Large store, with lots of inventory. I was surprised by the variety of literature available. In particular, the graphic novel section was not only large, but also had back-issues that came out years ago. The graphic novel and "manga" section rivals many dedicated comic book stores. On the other hand, they only sold bound graphic novels; they don't sell actual comic book issues. Scattered throughout the store, they also had gifts ranging from candles, candies, clothing, house and home items and toys. Chapters has their fingers in many pots. The store was well lit, aisles were wide, and everything looked clean and sanitary. Many computer kiosks were scattered throughout the store to allow customers to search the database for inventory. But, the one title I was seeking apparently had one copy available at this location, but even with the help of an employee, we were never able to locate it. She said that it was possible that the database was incorrect and/or the item was misplaced during the busy Christmas season last month. Anyhow, I will come back if I want graphic novels. But, I should call first to make sure items are in-stock and have been visually confirmed. read more

This is my happy place! I love the smell of new books as I enter. I can spend entire afternoons there lost in books by myself. I usually go in with a coffee and spend hours there browsing. There are always interesting titles on the shelves. I love their card boxes. Their home, baby, kid sections are well curated and make great gifts. I buy all my friends' baby gifts from here. I wish their clearance section was better value. I have loved bookstores since I was a child and I hate seeing them disappearing. Remember to support your local bookstore! read more

How can you hate any place that has books? I really like the selection of fiction and non-fiction, however, many of these books can be found cheaper in used bookstores and on line. So do your research if you're looking to save money. I really like their magazine collection. They have magazines from all over the western world! read more

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Their staff are knowledgeable and helpful. For the most part, they seem like book people who care about their jobs. The condition of the books are another story. As so many people have touched each book, virtually all of them show signs of wear and tear. We had the only copy of a book left and it had a tear in the front cover among other things. We were only willing to take it if it had a significant discount as this was TRASHED. Guess what was offered? 10%. This isn't minor scuffing, it's a tear in the front cover and wear on all sides. Books in used bookstores are nicer than this. This book is virtually unsellable and they were only willing to give 10%? Thanks but no thanks. read more

Two words: Bargain Bin. Otherwise, this store is pricey for books and I fear by the amount of people just hanging out and not buying anything, eventually Chapters will go the way of so many other now defunct bookstore chains. Otherwise they have a great selection with helpful and knowledgeable personnel. I like the idea of having a book still as opposed to a download. Call me old fashioned but I'm pretty proud of my home library. I've been coming to this Chapters for years and seem to always find a couple books less then $10 a piece in the clearance selection. Without that, I'd probably be more browse and no buy. read more

The selection is great, however the staff need a little motivation, need to lighten up a little. I would recommend sales training and a meditation retreat for the entire staff. If people keep treating this like a library, chapters won't be around for the next generation! As a salesperson, here are some tips to boost sales and save this location, from my personal experience at this store. 1.Start conversations with customers! don't just ask if I'm ok then leave. Become good at sales through trial and error! 2.Ask clients what their personal preferences are 3.Create scarcity: "This series is selling fast, we'll run out in a few days" 4.Recommend books "This book is perfect for you/I could see you reading a book like this because of so and so" 5.Sell books like you love them! 6.Staff must read themselves 7."Would you like a bookmark with that? Only $4.99" The essentials! Best of luck read more

More crappy gift items than books. Have hidden the bargain books way at the back. Never enough cashiers open. The carpet is old and bubbling up In places so there is a tripping hazard and the bathrooms are old, need a Reno and gross. It was once a glorious book store which is now quite sad. No more Starbucks inside. Every book I've come looking for recently is not in stock. They are trying to adapt to the fact that what real books people buy now they buy on line but they are just prolonging their inevitable death read more

This is the place for all the latest books and classics, which I love. I don't want to love it because I'd rather support smaller bookstores, but when it comes to good quality--this place has it. read more

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Alright chapters or indigo is my all time favourite place to be it's like heaven. They have books, toys, accessories, home and living items, sometimes a couple clothing items, stationaries, and more. A bit pricey but it's Canada and a lot of things are much pricier compared to our neighbouring country, the states. Great places to chill or hangout with friends that enjoy a nice books too! My absolute favourite chapters are this Coquitlam one and the one in city of Langley. read more

I am a reader and I think this store is amazing, I go there all the time and I love it there, It is probably one of the best places to go if you are looking for a book to read... Other than the library of course. They also sell lego sets and my brother loves going there even to just stare at them for half an hour, they have children's books, teens books, and adults books. That place is amazing and I could never dream of going anywhere else. read more

i just love Chapters. I love the enviroment. I love the book selection. For the most part the staff is friendly. But there's a few that could really use an attitude adjustment and know the meaning of customer service. A few times I've come in, and forget to grab a bag or basket to carry my books while I shop. Staff member after staff member will walk by and see that I'm stuggling and not one will offer to grab a bag or basket for me. But there's an older gentlemen with white short hair that always helps me out. What a nice guy. He'll talk to you and answer your questions and explain stuff to you, always with a smile and he never makes you feel like you're wasting his time or bothering him. He's the reason why I keep coming back. I wish that I knew his name. But I want to say thank you. read more

I've gone here to browse and check out the kids toys but they never seem to have anything I'm looking for! On many occasions, I've called in to see if they have something I'm looking for... not once have they had it in store. The gift items are kind of neat but can be quite pricey. I've made the odd purchase here and there (mainly because of gift cards) but I do almost all my book shopping now on www.amazon.com & .ca. Much better selection and prices. read more

The Chapters I normally go to. The books are pretty pricey yet you can normally find a good one for a cheap price. I love the layout of the store and the staff are generally friendly. There are some duds in that aspect, but I wouldn't put it against the rest. There also seems to be some problems with the computers detecting the amount of copies a book has compared to how many there ACTUALLY are. read more

I love this chapters! Beautifully organized, lovely items and the staff are very friendly.

I was really disappointed in the lack if customer service provided on my recent jaunt to this chapters location. I checked to make sure the book I wanted was in stock at the location before we left, and the website listed 32 copies so I didn't think there would be a problem. But when we get there of course I can't find it, or someone to help. So finally after aimlessly wandering around we find someone who tells us it's probably in a box of just arrived books and I will have to come back when they have enough staff to unpack it. No sorry, no we can take your number and grab one for you, no I'll go find it for you since you came all this way. I was made to feel it was my fault it was in a box. So I went home and ordered it from amazon. read more