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    Charles Schwab

    5.0 (1 review)
    Open 8:30 am - 5:00 pm

    By appointment only

    Services - Charles Schwab

    Investment management

    Personal banking

    Retirement planning

    Charles Schwab Investing Photos

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    14 years ago

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    Fidelity Investments

    Fidelity Investments

    (7 reviews)

    Horrible horrible service. 6 phone calls and I get different info. Finally promised my check will…read morearrive, only to be told the day it was to arrive that the last advisor was wrong and it will be a few more days. Had already booked airfare and hotel reservations to meet with new brokerage company and have to cancel and I have lost all my non-refundable code. They don't care once you try to remove your money. Seriously crappy customer service

    I've had my investments in Fidelity for several years and was managing my portfolio myself. I had…read morerecently retired and decided I needed someone to manage my retirement account which was substantial. I also wanted someone to help us decide if my wife could retire. We had preferred status with Fidelity. I went into this Fidelity to talk to one of the investors (Jay?). He looked over the Fidelity Online Planner which I had entered information beforehand. The Planner offered the basic scenarios and is not a reliable program to make retirement decisions. This investor looked at the Planner and said, "Well, according to this your wife should be able to retire." Huh? The guy never ran any other planning software to see if our investments were on track. He told me he would turn all my documents over to their investment team and he would call me back. I never heard from him and he never tried contacting me. I can understand if we were talking about a few thousand dollars and it wasn't worth his effort, but that wasn't the case. I have since moved/rolled all our investments into another investment firm, who by the way, said my wife should wait until next year to retire. If you use this Fidelity, expect bad service and keep an eye on what they do with YOUR money.

    Charles Schwab - investing - Updated June 2026

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