Previously rated this location 5 stars bc of their excellent customer service and quality exterior/interior cleaning. 1. Customer Service; I don't care where I'm at -- the kind of F Off attitude I got this afternoon (4/8 around 4:15 pm) will keep me from that business. I drove in asking for interior only and was told interior closes at 4. Ok. Fine. You can't get interior only. Really? You don't have an option to turn off the brushes? No. I don't use the brush car washes any more because the last time I was here, my paint was chewed up. The response: Well, you don't have to come here then. 2. Service in general: It's ridiculous that customers cannot get an interior service only. There are many car wash customers who will only use brushless to avoid following the really grimy vehicle which has left debris on the cloth and brushes, which will then be ground into the paint of the vehicle which follows. 3. Value? I would have paid the full price for wash and interior, even though I only wanted interior. Your guy really screwed up. Not just the way he spoke to me. He could have been customer oriented and let me know that he was sorry, this is company policy, here's their number, I feel the same, etc., etc. What I got instead was an attitude of I don't give a s*** about you, get the F out of the way. read more

can only get interior cleaned on weekends, employee informed me that it's been this way since 2019 . When I suggested that customers be given a discount coupon for that service after showing up for it and it not being available , the employee said that would never happen read more

I have been coming here for the past few years, it uses to be amazing! every time I brought my car it came out looking brand new on the inside.. quality has gone down hill the past year or so every time I go it's worse than the last. I just brought a car in with 7000miles on it, should be fairly easy to make it look new inside since it is.. nope, still dirty, honestly looks like they didn't do a single thing read more

Save your money. Take a bag of quarters to the coin operated car wash down the street. Better job. I can't believe I paid $40 for such a crap job. I know it's not a pro detail but maybe hit the vacuum in the shift boot, next to the seat, look a little farther under the dash. What prompted my trip to the wash was my windshield was dirty on the inside and I thought a good vacuum could go with it. Guess what? I had to do both. Didn't look like they touch the windows. This is not my primary vehicle so it was not very dirty. Just the small irritating accumulation of dust and debris in all the usual places. Well I had to vacuum them all. I only had 2 very brief interactions with employees. Well...... I despise apathy in the workplace !!! read more

Charles Town Auto Wash - Car Wash Near Me - Charles Town, West Virginia

Terrible customer service and the employees do less than the bare minimum with a really bad attitude. Save your money and so elsewhere for your wash in Charles Town read more

They were friendly and hardworking. It didnt take them long and my car looks great. Thanks

Overall great experiences here at this car wash. I have the monthly membership plan and have been happy for the most part. Was a bit upset with the lazy guy towel drying my SUV this past weekend that did a half ass job and failed to put tire shine on my tires. He was quick to take my tip and spent about 2 minutes drying and sent me on my way so he could sit in his chair. No car in front of me or behind me. I do feel they should be open more than 3 days a week for what I pay in membership fees. read more

Horrible customer service. Car wash portion is ok. But no better than a basic gas station car wash. If I owed this business I would be very unhappy with the people involved in client interaction. read more

I've had 2 accounts with this car wash since February 2023. Recently I noticed deed gouges on my front driver side wheel. I took my vehicle there to address the issue. Joe's redneck retarded ass denied that his equipment did the damage. Canceled both of my accounts. This place is trash. Stay away. read more

An overpriced and understaffed car wash with mediocre washing equipment will generally remove dust from driving down the road, or being exposed to the rain. If you're looking to remove more nastier deposits like bird crap, bugs, sap, road tar, heavy mud, and other hardened goo then their equipment simply will not cut it. The staffer at the front of the wash tunnel usually mists the front and back of the vehicle with soap haphazardly before sending it into the wash tunnel without scrubbing. Sometimes the equipment shuts down while you're halfway through the wash. One time the equipment shut down on my vehicle when I was halfway through the drying portion. It's a hit-or-miss experience every time. Take it for what it is... ‍ read more

Charles Town Auto Wash is exceptional. Their services are superior and their customer interraction is personable and friendly. I started coming here in 2020, and my experience has been consistently wonderful. From the person who processes you through the front entrance to the person who presents your pristine cleaned, polished and scented vehicle to you for a final inspection, my experience here is always above and beyond all expectations. Go ahead, have your car pampered you won't regret the time or money spent. You even get to pamper yourself with comfy seating and your choice of free coffee, tea or hot cocoa while you watch your vehicle being pampered. If you look closely you might even see a cape or two peeking out from the workers as they rock their superhero cleaning skills ensuring each and every vehicle emerges triumphantly perfect in every detail. read more

The gentleman taking money at booth is always disrespectful. This time I had a $22 gift card and politely asked if I could get 2 $11 basic washes. He counseled me on how he couldn't do it and had a very rude reply. A very good service with horrible mannerisms too start. read more

