5 stars simply isn't enough! Charlotte Running Company at Riverwalk is truly phenomenal. I had an opportunity to go in today to buy a new pair of shoes. The shop has a wide variety of shoes, apparel, smart watches, and more. I walked in and started talking with Steve. He was extremely friendly, welcoming and personal. He was very knowledgeable and helped me get a better understanding of what I was looking for and the shoes that would be a best fit for me. We had a really wonderful and genuine conversation as he sized me for shoes and helped me try them on. They fit PERFECTLY and were exactly what I was looking for. The shoes were also very reasonably priced and I more than got what I paid for. White glove service - 5 start experience! They offer run clubs on Tuesdays and Saturdays AND they have a few beers/drinks you can enjoy at their bar. It is impossible to walk in without also wanting to be a part of the something special they are building there. This community is incredible and I am excited to spend more time here! read more

My husband found Charlotte Running Company had his favorite Brooks sneaker in stock. He put them on hold, we drove an hour to go to pick them up. The salesman was very nice and husband is happy with his sneakers. Well stocked store, very clean, everyone extremely friendly. read more

I had an awesome experience. Madi did an amazing job and helped me find a the right fit for me. She took consideration with my ankle injury. She was also easy to talk to. Thank you, Madi. read more

General: I had an amazing experience at this location. The customer service is top tier and I will 110% be coming back to this location for any future needs. The whole staff is kind and very welcoming. I worked specifically with Amy who was incredibly patient with the many questions and concerns I had. I would recommend this business for all your running and honestly general active shoe needs! They are very knowledge and give lots of options. More detailed experience: I came in and was greeted instantly. My only instruction for them was that I was looking to start running. From there, they took me through their whole process which included sizing my feet, going on a treadmill to study my foot strike and what would be best for my feet, trying on multiple shoes, and providing me with info on my local running communities. The thought process behind each shoe was explained clearly. As a newbie to the running community, this was a great introduction. I was able to try on and walk around in each shoe. They also gave me tips on what to look for in each pair. I have to applaud Amy's patience with my indecisiveness and inquiries. She never rushed me or pressured me into making a decision. I really had a great experience!! read more

Yesterday, I went shopping and purchased ASICS and Saucony running shoes. His name Will Martin and he helped me find what I was looking for and helped me find the right price. As a Customer I really appreciate great smiles and helpful service. read more

Great store and great owner/staff. Kim couldn't have been more helpful and friendly. They have HOKA shoes and the store is adjacent to the Riverwalk where you can enjoy your new shoes. Highly recommend this store! And HOKA shoes are the most comfortable we have ever had. read more

Really disappointed for several reasons.1. Was not told of return policy. 2. Store attendant measured wife's shoe and told her she needed a larger size. Ever since using those shoes he recommended she has gotten blisters on her feet almost daily. Went to store to explain attendant seemed uninterested in helping. Needless to say we will not be going back.Poor customer service. Seemed more interested in his phone than us. Better get a clue. read more

Two weeks after I came back in and no communication, I wrote my initial review. Only then, someone called me (vs. email as requested) left me a voicemail. I called them back within a day and left a voicemail. Again I asked them to email me or schedule time to call me. With zero communication for four months, they finally email me as I originally requested. They still blame me for everything, take zero responsibility for their awful return policy and poor communication and customer service. They still offer zero compensation and blame me for everything while taking credit for recommending a shoe my podiatrist suggested. While I appreciate small local businesses and they need to recognize to compete you treat people better than this. Then they wonder why people prefer to shop elsewhere. read more

Went by to pick up my new shoes since the store in Dilworth didn't have the color I wanted. Michael was very knowledgeable and advised me on a variety of running topics like race nutrition, post run care, etc. I'm training for my first half and got shin splints due to improper footwear. I definitely recommend getting your shoes here - the staff are all runners and are very knowledgeable about all things running. read more

I've now visited this store 5 times, and I'm constantly amazed at how great their customer service is. I've been buying my running shoes here since they opened; today was visit #5, and I couldn't believe I hadn't reviewed them. Michael helped me today, and just like all the other staff I've encountered, he couldn't have been more patient or more helpful. I'm certainly no marathon runner, and I can be easily intimidated by "running stores," but CRC caters to every level. When I told him I was in the market for new sneakers and wanted to check out the new version of my Adidas Boost and my usual go-to Asics Gel Kayanos, he came out with 4 additional brands just to make sure I had the full scope of options... and he knew what qualities I was looking for just based on the two I mentioned wanting to try. He sat with me while I tried on every single pair and gave me the honest pros and cons on all of them. I walked around the store and ran on the treadmill a number of times, and he even suggested I run outside if that's what I was used to. When I finally decided on the Asics but felt reallllly conflicted about another pair, he said he'd add that other pair to my online profile in case I came back in later and wanted to get them. I've now been to the Northlake and Dilworth locations, and I honestly can't say enough great things about CRC and their customer service. Buying a sneaker can be overwhelming, and for what you're spending, you want to get it right... CRC helps you get it right, but even if you don't, their return policy is pretty darn fantastic, too. read more

Michael was awesome - He was very knowledgeable and spent a great deal of one on one time with me. I appreciated the gait analysis and trying shoes side by side. Love my Brooks! read more

Charlotte Running Company - Great selection of brands like brooks, nike, adidas, asics, mizuno, hoka. - Sporting Goods Near Me - Rock Hill, South Carolina

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I had another GREAT experience at the store. Michael, the assistant manager, was patient, helpful, and well informed. He was very professional and provided exceptional customer service. I will be back! read more