If only no stars was an option! I recently purchased a pre-owned Honda Civic Type R from Lallier…read moreHonda 40-640. My salesperson was Gabriel and he worked with me to iron out the details of the deal. We took a test drive together and before I even tried the car out I voiced my concerns over the condition of the brakes on all 4 wheels of the car. All 4 rotors where heavily corroded on the braking surface and before we even got out of the lot on the test-drive the brakes where noticeably very noisy, the brake pedal was pulsating and once we got up to highway speeds the whole car was shacking when the brakes where applied. The vibrations from the brakes were greatly felt in the seats and steering wheel when slowing down getting off the highway. I again brought this to Gabriels attention and he assured me that the dealership would rectify them before delivery should I choose to purchase the car. Other than the noisy pulsating brakes, the test-drive went well. Gabriel then helped me get a tiny bit more money for my trade in than the dealerships original insulting lowball offer. We were able to come to a deal where I paid the full advertised price for the car on the condition that they sort out the brakes, as I didn't want to be on the hook for a brake job on a car I just purchased. Gabriel then reassured me that the brakes would be top notch or "Sa Coche" in his own words in French.
I was then introduced to the finance manager Julie. We worked out the financing through Honda Canada and scheduled delivery for next Monday.
Here is where things started to go bad for me although I didn't know it yet. On Thursday I receive a call from the finance manager saying that they would need to move the delivery to Tuesday instead because according to her they needed to order parts for the car, with no other details I figured it was to do with the brakes. Boy was I wrong! Monday morning rolls around and I get another call from the finance manager pushing my deliver yet again, now to Wednesday afternoon, I agree and am hopeful this is the last hiccup. To this point everything was fine, I just found that the runaround to be a little annoying.
Delivery day is where it clearly went down hill. I arrive at the dealership at 2:00pm to take delivery of my new car, fantastic, it's finally happening! I am met by a different finance manager who never even bothered to introduced herself. She rushed me through signing all the documents without any explanation of what I was signing other than confirming what date the first payment would be debited from my bank. To this point I haven't even seen my car as the dealership hid it around the back of the building. I found that rather odd as usually they would put the cars being deliver out front for the new owner, for that wow factor when you first pull in.
The finance manager then told me where I could find the car and told me she would meet me there after she gets my licence plate off my trade in to put on my new car.
The first thing I did was look at the brakes, only to find that they had not been replaced, the dealer preformed a backyard hack job on them where there tried to unsuccessfully restore the braking surface of all 4 rotors with a grinder/sander. At this point I own this car so I track down my salesman and voice my displeasure. He convinced me to take it for a test drive with him, to which I reluctantly agree and without even leaving the parking lot it was clear as day to him that the brake where not top notch or "sa coach" as promised.
I brought it to his attention that these brakes would not pass an SAAQ mechanical inspection due to there condition, and he was reluctantly able to get the used car sales manager to agree to replace them at a later date. I took the car home and parked it as I didn't feel safe drive a car with questionable at best brakes. I was given a 9:00am appointment to have the brakes replaced on the following Friday and Carole from the service team confirmed that the parts are in stock, great!
Appointment day I arrived at the service department and handed over the keys and confirmed I was staying at the dealer and waiting for the car. A tech brought the car into the garage, set it up on the lift and removed 3 of the 4 wheels which I found rather odd. Turns out the technician had broken one of the tuner style lock nuts in half by using an impact gun to remove it, which is not the correct tool for the job, those nuts need to be loosened by hand initially as the key/tool for the lock nut isn't rated for use with an impact gun it says so on the actual key/tool. While the original tech continued the brake job on the front axles and a different tech started to drill out a stud on the passenger side rear wheel, without even a word from the service team to me that there was complications! It was gut wrenching to see that this was how my new car was getting repaired. After extended drilling and hammering on the right rear wheel the wheel cam off. I saw the
