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    Charm City Financial Group

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    4 years ago

    Thank you Taneeka for your patience and taking time out to explai everything fully I appreciate you very much! Definitely would recommend!!

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    Option 1 Legal

    Option 1 Legal

    (4 reviews)

    If you are looking for a debt relief company to help you out, please do not use this one! You will…read morelose money, they will rip you off, no customer service, do the opposite of what they say, and your credit score will be worse than they tell you. This was the worst experience of my life and I have nothing to show for it and I was with them for 4 years. Do not use Option 1 Legal for debt relief, you will regret it as I do! They deserve a zero for a rating. An extremely dissatisfied customer!

    Wow, a company that is suppose to be based on CUSTOMER SERVICE! As I've told numerous agents over…read morethe past 30 days they are a company based on customer service and not a company trying to sell us something, rent us a vehicle or bed and breakfast, or any kind of tangible product in any way. I have always been the kind person who take pride in helping others and the customer service side of the business world. However this company does anything but! I had a situation that required their attention as it was in regards to one of the accounts I had in their program. However, at almost turn for the past 30 days and when this first started 10 months ago I was promised call back after call back. Yet repeatedly no one called me back till about a week ago and I could not answer but all he left was his name no number or department he was with or email address to contact him. Thus that went no where. At this point in time I am completely fed up with them as the company as a whole continues to show they do not actually care about us as clients. I was even promised a call back from this supposed client experience team I have read about in past reviews. I have done multiple jobs in a call center from front line customer service and sales to escalated customer service (Otherwise known as their Escalations Team or Upper Management). Yet again multiple agents on that team promised to call me back and still have not. If you like you credit and actually want to repair it DO NOT sign a contract with this company for they are a scam. They should be SHUT DOWN ASAP.

    Charm City Financial Group - debtrelief - Updated September 2026

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