I worked with Touseef at the CFBank headquarters branch and had the best experience with personal banking, he went above and beyond to help me with a transaction. CFBank is really a boutique bank with great employees who understands the needs of the client. read more

Unresponsive to voice messages. Feel like I'm doing them a favor. Need to go in person. Inconvenient locations.

Do not do business with this bank. They ordered an appraisal on a refinance and then claimed the appraisal company didn't send it to them. What's worse is they didn't tell us what was going on for 2-months - at which point they stopped the loan process and said we would have to wait a month and start from scratch - even though the error wasn't our fault. The appraisal company, by the way, swears it was sent. Two-months later, the loan process was again halted because, they say, it was mis-classified as a second home (which it is). This was something that was known from the beginning. And yet, the bank had us pay $400 for an appraisal on an application that was never going to be processed. It's as if no one looked at the application for 4-months. We requested a refund of the appraisal fee. But the bank VP never responded to our request. Even if they sent us the $400, it wouldn't make up for the fact that they kept us in limbo as interest rates climbed. If someone had just read the application and let us know they didn't want our business, we could have gone to another bank - which we did. read more

If you're a real estate investor do not use this bank for DSCRL loans they treat them as if it was a regular loan paper work paperwork lies lies don't do it ask me why when I have more space there the worst read more

I don't think the lender we spoke with knows how to calculate debt to income ratio. They counted my student loan payments at about seven times what my monthly payment actually is, and I offered proof of that. Was told that they have to go off of what their automatic credit pulling system says regardless of whether or not it's flawed. Every other lender had me at about half of the percentage that these people claimed I was, and thankfully I bought my home through someone else. read more

This bank is not customer-centric . Their customer service is horrible. I had a night mare to close my onlie-CD account . It delayed 5 days to get my money back which incurred marginal interest $1200 on my trade that was executed with expecting wired money . Employees are trained very poorly and very dishonest. Leaders in management were lazy, not responsive ,including the CEO . I could see that the employees identify themselves in attitude with the CEO. Only one among the leaders , Kevin Hart was standing out . He was the best in the world. He responded immediately to both my phone message and email in spite of the long weekend. It was impressive to see how he was such a dedicated and loyal leader to his company with customer caring mind set . If it were not for him, I probably had to suffer another week. Seemingly they put the wrong people in the wrong positions. read more

I had issues during my refinance, it took 6 months to close my refinance. Also, they didn't send my county taxes and insurance from the escrow account, I got delinquent notice from the county office. When I called and emailed there is no response including the admin office/customer service, loan agents, etc. Escalated to ombudsman and issue resolved after one month. No customer care, Limited feature to pay via online portal. Regretting my decision to go with them for the refinance. Avoid if you don't want to spoil your health. read more

This bank has the worst customer service from more than a dozen banks I have interactions. I refinanced with them. Many of the staffs never responded to my emails. They refused sending payment coupons for my monthly payment, and they told me they did not have any other payment method, so I have to mail in my checks. They mailed me multiple notice of delinquent account notice, despite cashing in my monthly checks each month. I called them. After being put on hold for a very long time, they promised to call me back, but I never had a chance to discuss this issue because she told me she has a customer and she is busy. Why do you need to deal with this crap? They should not be on business at all. read more

I will try to be as objective as possible even though it seems like every interaction I have with them just continues to show ineptitude. I have gone through dozens of closings in my life, this was the worst. - I was required to provide proof of employment many many times. I understand we are in COVID but even the regulations don't require what you asked for. - After waiting for multiple months for closing to happen, they gave me a 2-day window of options for when to close. 2 days. There's no way my schedule would work. But hey... apparently the customer has to bend to the company. - Further... for that closing window, 8 weeks earlier I VERY CLEARLY requested that my loan close at the end of the month so that I could pay much less in prepaid taxes. So what dates was that 2-day window? Yup.... early in the 1st week of the month. When I reminded them, I was told "my manager says we can give you an extra week, otherwise just cancel your loan". Wow.... customer service. - Thru all this scheduling of closing, the 2 people I was working with both went on vacation with no heads-up. Ok, so now we finally get thru to post-closing. And, because I feel like these guys may not be the sharpest tools in the shed, I proactively reach out "hey, can you tell me where to send the 1st payment to? i don't want to be late". They put me in touch with someone else at CFBank who gave me the CFBank info where to send payments to. But the sad part was.... she was actually wrong. They had already sold my loan to another bank and I was NOT supposed to send it to CFBank. Why didn't she tell me that? Why didn't she know that? No idea. All I wanted to know was confirmation my large payment was en route to the new lender. But did they provide such simple info? Nope - of course not. That would actually require listening and responding to a customer. So as a result I had to go track down a multi-thousand dollar payment and make sure CFBank actually does what it's supposed to do... forward it to the new lender. And then after re-contacting them to get that confirmation, guess what - they still haven't. But they did put me in touch with some CFBank person who randomly forwarded me some info on the new lender - that info was dated 2.5 weeks earlier.... but she didn't bother to send it to me until I hassled them twice. At which point the info was useless because there's no way I could have gotten the payment out to the new lender in time. These guys are friendly enough, but I can't decide if they are overworked or just not good at communication but they have without a doubt caused this to be the most stressful uncoordinated closing I have ever done. Absolutely atrocious. read more