Two Items: I was taken back to learn that I had to pay a surcharge ($4) for Charles Town Auto Wash to clean my Honda CRV. I had not been charged this in the past when I went there. The cost total of $40+ is out ragious. I have had the car done a similar carwash (Leesburg) for about $10 less. I inquired why a surcharge and was told by the manager that the owners are requiring that a surcharge be collected for this model car. The service at this car wash is too over priced and to add a surcharge is rediculous. I did not see any signage about the surcharge. Second item. As stated above I noted that I had had my car washed at a similar car was in Leesburg. There is no comparision to the end result. My car was not cleaned nearly as well as it should have been. No attempt to clean door jams, bugs on the front of the car, windows had streaks, etc. Just a real poor job here!! Not pleased at all!! If the owner wants to charge a surcharge, then they need to produce a quality product (car wash). I agree with most of the other comments from other customers. Just wish I had read them before I want and spent over $40 of a substandard car wash. Owner needs to step up here and correct this. read more

They always get the outside of my truck clean & looking nice. Usually the inside detailing is pretty good but not perfect. A couple days ago my husband took my truck there to get washed & detailed. When he got home the outside looked great. When I looked at the inside, I literally did not believe that he got the inside detailed. The inside looked horrible!! It was a piss poor, half ass job. Needless to say, I was pissed & disappointed. read more

Great place to get your car washed. In and out in no time at all. There is a bit of a line/wait during peak times to clean the interior, but they do a decent job and have a comfortable waiting area. Just wish their winter hours were a bit longer. Maybe stay open after dark and offer wash and go only? read more

$25 for exterior only is robbery. We waited in line for 30 minutes and finally got to the price sign and was blown away. I only got exterior and was expecting to see 4 guys with vacuums at the entrance since it was taking so long. There was no one vacuuming so I guess everyone in line got exterior only. What is the hold up then? 6 people wiped the car down but we still rolled away with water dripping all over and all of the windows still covered in dirt. FYI for $8 you can get an exterior only wash in Sterling and leave with no dirt on the exterior. Yet another business in WV that does the bare minimum. read more

I reviewed this place when it opened a couple of years ago and now I can remember why I haven't been back. It's been 45 minutes SO FAR and I'm still in line to get the interior of my car cleaned. NOT ONE PERSON HAD COME AROUND TO APOLOGIZE OR EVEN OFFER A COUPON FOR FUTURE USE! I have no idea how the car cleaning itself will be and at this point it hardly matters ! STAY FAR AWAY FROM THIS PLACE! read more

I know I gave 5 stars earlier but $34.00 later and my carpets look awful. Joe claims he worked on them for 20 minutes; I wasn't gone 20 minutes so I don't know how he worked on them that long. When I asked Joe to redo them he talked down to me and he spoke rudely. He said it was the "Mitsubishi carpet" that makes them unable to get cleaner. Whatever that means. What a waste of money. After a few minutes Joe, who is also the assistant manager, came back and gave me a card to do a redo. read more

I am an unlimited monthly paying customer that is very upset with the lack of a sense of urgency at the Charles Town Car Wash and the inability to speak to a manager when the need arises. Today it took me over an hour get an inside/outside cleaning as they were obviously (and confirmed) shorthanded. Issue is, the associates who were working were more involved in cell phones and conversation amongst themselves than keeping the line moving as fast as possible. Associate I spoke to said he would tell the manager, guess one wasn't around - no surprise there. read more

Was this the best car wash I've ever been to? No, but it is very good. I come here, regularly. The place has a great waiting room and the car always looks good when I get it back. Some folks seem to expect a detailed car for the price of a wash and vacuuming, it seems, based on some of the comments - I think I got exactly what I paid for. read more

I have been to this car wash several times with our vehicles since living in the area. The service is pretty good. A little overpriced but they do a decent job and staff is usually pretty friendly. However the girl working there today did a poor job of directing me into the wash which resulted in the wall of my low profile tire getting busted! Thankfully some of the other employees put my spare on for me but there were no other attempts to help resolve the issue. I feel like there could have been some sort of offer to help maintain good customer service after a not so great experience. read more

Danny S., interior surface areas left untouched. Just brought my wife's SUV in for a surprise cleaning and I was the one surprised when as I entered the driver side noticed I still had the same thick surface dust and grime - one door jam was clean and the other dirty, grimy cup holders and door compartments, and dusty dash. I could feel my pressure rising when two employees began to tell me what they didn't do when cleaning the vehicle and told me that the dust was due to pollen. The sticky tape used to secure the rear wiper left obvious residue on the window, wiper, and paint was not removed until I pointed it out. When another employee began to take care of the problems, there was an immediate before and after. My advice, listen to the customer instead of ganging up on them with excuses and take care of the problem. read more

Horrible service!!! I paid for full package service didn't get what paid for "beware future customers" they may do the same shabby work on yours vehicles as well. Consider taking your business elsewhere! read more

