Rude. Not just one interaction with one person - every person, every time. They managed our property, barely, for a year. Never again.

Charlene Moss is amazing. She managed my Wasilla rental for many years. She took an extraordinary amount of time vetting renters---and if there was a problem she was so on it ! Bad tenants did not like her because she moved to make them fix the problem or get out. Good tenants loved her. She is honest, fair, and straight forward with everybody. I ended up selling the place and she was stellar as a realtor. read more

From a property owner's prospective- Charlene Moss is hands down the best at managing rentals. We've had our fair share of unreliable property managers and Charlene Moss is not one of them. It was nice to have someone that had ensured our properties were cared for, maintained, & most importantly bills were paid on time. Charlene took care of everything for us- I'd highly recommend her for property owners looking to have their properties managed. read more

I rented from Charlene Moss for over 5 years, with paid on time or early. Maintenance requests were slow to be responded to on multiple occasions. When it came time to move out we had the large earthquake. They proceeded to charge me for repairs (ie: curtain rod mounts coming out of the walls, and toilet tank lid) that were of natural causes. Charges were also placed for pet cleanup because "pet feces left in the yard in the spring will need to be cleaned up" even though most pets in the neighbor hood use the yard as their own personal bathroom. They had also charged me for a repair to a hole in the garage that was prior to me moving in to the property. All charges were received by mail on 2 Feb 2019, a month after I had vacated on 1 Jan 2019. From these experiences I will not rent, or purchase a property from them, and I will inform members in my units at JBER to avoid any interaction with this business. read more

I rented from Charlene Moss Realty last year and never had any issues. I always paid rent on time so I never had any issues with late charges; anytime I called for any maintenance issues they sent someone over to fix the problem immediately. When my lease was about to cone to the end of its term, the office notified me and offered to extend my lease with a new year and terms with a discount for a month if I signed a years lease, or notify them of my intent to move out. I gave my notice to vacate at the end of my lease and had to sign the paperwork about two months before my lease had expired. I never had any issues with them about my lease ending. On my departure, I did everything on their checklist; like professional carpet cleaning, the kitchen and cabinets all cleaned and walls washed of marks that we had made, I left the place how we had originally rented it, in good shape. I did receive my entire deposit back minus one repair of 45 dollars for a stain I made on the kitchen floor. This is a good realty company and I have no reason not to recommend it to someone looking for a real estate company to use in the valley. read more

I just sold a 4-Plex that Charlene Moss and her team managed for over 2 years for us. Rheannon and Jane were always pleasant, professional, and responded promptly to our calls or texts. They did an excellent job communicating with me and from my perspective were very responsive to the tenant's requests. Any repairs were scheduled timely, and they always followed up with us to make sure we were aware of any repair requests or complaints. Annual inspections were through and timely. They followed the letter of the law when dealing with delinquent rents and always provided sound guidance and advice. I was extremely happy with their service and would most definitely use them again!! read more

We have used the services of Charlene Moss Realty as a tenant, a home buyer, and landlord. Can not say enough good things about Charlene and her fantastic team! read more

I'm only giving one star because zero stars isn't an option. You would think renting from a Realtor would be professional but my experience with them has been a nightmare. When I toured the house it was so dirty! Cobwebs, stained walls, cat/dog urine soaked carpets, it was a pit. The Realtor assured me it would all be clean when/if we rented. Well I believed her, but the day I moved in the only thing that was different was the carpet (it had been replaced). Walls were still splattered with gunk, 1/4 inch of dust on the window sills, more cobwebs, and marijuana bits in the laundry room. We threw a fit and only after threatening to move out did they have the house cleaned. Later our washer stopped working, they refused to fix it. They claimed they were only responsible for the washer dryer hook ups, and that the previous tenants left it behind. Every time we ask for something to be fixed (including the heater & water pump) they blame it on the previous tenant. We're constantly being punished for what a ding-bat the previous tenant was. Lastly, the shed smells like cat urine, they refused to killz it,so I had to. Take your money else where. read more

