of schedule because they are they amazing and are always eager to serve their clients. Living in the Keys great work can be hard to find but look no further and call Certified Appliance Repair today. Cesar is one of the most knowledgeable, hard working, professional, understanding, sweeter than sweet individuals I have ever had the pleasure of working with. His outstanding character is truly unmatched, only perhaps by his Father Mike who is also incredible to work with. I cannot say enough about these guys. Jesse, Anthony and the whole crew @ Certified Appliance Repair are the best of the best. They will find any appliance you are looking for and replace it quickly. The will research and find weird parts. They will get the job no matter how big or difficult across the finish line. I have had literally every appliance you can think of serviced and or replaced by Certified Appliance - they are committed, dedicated and I am so grateful they are able to service our Key West Community. Life moves slow in the Keys but NOT CERTIFIED APPLIANCE! They are so fast and so detailed oriented. By far the best appliance repair company on the island of Key West. They also the capable and friendly staff needed for any service needed up the keys. Do yourself a favor and call Certified Appliance Repair! read more

They are the best! Have used them for purchases and repairs since Mike Cervantes opened several years ago. His son Caesar is a technical marvel as well and just today saved my holiday by showing up this afternoon. read more

Not great service. Was not willing to spend the time consulting with us to see if our needs could be met.

amazing service. great pricing. best option in town. thank you for always fixing when i manage to break things.

Possibly the worst service and experience I've ever endured in 15 years of property management. Sears contracted them to install my washer dryer, upon arrival they immediately told me they couldn't get it up the stairs, I just had a fridge installed recently with no problems. Upon me saying that they said we have done every Sears installation for 15 years, I said well I've been having Sears install appliances in 6 properties for 15 years, and we have never met. They stopped complaining and of course it was not an issue getting it up one flight of stairs, then they only hooked up the hot water, threw my dryer vent hose in the wall, did not connect anything up to the vent. I had to hire a plumber to hook up the cold water and he alerted me to the fact that the entire inside of my wall was filled with lint and could catch fire anytime! This is the last time I will ever purchase anything from Sears if they hire this company. Also, before this I needed my dishwasher fixed, they gave me an estimate of $130. They never called before they came, even though I called the office 3 times about it, they said they fixed the dishwasher, they didn't, when I went to run it after being told it was fixed, water went everywhere!! I had to hire another appliance company to fix it. All the while, they are invoicing me $180 for no work done, downright harassment. I called the owner and told him what happened to stop the invoices an constant calls, he yelled over me at the top of his lungs trying to explain their deceptions, which he can't, so I hung up, as I don't deal with grown adult men screaming at me. DO NOT USE THEM!!!! Affordable applaiance fixed the dishwasher in 20 min for $130! Thank god there are some real professionals down here to pick up the slack for this horrible company! read more

Just moved here and this place was a great help. They had parts in stock for a washer and were friendly local place. Don't let the location fool you. They have a nice show room also. Thanks! read more

Love these guys! I scheduled them to install a microwave and dishwasher and when they arrived I only had them install the microwave because my dishwasher was not ready. They were in and out in 15 minutes and Caesar really is one of the nicest guys I've ever met working in this field. They also came back to install my dishwasher and helped me install my washer/dryer set which I sprung on them last minute. In the keys it's hard to find good people and when you do, they are busy. It's better to wait for good people. This company does their best to manage a busy company and helped me out tremendously! read more

We were in Big Pine spending 2 weeks at a friend's Home when the washer malfunctioned. We googled appliance repair in the area and Certified came up at the top. We were very impressed from the very first phone call. We had to wait a few days for the repairman because they only come up this direction once a week. When Jesse and James came they determined it would cost more to repair the machine than to replace it. Therefore the owner of the home purchased a new machine from them and Jesse and James came back the following day and installed it. Top notch service. I would highly recommend them? read more

On time arrival and quality service and advice Tony Roberts was the service tech, he arrived on time was clean and professional. He took time to listen to our explanation of the problem asked a few questions and went to work, this was an Ice maker overflowing and freezing up the supply line and sometimes dripping down the back and having the bottom full of ice. After looking around he determined it was a small fill reservoir at the top where the fill tube was connected to the ice tray that was freezing up; he showed us what it was and how to clear it. He did not try to sell us an expensive water valve or an even more expensive ice maker. He suggested we wait and see if this resolved the issue before moving on to expensive repairs. He spoke very highly of his boss and company and expressed how much he enjoyed working for them. It is a sad thing that few people feel this way any more. I was impressed with the service and do recommend them as being honest and quick. I cannot speak to their expertise as he made it seem simple but the honest part goes a long way with me. read more

They are absolutely horrible...them and the warranty companies they work with. We were there on vacation for 10 days and our drier was broken. We called the warranty company and they said they couldnt get someone out there for two weeks. Then this company (certified appliance) had an opening and also told us they'd have the parts on the truck (at that time we had started taking the drier apart because we needed it fixed before we left). We didnt put the drier back together because we wanted to save the Technician that time. Technician came, and as you might guess did not have the parts but said he'd order and return and repair so we left the door unlocked for them. A week goes by and no call....WE finally get in touch with them to have them tell us since we started to disassemble the drier they would not do the warranty work because of "liability concerns". This was a freaking 2 year old GE drier that gets used maybe 35 times a year and the bearings were shot and this company says they cant fix it because of liability concerns but they are supposed to be the repair experts. Avoid these idiots at all costs....you think you are doing them a favor by helping to disassemble the unit so they can get in and out faster but instead they use it against you...no good deed goes unpunished. read more

First appt between 8 - 12, they said wasn't on their schedule so rescheduled for next day between 1 -5. They showed up between 8 -12 while I was out ( odd that was the time they were supposed to come the day before). Had to have a friend go let them in. They said they fixed the problem. When I got home the appliance had a whole new problem and wouldn't work at all. Called them back and they said we won't be back in you area for another week. Terrible service, terrible work and terrible attitude. Do yourself a favor and hire someone else! read more

Certified Appliance showed up just before I got home and had the dishwasher working by the time I got home--about 30 minutes!! Don't understand the bad reviews--these folks are GREAT!! They've been giving great service since 1999 that I know of. Yay Certified! read more

I've had Certified come for repairs on my washer/dryer before and they did a great job. I didn't realize until recently that they also sell appliances. I have a difficult space to fit a refrigerator into. They searched until they found one with all the features I wanted that fit. Debbie in the office is patient and helpful. Caesar was in charge of the delivery and not only did they get the refrigerator into my little Conch house without hurting the house or the fridge, they stayed to show me all the features, and they wheeled the old one up the street to the neighbor who wanted to use it outside. Shopping local at Certified got me all the benefits I could have hoped for. read more