Terribly long wait, it's been over 3 months and our loan is still not yet done. The initial process was seamless, took less than 48 hours to submit all the required docs. We were told it would take 3 weeks from start to finish. Then we were told that there were a lot of applications so it takes a bit longer than expected, would need more time. From 3 weeks turns into 3 months and now and I am the verge of canceling the application. Seems like a waste of time though to start a new process with another bank, not sure if I can find as good rate and who knows of the next bank will not pull another stunt like CF Bank? Hope people read the reviews before working with CF Bank. read more

I refinanced two loans with CFBank for my primary and secondary homes at the same time. Overall, terrible experience! Took them more than 60 days to approve the two loans knowing that I submitted 100% of required documentations in less than 24 hours from applying/locking the loans. Also, our credit scores are 800+... Closing process was a nightmare, they used this title company Solidifi, people there are running the business as a hobby! Had to re-close one loan because they did not figure out that closings in GA requires an attorney not a notary public. Disbursements checks were delayed , had to go pay for homeowners insurance myself to prevent policy from being cancelled/lapsed and have to prove to them that I paid it to get my money back... Take your business to a competent financial institution! read more

Hopeless. You need to follow up multiple times to know the status of your loan. When they do respond they will keep asking for more documentation. Tey dont have a clue about whag they are doing. Horrble experience read more

The absolute worst experience I have ever had. I worked with Dylan Rogers. It took more than 4 months, cost more than was quoted, and we have any received any information on our loan and payments. read more

I'm in the process of refinancing my primary residence. As a 20+ yr banker, having closed many home loans for myself, this is by far the WORST experience I've ever had, and it's not over yet, after months of working on it. My credit score is excellent, income is top, collateral and market are excellent (Seattle). Staff keeps asking me for the same information over and over. NEVER AGAIN! read more

Just completed a cash out refi mortgage with CF Bank. Loren Wurster was helpful and while we mostly communicated through emails, he immediately called me when I requested to speak with him. You will need patience and allow a couple extra weeks. This is due to the underwriting dept. I'm not sure they know what they are doing. Instead of one request for additional documentation (which is standard), they had three! It's almost like they went line by line on the tax return...It could have all been in one shot. Overall, worth the headache...as their rates are by far the best! read more

CF Bank was unwilling to finance loan when another lender did. After two long, drawn-out attempts to refinance our home and pay for an unnecessary home appraisal, my wife and I were turned down by CF Bank and Ben Moon. We then applied with a competent and more knowledgeable mortgage lender who evaluated our particular situation (self-employed with rental properties) and got us the loan we wanted at a lower rate! Our suggestion: Don't waste time with CF Bank. Go with more proven, reliable lenders. We are extremely disappointed with CF Bank and Ben Moon. read more

These people completely failed to process our submitted paperwork. After waiting for 3 weeks without any word on where we stood, we had to contact them to learn that they had dropped the ball. They then stated they needed a new month's bank statement, which of course required us to go to the bank for "official" paperwork exactly like the statement printed off from home. There are MUCH better organizations to give your business to. Don't waste your time with people who can't or won't treat you, your time, and your money with the importance and respect you deserve. read more

Horrible. They harass you about payments that have been cashed, lose ACH information, and then talk to you like garbage when it's their error. Shameful. read more

Update. Even though I reached out to our Mortgage Broker and asked if this had anything to do with them, the replay was "no, not from us". Well... Apparently not directly, but the loan had been sold. With either answering the question more accurately, or informing us prior to reaching out for a VOE - lots of time and worrying could have been avoided. Would likely have given a 4 stars if this had not happened... But, based on this issue, the length of time to close and lots of back and forth to get the loan amount right... I think a three if accurate on the generous side. read more

The worst experience ever. Do not refinance with them under any circumstances The rate was good so both I and my son tried to refinance with CFbank. 1. After 2 m period and multiple request for the same info my son decided to loose $500 for appraisal and quite. He already refinanced with another company. 2. Both my and my son's house were apprised 10% less than market value. Which would be important if you are planning to sell your house in the future. ( My house Zillow estimated dropped by 200,000). When my son refinances with other company his price value increased back by 10%. 3. It will be soon 4 m and I am still not done. More than 50 h of paperwork requested over and over again 4. Most of the stuff have no education in the loan process. I K read more

