My advisor Tyler is amazing. I went above and beyond to get me right I appreciate all the hard work you do. read more

Working with the Service Managers, Logan and Tony,at Chapman BMW has to be one of the best experience that's I have ever had.

Lily is awesome!!! She answers all my questions and is very helpful with my future service needs.

I have been a loyal BMW customer over 8yrs years, and I've always appreciated the top-tier service I received when purchasing a new vehicle. Unfortunately, my recent visit left me disappointed in how the dealership handles long-term customers. I came in to have my washer fluid topped off and requested a wash. While this is a minor request, I was shocked to encounter unnecessary drama from an employee, who not only reacted rudely but also gathered other staff to comment on the situation in a way that made me feel embarrassed and humiliated. This was completely unwarranted and unprofessional. There is a respectful way to communicate policies, and this employee's approach was not it. On the other hand, Brandon, Stanley, and Jordan went above and beyond to ensure I was treated with the courtesy and professionalism I expect as a loyal customer. Jordan immediately addressed the issue without hesitation, and all three demonstrated exemplary service, professionalism, and care. They are true assets to the dealership, and I believe they deserve recognition, raises, and consideration for management roles. It is disappointing that after years of loyalty, the customer experience seems to diminish for older vehicles. BMW prides itself on excellent service, and I hope this incident serves as a reminder that all customers new or long-standing deserve respect, efficiency, and care. With proper training and attention to professionalism, the dealership can ensure that every customer leaves satisfied, and the outstanding employees are recognized and rewarded as they should be. My stars go to Jordan Stanley and Brandon read more

Chapman BMW Chandler - A new new was calling my name Unfortunately cars these days are out of my budget, and current goals - Car Dealers Near Me - Chandler, Arizona

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My first experience with Chandler BMW for service was outstanding from start to finish. Fredi Urieta provided exceptional customer care--keeping me consistently informed, setting clear expectations, and ultimately exceeding them by completing the work ahead of schedule. What stood out most was his respect for my time. Finishing 20 minutes earlier than promised made a meaningful difference and speaks volumes about his professionalism and efficiency. I highly recommend Chandler BMW for service, and I strongly encourage you to ask for Fredi. read more

I want to thank Mike Reeves Service Advisor and Ethan Certified Technician for keeping our BMW X6 running in tip-top condition. Ethan did a great job explaining the inspection and making recommendations and Mike kept us informed and up to date with informative communication. The service team at Chapman BMW is highly recommended!! Thanks Mike and Ethan!! read more

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The difference here at Chapman BMW Chandler is the SERVICE!! From Steven to Nicolas to Anthony to Luke to Kelly !! Each person had their own job responsibility and were an outstanding team! Thankyou Nicolas for caring about each and every detail and thankyou for the use of a rental while you completed every task to superior completion and for keeping me informed each step!! Great service Great prices Great staff and they have breakfast too!! The BMW is a superior automobile i'm not sure why anyone would waste time on the others! Love the car and the SERVICE!! Thank you again !! Your the BEST read more

My service at Chandler BMW is always top tier. Lily my service advisor is very accommodating, friendly, knowledgeable and always happy. I appreciate the service that she provides for every visit an appointment needed. read more

I had a very frustrating experience with Chapman BMW on Camelback regarding a recent repair. I brought my vehicle in for an issue that I had documented before any aftermarket modifications were installed, including timestamped photos and a clear timeline. Despite this, my warranty claim was denied once "aftermarket influence" was cited, and there was little to no willingness to review the evidence I provided. The repair was completed and I paid in full, but what stood out was how quickly the decision was finalized and how difficult it was to have a meaningful conversation about the documentation I had. It felt like once a conclusion was made, there was no effort to reassess or consider additional information. I understand modifications can complicate warranty claims, but I expected a more thorough and fair evaluation, especially when I made a good-faith effort to provide proof that the issue predated those changes. I'm sharing this so others are aware: if your vehicle has any modifications, even unrelated ones, be prepared for a very rigid process and limited flexibility. I would appreciate any follow up from management regarding possible goodwill consideration after the repair. I will be filing a complaint with the BBB. read more

Chapman BMW Chandler - Coolant leak from the water pump predating the "outside influence" - Car Dealers Near Me - Chandler, Arizona

