If you have read my previous reviews, you would have known that I installed many Chamberlain garage door openers over the years. Again this past weekend, I replaced an older unit with a new, quieter, belt drive, 1/2 HP internet capable unit. I had some problems since Chamberlain made some changes that caused me to have to replace more than just the motor and control unit and the chain. In the past, I could use more of the existing infrastructure like the steel rail and the existing mounting brackets. But I was able to properly do the install, and make some jury rigged solutions to solve my bracket problem. The point of this review is to give them props for the instructions for installation and setup that came with the new unit. They were easy to follow and spot-on in accuracy! Never have I ever installed or assembled something with such accurate and perfect instructions! Especially with a system that is a little complicated and sophisticated. I wonder if the unit and instructions are made in the USA? I would be amazed if this was made in some foreign country like China, due to the perfect English and accuracy of the installation and setup instructions! Kudos to Chamberlain!! read more

The Chamberlain Group makes garage door openers and I made the unfortunate mistake of choosing a garage door opener that they make. Their garage door opener brands are 1) Chamberlain and 2) Liftmaster. My original garage door opener was a Genie and it last me more than 15 years. When it needed repairs I called a repairman and we both agreed it was time to replace the Genie. This repairman only carried Liftmaster so I went with that brand. I didn't want to have to pay this repair guy and then call another one to install a new Genie. I was foolish to think they're all the same as far as durability/longevity and Boy was I wrong. After 15 months, I came home and garage door wouldn't go up. I thought the electricity went out but when I went inside I was wrong. It just stopped working. I called that same guy back who installed that TRASH and the first thing he asks me was " did it rain?" I told him I think so but nothing serious enough to take out the lights. He then told me the logic board went bad and he doesn't know whether Liftmaster covers after a year. I called Liftmaster and to my surprise they told me something as simple as rain can damage logic board and even if it was within a year they wouldn't cover weather related incidents. I'm on my on. She said it was common for weather to damage logic board. WTF? I paid almost $400.00 for that TRASH and I expect a better quality product. Besides, the 15 years I had my Genie, that NEVER happened. I've never even heard of that BS. Anyway, the repairman says he will " give me a break" and only charge me $225.00 for the logic board part and labor. I said BULLSHIT. I wanted another brand but not from Liftmaster. That's like throwing good money after bad because their products are TRASH. I then went to Home Depot and found another Genie. Not only was it cheaper than that TRASH Liftmaster sells but you get two remotes with the Genie and only one with Liftmaster. The Genie will cost me $278.00 (INSTALLED) with two remotes and a wireless keypad on the outside. I'll spend $53.00 more for a brand new durable Genie opener( that last me 15 years before)as opposed to repairing a TRASHY Liftmaster which would probably break again anyway. Glad I did my homework this time. I only wish I had did it before I purchased that TRASH Liftmaster in the first place. The Chamberlain and the Liftmaster garage door opener brands, STAY AWAY FROM THOSE BRANDS! THEY'RE GARBAGE. Choose Genie! read more

See all

I called this place for technical info regarding to my over 20 years old garage door opener. Everyone here is professional, friendly, and personable! I got the correct tech info, friendly supportive assistance from Michael T. and Vanessa M. and ordered one on line. Item shipped the same day immediately, well packaged and received in the shortest time possible. GREAT experience and super happy with the customers' services! read more

Ten years ago I had a swing gate opener installed that worked perfectly until the control box was left open accidently ( my fault). I called the installers and it took month before I could get a appointment. When they came out the tech informed me it was the mother board which I had already concluded was the problem. when I got a call back from the installers they quoted me a repair price of $ 800.00 which I thought was astronomical . They proceeded to tell me that the repair could only be done by a specialist and there are not to many of them. They also stated their need to order the part along with paying the tech and they had to make money too! Well I had already priced the part a little over $100. I ordered the part and had it installed by a tech savy friend well it worked well for about a week Im of the mindset that something minor needs to be adjusted with our installation so my beef with the chambelain group is when I called for tech support I'm directed to another company that installs the product who will charge me ridiculous price for something minor. I'm not cheap or a cheater but how much can over charge and why advertise tech support when you dont have one? sorry for the rant but going forward I will not recommend this product and the company that installed it. If I cant workout a solution on my on I will be using a padlock and chain to close my gate. read more

I Have a problem with my chamberlain Lift Master, Garage Door Opener, Model 3265-267b1/2 HP. and I looking for RPM sensor assembly, key No. 16 and Part number 41C4398A. I'll appreciate for your help My phone number is (561)308-9080, Thanks a lot. Jamie Marine. read more

Chamberlain makes a great product! They have a nice website but it is difficult to order. The initial order placed online had to be confirmed with customer service resulting in a delayed delivery. The shipping was delayed by UPS. If you need assistance, the customer service department process is slow and inefficient. After a 10 minute wait on hold a customer service agent answered. After reviewing the issue, she agreed to a credit but needed a supervisors assistance in understanding how to process the credit and for their approval. "Erica" placed the call on hold (another 10 minutes). She came back on the line and stated she was still trying to reach a supervisor via the "chat" system. I asked to speak to a supervisor. Another 12 minutes later "Katie" came on the line. Katie stated there was only one supervisor on the floor at any time and they have heavy call volume. Although very apologetic and nice, clearly the customer service department is understaffed and lack the training to handle simple issues. As it stands, my simple issue has not been resolved although Katie indicated it will be resolved within a couple of days. I'm keeping my fingers crossed. read more