This has got to be the worst bank on the planet. We got our home loan through them and it's our biggest regret in life. nothing but problems on their end. we have auto-deduct so it should be all set..but for some reason they delete it on their end and next thing you know we get late fees! I'm top of that..we have been trying to get a hold of someone there to pay our mortgage which again for the 2nd time should have come out automatically but nobody returns calls or emails. Run! find another bank. read more

I have good credit and income and a relatively simple tax return but they refused to do business with me because according to Dylan Rogers, a loan officer of theirs... "The reason for the rule is that when people own this many properties it takes ten times as long to underwrite the file. With our margins being so low we cannot afford to have an underwriter spend all day on one loan. I'm sorry." They told me this after they ran my credit (a hit on my score that they thinks is so important), told my i was pre-qualified, took all my personal information including taxes and bank statements, etc. They didn't lift a finger for me after they told me I was prequalified and had me spend hours collecting documents, etc. Why, too much work for underwriting!? I personally believe they are in the business to collect your information so they can sell it, then they throw a shit excuse at you after the fact, and tell you this, also from Dylan, "Please refrain from contacting me any further" read more

Really Good experience working with CF BANK. I financed my home initially and this year i refinanced my home from CF Bank only. Both times, I never had to worry about anything. Ben was taking excellent care of everything and was top on everything. I received the best rate possible in the market. Couldn't ask for better. I highly recommend CFBANK for your financial needs. read more

My experience with CF Bank has been horrible. Save yourself some time and find another lender. I applied for a loan the 1st week of June. It is now 10/8/2020 and I have been asked for a 4th round of items to qualify. I'm still in the underwriting process. The last 2 go arounds are really weird and I just keep thinking I'm being played and that they don't want to do the loan and trying to exhaust me to cancel. Among the many additional items they have asked for include P&L's and 2 years of taxes for my employer (which I've told them is my employer, not my company). I have provided over 50 documents to qualify (and have submitted them within 1 - 2 days upon request), resubmitted my updated pay stubs and bank statements because of their delays. My husband and I both had FICO scores in the 800s, we have about $320,000 equity in our house, we have over 18 years each with the company's we work with and considered high income earners. Our debt to income ratio is low and we have a good amount of savings in our bank account. I have been trying to wrap my head around what is going on with this bank. I canceled the loan process and have moved on with someone else only to find out they inquired so much with my credit that I now have a 50 point hit on my credit score. I'm a naturally positive person and don't usually take the time to write negative reviews, but this process has been so arduous that I feel that I have to warn others away from it. I can only think something is off...either they have reached max on loans or doing something shady. If I could give them zero stars, I would. Such a waste of my time and energy. read more

4 month after the initial approval, I am receiving my 6th request for updated documents. I lost my chance to refinance at the bottom because of their callousness read more

Should have read the reviews before I started the application process. The processor, Samantha, did not know what she was doing. Every time she sent refi estimates (which was often), the points were included just as a dollar amount and would change. When I asked her how the points were calculated she said "the investors set the point amounts and they change everyday." Also, she said because of Covid, they were not in an office and could not accept any documents via mail. Only upload or fax, which would not have worked for us because not all of the many, many documents they require were in electronic form and would have taken forever (and would have cost a fortune) to fax. read more

Why isnt there a zero star option? These guys were the worst. It took over 4 months for a refinancing and my situation is probably the easiest to refinance. They asked for the same information repeatedly and also asked for information that they had no right even asking for. The numbers didn't make sense and they changed the closing estimates last minute. Very poor communication and rude. When I asked them why its taking so long I don't even get a response back. Please do yourself a favor go somewhere else! Absolute worst. read more

Three words: Bait and Switch. Do not even begin the underwriting process with this group as you will be sadly disappointed. There will be a multi month wait, scores or new requests for information from their underwriting group, dozens of reassurances from their relationship managers and ultimately alot of spilled milk. Either they are incompetent or fraudulent--I can't decide which--but the end result is the same in any event. I would be happy to respond with additional information about these highly unprofessional bankers. read more

The entire process was a disaster and took forever to close the loan. Two months after closing I still don't have any account paperwork or ability to set up account online. I called customer service and received voicemail. read more

Don't waste your time. We have a slam dunk refinance where we are asking for a loan of about 20% of the actual value of our house to pay for some remodeling. We have steady income and a great credit rating. We submitted all documentation within a few hours of the request. We are currently on day 56 since we applied for this loan with no answer in site - and now no one will return my calls. It looks like we're going to be out the appraisal fee and I will be contacting the Consumer Financial Protection Bureau. read more