Always a pleasure working with the great staff at Chapman BMW. They do an excellent job of communicating by send a video of your car's inspection and also text to let you know the progress and when the service work is completed. read more

Carter the service advisor was friendly and knowledgeable about the service my car needed. He got me right in and service was completed in a timely manner. read more

We took our BMW X series in for its 30K service Fredi our service advisor was prompt, professional and knowledgeable. I would highly recommend Fredi and the team at Chapman BMW Chandler for all your vehicle needs. read more

Terrible service . Taking 3 weeks . Horrible Communication, promised back dash calls, hours later have to call be to promised another one. I recently moved here from the Bay Area and I honestly feel sorry for people in Arizona how you treat each other, and the quality of service you get when you go places. It is because of a lack of competition and you are all very ungrateful for the lifestyle that you have and you have lowered your standards of living. You'll need to step your game up because you have it great but you act like you don't. read more

After trying to buy a car in Tucson , in Chapman BMW , I drive yes 1:45 to Champman BMW Phoenix I was on the show room cars and the friendly guy say can I help and I said yes ,......, and I drive back whit the dreamer car x my wife BMW X7 2027 nice suv .... Thank all staff I'm really happy!!! read more

it is usually intimidating when your buying a car , I was nervous at first my sales men made me feel relaxed everyone was nice , took there time help me pick the car that fit my needs I would definitely recommend them as a woman coming to by a car by myself Thanks Chapman Chandler GREAT JOB MELVIN SALES JOE REPAIRS AND SWEET LADY THAT TOOK THE TIME TO HELP ME WITH DEMO SHE WAS COOL read more

As an owner of 3 BMW's currently and several others prior, I have no complaints about Chapman BMW. I have always gotten great service and great support here. Is it pricey? Depends. There are definite services/repairs where the dealer is more extensive than alternatives, but on occasion I have found them to also be comparable or even slightly cheaper. So far so good though, and the service staff here are too notch!! read more

Chapman BMW Chandler - The M8 was serviced just this last trip to Chapman. - Car Dealers Near Me - Chandler, Arizona

Love this BMW dealership! My advisor Freddie is amazing. He always takes really good care of me. Would recommend going here in Arizona.

From The service , the sales and finance. The whole experience was incredible and I will always purchase my vehicles from Chapman BMW. They have a great variety of vehicles to choose from. Metin is the absolute best he treats you like family. And you won't be there all day to purchase a car. Ferris is honest and will work with your numbers in the deal, and Mickey in finance is proficient, smooth and fast, The dealership is so clean and welcoming. Thank you Chapman! read more

Chapman BMW Chandler - New car X5 - Car Dealers Near Me - Chandler, Arizona

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Mr. Thomas provided excellent customer service. I had never been to the location before my date of service and Mr.Steven welcomed me with professional, attentive communication and follow through. I will be back and I will tell others. Thank you read more

Always a great experience. Although all service agents are great and thorough, Mike Reeves has earned my loyalty. Here is the "winning" game plan. 1. Call in advance to allow preparation for the needed service. 2. Give advance notice of need for transport or a loaner. 3. Enjoy your day(s). The only problem will be that you will not have enough time to relax and enjoy one of their fine donuts and tea. When time and value is paramount, this is the place to go. read more

Joe Murch, a service advisor, knows his craft. He is very informative and engaging. He and I discussed my issue and is very sincere. He did not make me feel just another number. If you were to visit for service, please personally look for Joe Murch as your service advisor. read more

Service Advisor Tony, was professional and pleasant to deal with and I overall rate him 10 out of 10. Highly recommend this dealership.

Seemed too simple of a job for 3 days. Software reset and removing some packing adhesive off the hatch. The manager was cool and expedited the process as my rep, Jared, was off that day. Jared is a little to "stiff", meaning he texted me BMW warranty procedures when I asked about the adhesive removal. Left my wife and I scratching our heads. They tried buffing it out and it took most off. When I got home I just wiped it off with a dab of gasoline. That procedure is probably not in the BMW warranty bible. Lilly was good last time as her texts were short and informative. Very courteous people though. My sales guy Nick made the buying process seamless, simple and supportive. read more

I recently purchased two vehicles from BMW, and the entire experience--both in sales and service--has been outstanding. Our salesperson, Sam, was fantastic to work with. I never felt pressured; he was informative, patient, and allowed us to make the decision that best fit our family's lifestyle. About 20 days after purchasing one of the vehicles, I unfortunately ran over debris in the road and needed a new tire. Lilly in the service department was phenomenal--professional, responsive, and genuinely helpful throughout the process. Overall, I couldn't be more impressed or appreciative of the level of attention and care we've received from BMW. From sales to service, it's been a first-class experience. read more

Lily and the BMW service staff are amazing. my service was fairly quick, they are friendly and understand budgets at the same time my service advisor, Lily, makes sure my car stays healthy. read more

Great Service all a way around. I've been going to Chapman for 3 years now and the service each time is Top Notch.

