Signed up and paid for 6 laser hair removal sessions. The first three were by one person and the…read morenext 2 were by the owner who, I am told is not qualified!!! Didn't turn up for the 6th session despite having already paid for it.

Spent a day chasing to be told they decline my business, I called around 10.30am to book my…read morepregnant wife a float session and also a pregnancy massage, I was told I needed to speak to Dave the manager if I wanted this. Can I call in 1 hour, called spoke to Dave, who thought about it and said I will have a think and get back to you. I then phoned the NHS helpline and midwife, both said it was fine to use a flotation tank and it was recommended. I called back and told this to the manager, I was told he was busy and would call me back in a few hours. No call all day, I eventually called them at 6.30pm to be told they did not want this type of business as it was a risk to them. Needless to say I am appalled and my wife is very upset as she has been uncomfortable and was looking forward to this. I have now wasted a whole day as the manager was too busy to reply to me and he eventually turned me away anyway. Poor ethics.

What a gem of a place to have in West Wickham. Time was taken to ensure I was suitable for the…read moretreatment. Claire and Natalie are really honest and care about what they do. The results have been life changing for me and I would highly recommend having laser hair removal here. The treatment room is lovely and clean (and bigger than most) it's tucked just off the high street. Free parking close by too!

From the owner: Our highly skilled staff specialise in Laser Hair Removal in Bromley for all skin types…read more Our gold standard Alexandrite and ND:YAG technology allows bespoke treatment for white, olive, asian and black skin to ensure the very best results. Treatments are carried out in our tranquil treatment room by a friendly, professional practitioner. We pride ourselves on our enviable reputation for excellent customer care and make your needs a priority.

Shockingly Unprofessional - A Lesson for My Vajayjay…read more Booking an appointment here was an unnecessarily stressful exercise in patience. I've bought multiple vouchers since July 2024, and previous experiences had to be refunded because I couldn't get an appointment. Somehow I convinced myself I might have been harsh, so I went back for more. My ego piped up: "They've got great reviews, it must be good." Being 52 has its perks -- one being the ability to spot red flags miles away. Each attempt to book was met with delays, outdated forms I couldn't submit electronically, and visits to a closed clinic. I don't have the patience of a saint; I'd usually chuck it in the fuck-it bucket and move on. But with the alleged "genuine" reviews and endless awards they boast about, it beggars belief that the basics of customer care and communication are missing entirely. I've been going to aesthetics clinics for over 15 years -- threads, fillers, semi-permanent makeup, HIFU, tox, Profhilo, boosters, PRP, fibroblast... you name it. I know what's reasonable, I'm a tweakment curious kinda gal .The way the owner spoke down to me wrapped in jargon and self-importance, felt almost narcissistic as though knowledge only counts if she has it. Except the absurdity peaked when I was asked to complete a Fitzpatrick skin type form (for sun sensitivity) for vaginal HIFU a treatment for mucosal tissue. A standard medical history form is fine, but Fitzpatrick? Completely irrelevant. Yet the clinic insisted it was legally required. When I flagged unprofessionalism, the owner sent a long, defensive lecture about rules, awards, and reviews instead of taking responsibility. Customer care was entirely missing just justification and self-promotion. For a business that claims endless awards, it's encouraging for other clinics to know that exceptional service, humility, and client care aren't prerequisites for recognition. Imagine what they could achieve if humility matched their confidence. I got my voucher refunded, but honestly -- why is an award-winning clinic offering endless heavily discounted vouchers? Curiosity killed the cat, thankfully not my vajayjay. Moral of the story: the universe has a wicked sense of humour. My vajayjay is fine, my intuition is sharper, and perhaps I'm already blessed enough. There are so many excellent clinics out there -- don't judge a book by its cover go where you will be appreciated . Good luck

I had a very similar experience with this clinic and felt extremely let down. There is no real…read moreperson to speak to at any point -- everything is handled through email, and the replies are generic, slow, and not actually helpful. It's impossible to get proper guidance or support when you need it. I also noticed that many of the positive reviews seem to come from students who trained there or from people connected to them, rather than from genuine clients who have paid for treatments. This is misleading and gives a false impression of the clinic's professionalism and service quality. My overall experience was poor, mainly due to the lack of communication and transparency. I would advise others to be cautious and look into this carefully before booking anything.

I was recommended by a friend and I have to say I haven't been disappointed - the therapists are…read moreexcellent and professional. I have had hot waxing and a massage (twice) and both were very well done and almost as pain-free as my W1 waxing which was almost double the price. Well run, fairly priced and consistent high standards of treatment.

From the owner: Dermalogica Environ facials Hot waxing Hollywood Brazilian Caci 3D lipo massage st tropez spray…read moretan mesotherapy botox fillers anti aging treatments travel clinic pharmacy

Nice and friendly welcome, and a great place to relax while receiving and good…read more Massage, I would recommend a visit.

From the owner: Lirio Therapy providing massage and beauty treatments, swedish massage, deep tissue massage, sports…read moremassage, back massage, massage chair, corporate events, waxing, microdermabrasion, microcurrent, galvanic, paramefical camouflage, slim pads, facial, laser lipo, body wrap. foot detox, pamper party, spa treatments, limphatic drainage, inch loss treatment for ladies and gentleman.