Would give zero stars if I could. We pay Charlene our HOA fees monthly, and dealing with her and her company is by far the WORST aspects of owning our home. Damage was done to our renters car in THEIR OWN driveway, by a landscaping crew that worked for Charlene. When I brought the damage to her attention, not only was she EXTREMELY rude to me, she also refused to give me the name of the landscaping crew, and would not investigate the matter further. By pure luck, they left a truck with the name of their company printed on the side in view of a picture taken of the damaged truck. If my renter had not happened to catch the truck in the shot, we never would have been able to hold anyone accountable. Her office staff is inept, my husband has gone in TWICE now to have his ex wife's name removed from their billing statement, has gone in in person and shown his divorce decree, title for the home after refinancing, etc, and both time the office staff is rude, and has never changed anything. Seems a pretty simple matter. We are overpaying these people by literally thousands of dollars a year because we can't get out of our HOA. If you're thinking of doing business with this company, PLEASE think twice. They are absolutely awful. PS. I can see Charlene has responded by saying to update the deed to the house, as that's how bills are generated. The deed is, and has been correct with the borough for years. What a liar, on top of everything else. read more

Charlene Moss Realty - Real Estate Services Near Me - Wasilla, Alaska

This company is ultra disorganized! I am a Realtor in a different state and they are an embarrassment to my profession. Agents show homes in little more than pajamas! A different person answers the phone every-time you call and has no idea what is going on! They will re ask you for documents with the explanation that its easier than looking for the original! They will waste your time showing you homes with accepted offers on them without telling you. Do not expect to be treated like a client or a human for that matter, you are nothing more than a number. What ever happened to quality of service, treating people fairly and with respect? Do yourself a favor and trust that the reviews are spot on with this company I wish I had and saved myself some time! read more

My experience was similar to the previous writer. Terrible customer service, unwilling to make pre-move-in repairs on the house (we paid for several ourselves), didn't even seem familiar with the property. Claimed not to know that owner had left piles of junk in the yard including a pickup truck and a fridge! When moving out, they had showings our entire last month that they only warned us about half of the time. And they require proof of professional carpet cleaning (no do it yourself rental cleaners allowed) upon move out. Cost us $300 and cleaners said our carpet didn't even look like it needed cleaning (no kids or pets and was new at start of our 9 mth lease). What is a property manager for if the tenant has to fully maintain the property? And they're not even friendly. read more

This is the worst place to go if you are trying to rent a place!! They are very friendly until you hand them out the security deposit and the first month's rent, after that they will not care about any issues you may have with the place. I rented from them and was only there for 8 months, I called several times to get some things fixed around the house and no one ever showed up to fix anything! My husband is military and came on orders to deploy. We now are being charged 500 dollars for breaking the lease and even though they are aware of the Soldiers and Sailors Civil Relief Act, (which protects service members from things like this happening) we were not given that money back. They will just take every single cent they can from you. There are plenty of other realtors around the area, if you want to get ripped off, go with Charlene Moss. Worst Ever! One star is way to much for them. read more

Very professional property management group thats easy to work with. I have only had a few problems with my property but they have always been available (24/7) for me. Much easier to work with than a single grumpy tenant that is never around. read more

We were desperate to find a place that allowed a dog. 1633 s chugach st. Palmer at 99645 is the worst place you can rent. Did not get our deposit back. Place was garbage when we moved in, they were rude and extremely unprofessional. Not to recommend to anyone! read more

Anyone looking for an apartment I highly recommend NOT using Charlene Moss! They're a terrible company! We had a garage door sensor fall off the rail and they tried to accuse us of running into it when we never parked in the garage! Her husband does almost all the maintenance work and he will lie in his reports. They make it seem like everythings your fault. She's a fucked up landlord and human being. read more

Military Members Beware! Watch out for over charges if you rent a home from this realtor. We ended our contract with their required 30 day notice, fulfilling all our obligations with respect to finial electric and gas payments to MEA and EnStar. We awaited our full deposit back only to find that Charlene Moss deducted gas and electric payments from it. We questioned them about why they are charging us when we have already paid in full our bills to MEA and EnStar. Their response was that they can charge the maximum amount to any tenant that turns in keys prior to the end of the 30 day notice. So that means since we already paid for days not used by us, they (Charlene Moss) can pocket the money. Seems fishy to me. So, note to self. If you put in your 30 day notice, do not turn your keys in early so you can avoid being charged for bills you have already paid. read more