Not sure what the point is to even coming here and spending money. Paid the whole detail process and had dirt still around the bottom of the truck, wheels were still dirty, streaks, etc. As for the inside... Did they even vacuum? Do they do that still? There was still grass and dirt in my truck floor board and cup holders were never touched. Had to go wash it myself afterwards and detail it myself. Waste of time and waste money. Save yourself the extra cash and do it yourself, even if you only half way do it, it'll still be on par as well as cheaper. read more

Went to Charles Town Auto Wash to get a car wash on Friday, 29-Sep-2017 at around 11:45am. Apparently in the car in front of me, there was a friend of the attendant. So the attendant started talking with the guy in the car. I waited thinking the conversation would soon end. Bit is never did. 10 minutes later, I decided to turn my car around and I left and went to the Martins grocery store nearby. But, the attendant never stopped his conversation and he could have cared less that I left. When I got out of my car at Martins, they were still talking! Please, do yourself a favor and avoid this place. read more

I'm sorry to leave the Charles Town auto wash, I have been taking my truck and car there for 4 years. They do a superior job in cleaning my vehicles. I wish there is a car wash were I'm going has good has CT auto wash. read more

Not a great car wash but it will get most of the crap off of your car body and wheels. Don't let them dry your car as all this does is move water around causing streaks. Plus if you have a good paint job the towels will scratch and cause swirls. Tip them a buck though. They are working hard in the heat and cold. read more

Very disappointing. I paid for the top package which includes inside vac and buff wax on outside. They finished in 15 minutes ( originally told me it took 45 min to wax) so as a result of this rush job - the vehicle was not clean, I assume the wax was not done or I would not be looking at visible dirty vehicle The inside still had loose debris in multiple places. Pointing these problems out to the attendant resulted in half hearted efforts and tons of excuses- I left with a dirty car. What happened???? This place use to be awesome- now it's not worth the time or money read more

I took my car over there for a quick wash because a bird had made a deposit on the hood. After running thru the car wash, the deposits were still there. Hadn't been touched. When I checked with the guy on duty he told me since I only bought the basic wash they would not let me run it thru again. Very rude interchange with the on duty person and, of course, no manager available. Every time I've used this business i've been dissatisfied. I will never use them again. read more

I spent $30 to get my car washed at this car wash and to say the least, a horrible job was done. For that price I should not have spent another 30 minutes when I got back to my parents house (I was visiting from Chicago), wiping the whole thing down to get the water streaks from the water that blew out of the crevices and from under the trunk lid, etc, etc, etc. also the front of the car was far from clean. It almost looked like nothing was done to it! Granted, I had driven from Chicago the day before and it was very dirty but that is no excuse for the way the car looked when it left the wash. I get it done in Chicago at a hand car wash for $14 and it comes out of that wash close to perfect. For the price this wash charges and with at least 5 guys working on the car, you would think this establishment would do the same! I will never spend the money to get it "washed"at this car wash when I come to town ever again and I will be telling my local friends and family never to waste their money there! Luckily, I put the charge on my credit card so that I can dispute it. read more

Car wash was adequate and not cheap; they did not honor my $2 Yelp coupon (claimed it had been posted by a former employee). The only auto wash in the neighborhood - OK if you have no other choice. read more

I wish there was an option for zero stars. The place is over priced and Does NOT DO A GOOD Job. If they were over priced and did a good job, that would have been better. I went with my car to do the basic interior cleaning. My car still had dog hair, coffee stains plus dust when they handed back the car to me. Told the guy about the coffee stains and dust and he did a quick swipe in front of me and he said he was done. WASTE OF MONEY to go to this place. Service is Horrible!! read more

Absolutely horrible service. I have to pay extra for a larger vehicle, which is fine, but I expect to get what I paid for. I was the only car there and was in and out in 15 min and it looks like it. I had to wipe off blue liquid cleaner off my leather door, a bunch of blue, I don't know what, off my dash, my touch screen hadn't been cleaned because there were finger prints all over it, there was still dog hair and dirt in the cracks of the seats where they didn't vacuum, there was dust and dirt in my console that hadn't been cleaned and they never dry all the water off your car so you always end up with everything still dripping wet. Go to the same car wash in Leesburg, VA. They are always super super busy and can clean your car in record time and do a fantastic job. I'm very disappointed in what I paid good money for. This isn't the first time I've left unhappy but I assure you it will be the last. If I could give them ZERO stars I would. read more

Good place for exterior vehicle wash but AVOID THE INTERIOR CLEANING! I took me over 1 hour 20 minutes to get through the nightmare! The sad part was they were not really busy. read more

How does this place stay in business. Extremely over priced and I was charged $4 for an over size vehicle I have a mid sized cross over hardly oversized. Rip off read more

I thought that they did a really great job on my car. It was very hot outside and they were very busy, but the service was great! I would recommend this car wash to anyone. read more

I am a manager at a car wash in York pa , I was visiting the Charles town area and decided to check this wash out , the manager there was nice enough to give me a walk through ,I was impressed with the set up and how clean it was , thank you Danny for your time read more