Loren Wurster was extremely unpleasant through initial communications and would only communicate via email (wouldn't answer the phone but then email you back). Loren then sold a deal that sounded good so we moved forward because business is business but then could not close without an additional $16,000.00 at closing. Beware, Loren will sell you a deal to get you away from his competitors and then you will pay his appraisal company $500 and all of a sudden the deal will change. read more

I had the exact same experience as the two people before me: we had two months to close, and they couldn't. Then we extended every week (them charging an additional $800 per week to extend...). Don't be blindsided by great looking rates at first; their process in my opinion is absolutely terrible and you might lose the home you are looking at and all the money you put into that process... read more

Really poor experience working with CFBank. Underwriters don't seem to know what they are doing. Applied for a simple refi with same income as original mortgage, an increase in credit score from 705 to 780, a significantly reduced debt load from original loan date (all my external debt has been paid off since my original loan except for auto's) and their underwriters denied the loan. I think they may be in trouble as a bank or they've taken on some bad loans. Something is not right. Don't waste your time as you'll regret it later. read more

I have never worked with this bank, but i decided to go through reviews before making a move, after reading all these reviews, it still surprises me why the u.s government does not crack down on lenders like this, i could not find even one positive review, you can never tell me all those people were lying, it's really a shame that a financial institution can be involved in dishonest activities, after all, without the customers, they can never ever exist, what a shame. read more

CF Bank really botched our home purchase by not funding the loan on time to close. We had to get multiple extensions while waiting for CF Bank to fund the loan after a 45 day escrow on the simplest loan you've ever seen. Two days after closing was supposed to happen, and a week after they said we were all set, they were still asking for more documents. They were also very slow to return calls from my and my realtor, especially as we were begging them to wrap it up. The only thing that worked was for me to email the entire company to beg for them to do their jobs. Great rate, but probably not worth the headaches! read more

They sell your loan immediately and then bill you two months later for the initial payment. I asked why we never received a bill and LaTasha said "we sell our mortgages so fast we don't have time to bill". CF Bank can not communicate correctly. Find a different bank. read more

Got a great rate and closed on time. They communicate better by email than phone. We did close on time though. Be sure to give the process a month. read more

CF Bank showed good promise as a lender. They have a nice site with a swift intake and origination process. My originator, Dylan, was knowledgeable and a pleasure to work with. I unfortunately can't give CF Bank much credit other than that. I began a refi process with them in June of 2020 and have just cancelled my application with them in September. Their back-office process is lacking in transparency and their underwriting department appears to be disorganized and inefficient. The appraisal that was done for my property was delivered to CF Bank around June 26th and I was notified on September 8th that they were pending an updated appraisal because of their "risk" review. I've submitted documentation as requested. For a documented refi, with excellent credit, and under 80% LTV it is ridiculous to take 90+ days to wrap up the loan. I cancelled my application with them and have gone back to my time tested and proven lenders who I know can close a loan. YMMV - but take this as a word of caution - you'll likely have an extended closing, if you can wait that long. read more

Found CF Bank online when looking for no cost re-finance with lower interest rate for my home mortgage. Looked at reviews and saw a lot of bad reviews about CF Bank's slow and bad service, as well as lots of last minute deal changes after the rate lock ends. Search engine showed no points and no upfront cost. Went directly to the bank's website and started request for quote. Answered questions and provided contact info. Quickly got call like in the online reviews. Guy would not pronounce his name clearly even after I asked him to repeat 3 times. He asked me the questions I already answered online. Then told me there is up front net $1461 cost. I asked what is my starting split of principal to interest of the combined number, but he could not provide this. I mentioned online reviews that they take more than the 60 days to close, and asked what happens at day 61. Do I still get the rate quoted or do I get my up front cost back?. He played the bad connection game, and I repeated my question 3 more times. He then hung up on me. I got an email with the online info I had before I started, plus the no cost is now $1461. At least I have his name and email. Guessing all banks will suddenly have up front fees for no up front fees online promise. Never got to my loan origination cost questions because he hung up on me. Based on first experience of agent avoiding questions, I am too scared to go ahead with this bank. read more

When initially discussing the refi with Debbie Foley, I disclosed an issue with the current title on my home. She said she would have to check on it but we went forward with the loan process. After paying the $495 application fee, she told me that she was told the issue with the title would cause the loan to fall through however she refused to refund my application fee. If she had been more knowledgeable about the loan guidelines she could have advised me properly before I started the loan process but instead I lost $495. read more