Horrible representation of service to customers in Charlotte county. It is common for sewer problems in Charlotte county sewage lines to create an immediate need for emergency plumbing services in residential homes. Charlotte county Utilities accepts 0 responsibility for costly plumbing services in residential homes, that are caused by their faulty sewers drains. They charge exorbitant monthly fees to citizens month after month, year after year; when they are at fault for residential clogs, they're "Piss Poor" at reimbursing citizens for plumbing services even though, it is evident clog was in their line; not on citizens private property. read more

Customer Service reps have been friendly, professional, and handled all of our issues with ease and courtesy.

A fair warning to anyone before they move to Charlotte county, the water utilities horrible. They have one of highest rates in the state, if not the highest. The bill can only be put in the property owners name, you have to pay for service EVEN IF SERVICE IS SHUT OFF. The only way to stop billing is if you pay them to physically dig up and disconnect the piping from the house. Now you might think for the high prices you get good service, but you'd be wrong. They will disconnect water after only one month late and you'll get the final notice a few days later. The place is run like a total joke. read more

Absolutely horrible custome service! They turned my water off without notice, even after I payed the bill. I have a confirmation number and everything. Now I get to have reconnect fees because they screwed up! Absolutely unacceptable and the customer service on the phone was completely useless. I never seem to get a bill by mail until it is well past due and whenever I call to try and pay it, they send you to the automated line and thats how this all got messed up in the first place! read more

Horrible, Rude and money hungry. My water was turned off last month around the 15th. I had changed my account on file for automatic payment but I guess they use the account on file from when the last payment was taken out as the system is not very smart. I was explained that since it was a rejected payment regardless of the fact that the payment was not overdue they shut off my water. No NOTICE by mail or a simple call. I can't believe we pay taxes so they can have a job but they can't make a simple courtesy call. I then was charged for almost 100 extra fees to get water back. Returned item fee, etc. They hung up on me because I was upset. How dare I be upset when they want to act like straight up Thieves. They said they emailed me notification of water shut off. However the only notification I received was that my payment was successfully processed when It wasn't processed. I suppose I should be a mind reader. I sent in a email to the "specialist" this man was no help and couldn't even address me VIA email by my correct name which was listed on the email and should be listed on the account if he had been looking at it. I guess when you have no competitors and people have no choice but to use your service you can treat them like shit. Shameful read more

They are a joke. The customer service people lied to me 3 times to me yesterday about getting my water turned back on! My fault is was turned off. I didn't pay my bill totally by accident.... That's on me. I called at 830 am and spoke with customer service and they to put in their words guaranteed the water would be back on by 6pm. I called at 4 to double check. They said I'm on the list.... Be patient. I called at 5...still no show..... At 6... No show. I called customer service.. This time the answering service. She told me they were running behind because of rain. 8 pm still no one... 3 am still no one..... 830 am today I called again complaining. Was put on hold for 25 minutes. After a lengthy conversation she says they were here yesterday! After my 25 min wait she came back and told me aww there was a mix up. They came out yesterday to shut the water off.... It was already off! So what did they do... They left.... Duhhhhh. Here to shut it off but it was already off! So they leave. What the hell! One would think they would say to themself??? What the hell! and call in to the office to inquire! But noooooo. They go on their merry way. Duhhhhh. Retarded I guess. To end this saga finally the customer service girl says ohhh sorry about that. They will be out in 30 minutes... 15 minutes later they got here and turned my water back on. Oh joy, Now I can use my toilet and take a shower. Now if I can only get Charlotte county building department to issue my permits for my solar electric system that I have been waiting for for nearly a month. (Lee County and Sarasota County get it done in a matter of days). What a joke. read more

Mind numbing customer service. We were set up on auto pay, then the utility changed the company that handles their auto pay without notification. Received a disconnect notice because we owed $60.00. Took 45 minutes on the phone to get it all straightened out. What an aggravating waste of time. read more

It has been a long time since I have been in the financial situation I am in now. That said, I heard a van pull up and saw a person at the front of the yard. I said" can I help you?" he said "no,I am just shutting off your water". I did not receive a shut off notice. It is my understanding that one should get one prior to disconnection. I am disabled and on a very fixed income and just had a rent increase. The past due gets paid every month. Now what, no water until the third. Oh wait that is a Saturday. I guess this is the way to "make America great again". Jean Elliott-Birdsey. Port Charlotte. Pathetic. read more