I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.
My experience has been marked by poor communication, rigid and questionable fee practices, and a lack of transparency--particularly around statutory repairs and contract terms. Essential repairs (including sanitation and plumbing issues) were significantly delayed despite funds being provided, with no clear or committed timelines given. Information provided to me as the landlord was also inconsistent with what tenants were being told directly, which created unnecessary confusion and frustration for all parties.
I made repeated, good‑faith attempts over an extended period to resolve these issues constructively and proportionately. Unfortunately, each attempt was met with a hard, inflexible position rather than meaningful engagement or resolution. I am happy to share the full written correspondence if required, as all communication was conducted professionally and in writing.
I also encountered repeated assertions that a management agreement could not be terminated at the end of a tenancy, despite the landlord-agent contract being separate from the tenancy agreement. Requests for written clarification, timelines, and handover processes were met with vague or contradictory responses rather than clear, professional guidance.
Fees were applied to mandatory statutory repairs by reclassifying them as "refurbishment" purely based on cost thresholds, without itemisation or meaningful explanation. When these points were challenged--politely and with reference to the relevant legislation--the response remained dismissive and inflexible, rather than transparent or customer‑focused.
Overall, the experience felt adversarial rather than collaborative, with more emphasis on enforcing fees and retaining control than on effective property management or fair treatment of landlords and tenants.
Based on my experience, I would not recommend Chancellors to landlords seeking clear communication, timely repairs, or a professional and balanced managing agent relationship. read more