This dealership was so good! Everyone had the same message, "it's a BMW" and so very proud of the product and of representing the company. People Have been there for years and know what they're talking about. They follow up and go over and above to help you find what you want and not just what they have on the lot, etc. highly recommend read more

Chapman BMW Chandler - New BMW - Car Dealers Near Me - Chandler, Arizona

John Wayne was terrific. Everything he stated was accurate and timely. I have bought many cars and this was the best experience yet.g guy by

The experience was very good. They solved the problem quickly. They gave me a very nice loaner car. In fact, I may buy that model next time I'm car shopping it was so nice. The service advisor THOMAS Watson did a great job keeping me apprised of everything going on. Friendly and helpful. No fun when your car has repair issues, but he made it as pleasant as possible. read more

Outstanding service and customer service especially coming from Joe murch, thank you for always being so kind.

Jeremy Wittig, the service adviser who assisted me on ay 21, 2026, was excellent: professional, friendly, and efficient. Chapman BMW has some fine employees. Jeremy is one of them, for sure. read more

great service with Carter He was was very helpful and dedicated Quick service, clean job read more

My favorite BMW location Logan is super Love this location great lobby easy wait and great customer service

Excellent service! Kudos to Tony Disalvo and Vanessa Palacio! They completed pre-warranty expiration inspection with flying colors. Thank you BMW Chandler read more

Great service at Chapman BMW! Tony is awesome and one of the few honest service people I've dealt with over the years. They send you a video of the inspection with all the details and potential recommendations during the process. Great communication! read more

Another great experience! Took my BMW for a wheel alignment and service was great thanks to Tony!

Amazing service amazing customer service very convenient they provided fast efficient work and also provided me with a loaner vehicle while everything was getting done. read more

Chapman BMW Chandler - Car Dealers Near Me - Chandler, Arizona

Been looking around for a new car since my previous was totaled in an accident in November. I was researching 3 different vehicles and BMW was my top one. My previous was a BMW 3 series purchased from this location back in 2011. I loved that body style! It's too bad they don't look like that anymore. I decided to stick with BMW and reached out to a client advisor on Jan 3rd by email. Steve Burgess provided excellent customer service! He was quick, responsive, and professional throughout the entire process. I let him know exactly what car I wanted (model, interior, exterior, trim, options/packages) and he was able to locate one with everything I was looking for. All negotiations were completed over email rather than in person, which made the process so much easier. By Jan 6th, we finalized the numbers. I stopped in to check out a similar vehicle in person and to drop off my partial down payment in order for him to initiate a trade with another dealership that the vehicle was supposed to go to. My car reached port in California a week later and finally arrived in Chandler on Feb 4th (there were some transport delays). I picked up my car the next day. It was quick and easy. I even got to choose a free gift! =) Steve is very knowledgeable and took the time to help me get set up with the settings in my car as well as on the app. He goes over pretty much everything. I highly recommend him if you're looking to purchase a new vehicle from here! read more

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Bought a gently used luxury SUV from Chapman BMW over the phone from 1200 miles away. Could not be more pleased. Salesman Steve Murphy said the car was "pretty clean" - - it was actually close to perfect. Price was fair and it was delivered quickly and spotless. We had one issue - - the second key was wrong - - and Steve immediately promised to find the right key or make good on the $1,000 replacement key cost. I have bought new BMWs, MBs, Porsches, and Ferraris and used MBs and BMWs from OEM dealers. Chapman was as good as any I have dealt with. read more

John Stanley went above and beyond on selling me this sweet new ride! 2026 X2 M35i Thank you read more

Chapman BMW Chandler - Brand New 2026 BMW X2 M35i - Car Dealers Near Me - Chandler, Arizona