Have been banking with first community for over 16 years- staff is wonderful!…read moreStaff accommodates the need of the customers. They are very good at recognizing their customers. When going to the bank- it's like visiting with friends.

I'm disturbed by the use of GenAI in your television commercials…read more It was worth coming here for competitive interest rates 10 years ago, but there's no longer anything setting them apart from other CUs in the region. So if you have to pick, go with the institution which employs real people.

I have never found anyone close to these people in regards to service. Some of the most caring and…read moreefficient employees. Highly recommend them for anyone looking for a good banking experience.

This is a great bank to do business with. All of the employees are geniunely nice and professional,…read more In particular is one of the vice presidents Scott Fann he is awesome to work with and very knowledgeable in his profession. Please check out Commercial Bank for your business or personal needs.

I have used Joe Whalen at Sederberg & Associates for many years. He does a great job for us at a…read morereasonable price. He is easy to talk with and I highly recommend him.

I'm currently working with Morris, one of the accountants there, to sort out my senior father's tax…read moresituation. A free tax advisor a few years back told him he didn't need to file anymore. Then he got a letter from the IRS last year; apparently they disagree. Morris has been helping me figure out what docs I need to find. He's patient and low-stress. Since my dad has Alzheimer's, he's not a good resource anymore. Morris is kind, helpful, and low-key. I'm happy to be working with him. He came highly recommended from a trusted friend, too.

We have our home, auto, and life insurance policies through Kevin Pierce's State Farm office. Calls…read moreare answered and/or returned quickly, they answer questions with patience, and they genuinely care about their clients and getting them the best coverage and providing exceptional service during the claims process. We most commonly work with Connie Prewett and over the ten years of being insured through their agency we have come to consider her to be a friend as well. We recommend that everyone go to their office for their insurance needs.

Amazing office with wonderful customer service. Kevin and staff will go above and beyond to take…read morecare of you! Switching to them you will receive top notch service as well as saving yourself some money. Find out for yourself, give them a call

I just called Arsenal Credit Union with several issues:…read more new online banking usage change of address removal of my deceased husband from my accounts. Kelcie answered my call and patiently and professionally walked me thru each issue. And she was pleasant thru out our conversation. Outstanding representative for the Credit Union.

We have been customers at Arsenal for over 30 years and we have been satisfied with service we have…read morerecieved. Pleasant staff and top notch service

Had a great experiance moving drivers and personal liability insurace to a new state! Would…read morereccommend!

I highly recommend Evelyn Jamison and her crew for insurance needs . She got us a package of…read morerenters, two auto insurance, and 2 20 year level term life insurance policies. Evelyn is right there in the CWE of StL when you need her. Real people, passionate, will work hard to meet your needs. Avoid fly by night online insurance companies from who knows where. Online insurance co never there when you need them

I have been banking at this branch for over 25 years. I have had several personal and business…read morechecking and savings accounts. As well as several car loans and commercial real estate loans. The people that I've worked with have known me by name when I walk in the door. However, since the merger has taken place, I haven't seen as much incompetency in a business anywhere else in my life. I tried to make a simple transaction of a loan payment after mistakingly paying a few bills after writing a check that I had forgotten about. My reserve line had covered this, and I merely went in to make the loan payment from my savings account. From that point, it took me almost a week to get this transaction resolved. I had gotten errors through the online app, so called the branch to have the payment made for me, and was met with so much confusion and incompetency for such a simple transaction.. by the end of the call, I was very frustrated, but assured that the loan payment was made and I would incur zero interest. However, upon checking a couple days later, I witnessed that the payment had not been made, and in fact a transfer had been put into my checking account. When I called back, I was again met with much confusion and the banker even attempted to try to close my overdraft protection account all together and leave me unprotected. Why on earth? Would anybody suggest this? I may need to take my banking somewhere else as I am now fearful for the safety of my accounts at this bank.

I would like to solicit all Electro Credit Union members that were impacted by the merger to…read moreCommunity America to express their frustration to the CEO Lisa Ginter of Community America about their lack of information regarding the information that we needed for this merger. Routing numbers and account numbers provided two to one day before conversion, no checks for Community America for at least 2 weeks if not longer. Their poorly developed online bill payment system which has you guessing on where the payment is going! Inadequate online banking support and nothing but placating you and providing idiotic solutions! If you do not feel like contacting Lisa Ginter, please flood Community America with their failure to provide a welcoming customer experience!

This is the perfect example of a local bank that treats its customers right. The management team…read moreis amazing and the tellers are always friendly and welcoming. I enjoy working with this bank, and taking my clients to them. Keep up the good work Central Bank !

Opened a bank account at this location with Sionela. What a horrible experience. My debit cards…read morewere NEVER ordered. I waited and waited with a repeated promise that they were on their way. After a month, I was finally told that she had forgot to order them. Overall just horrid customer service!