If zero stars were am option that's what they would get. Very dishonest company. Rented for over 3 years and never was late in rent, a month and half after moving out we received a bill for unpaid rent and various trumped up damages and late fees of 2500 dollars now mind you rent was only 975 and that's after they used our security deposit. Renters beware, terrible maintenance, disorganization, plus no security deposit back. read more

Rated the Worst Business in Alaska (yes it is my personnal opinion). Definitevely the worst property manager in Mat-Su(now this is based on comparison). Extremely unethical, lacks any integrity, well versed in illegal practices that go against the Alaska Statute. Does not work for either the property owner or a tenant. Is out to screw both and illegaly enrich herself. Pay Charlene some money and watch her compile a number of falsified reports to "show" how right she is to charge and charge and charge you again, and then when you resist, she will probably refer you to a certain mechanical contractor in Mat-Su (no pun, or relation to a real contractor intended) that will tripple charge you for hours spent looking at the property and not finding a source of a problem, but be willing to come back out to look again, I am assuming the kick backs to Charlene are purely coincidental. But who cares, right? - its only your property you hired her to manage. Look around for the reviews of this "property manager" and you will find that the only positive ones are posted by her own associates (hi Shanna, haven't seen you in the office lately) - somewhat unethical practice, though the only hope for this "property manager". On the serious note, Charlene managed my property for a year - a year too long. Every time you call her office you get a new person who seem to have no clue as to what is up. She doesn't work with too many honest contractors, so beware that you might as well find a trustworthy one yourself. I guaranty she is not going to be bothered by trying to research ways to solve an issue - why, throwing your money at anything and everything is so much easier. Then when your tenant is fed up with poor management and quits breaking a lease, leaving damage or unpaid rent - whatch her take her "management" fee, give you a false report that everything with your property is peachy, and give you 30 day notice that she does not desire to "manage" your property. Did I mention she illegaly retains your funds? - must be getting old, because that is what is done. I was looking for minus 5 but for some reason there is no such option - the system is scewed, perhaps, and so is Charlene Moss. read more

RENTERS BEWARE!! I give one star because there isn't a negative star to give. This Realtor is a thief and a liar. The apartment I rented from her was dirty when I moved in, there was damage to the refrigerator and walls that we documented and reported to her and in the year we were there these items were never fixed! I had to clean the stove hood vent at move in and the floor under the stove was never cleaned prior to our renting the apartment. The driveway was never maintained and in fact I spread my own gravel when the ice was so bad last winter and when my roommate took a fall on the ice and injured his back it took multiple calls and threats to get the hospital bill paid and the driveway plowed. We were subjected to monthly inspections with photos taken and an eviction notice issued for smoking in the apartment which never happened but the "inspector thought she smelled smoke" when I called her on it she told me they can't really evict you for that but they use it as a scare tactic. When we gave our 30 day notice we were advised that we would be responsible for another months rent if she couldn't rent it on the first of the next month. We deep cleaned this apartment including having the carpets cleaned professionally. We did a walk through on Dec 29th and turned in all keys, two days before the 30 days notice was up. This realtor said everything looked great and marked down that she had received the keys. Thirty days later we received a bill for $154 above the cleaning deposit, so the $800 she stole wasn't enough she wants more, because among other things she charged us for carpet cleaning because she refused to take the receipt we tried to provide on Dec 30th, because it had been forgotten in Anchorage the day before, she charged us for keys and lock changes even though all keys were returned to her, we were charged for repairs to a dishwasher that never leaked when we were living there, for a drawer that was never broken when we lived there and misc. other repairs that weren't damaged when we left. She maintains that no one was present for the final walk through, which is a lie! We were charged rent for 7 days that we had no access to the property because she said it took that long to repair the damages to the property. Please read and believe the reviews on this business, this company is a disgrace! read more