FIRST this bank is terrible Someone takes money from your account and your liable I never use cash app Almost 300 dollars, they credit me now they want too take back unacceptable, I was at work and someone hacked into my account and they want proof it wasn't me, ridiculous u will bank somewhere else. read more

You can bank anywhere, so why not here. Banks are huge competition these days, most offering the same thing. Here's what made our experience great at this location. I was helping my mother open a checking and savings account. At her age (71) and being retired, she needs a little hand holding through new things like this. We came into Chase because we got a $300 coupon in the mail for opening a new account. She really doesn't have much money, so an extra $300 goes a long way for her. Our banker / specialist at Chase was Laura Homan. Admittedly my mom can be hard to deal with. She would talk at you for hours if you let her, and bankers these days are very busy and typically have lines of people waiting. Laura was very patient with Mom, and went slowly through everything so she would understand. I've seen bankers that want to try and sell you everything possible. While Laura did a good job representing Chase and different options available, she never got pushy with anything. We walked out with a new account, some checks, and a couple hundred extra dollars. Laura made it a great experience not only for my mom but me as well. Thanks Laura! read more

Chase Bank - Banks & Credit Unions Near Me - Arlington Heights, Illinois

This is the most F*** up system of banking. My son got his money stolen in Florida while on vacation. I went into the bank to deposit cash in my sons account and was told that unless my name is on the account I can't deposit money in his account so he can have it right away. So what do I do. I was told by customer service that I need to use Zillow or Western Union! What kind of shit is that! So I don't have an account I have cash so I get penalized for that. But if I owe them money they will take the cash but not for my son. Why Should I have to pay a fee to Western Union or Zillow when this is a need? If it were their kids they would do it, but a senior trying to help his son screw them! I hope all these banks collapse again so they can go crying to Congress for relief. read more

I am a chase private client. I went in to adjust my account. I dealt with the most rude, inexperienced, unknowledable agent ever. I will never go to that branch again. She was so rude. I'm not sure of her name but she was of Indian decent. She was so negative. Then I asked about closing my accounts and she didn't even know how to do that. I did not get her name but I will go back to get her name. Don't go to this branch. Horrible. read more

This is the closest Chase Bank to where I live so I come here often. The wifey and I came here on a Saturday to get our finances straight and we were set up to talk with Caroline. Caroline was very helpful and genuinely happy to help us sort out the things we needed taking care of. She was personable and was open to let us call her or come back and see her whenever we needed. Caroline is a big football fan so if that is something you're interested in I would request her. We have called her a couple of times since we first met and she has been a tremendous amount of help. read more

Chase Bank - Banks & Credit Unions Near Me - Arlington Heights, Illinois

Mixed review of the place. I have been a customer since the 70's of all the predecessor banks that got gobbled up in the chain of bank acquisitions that took place in the 70's, 80's, 90's and 2000's. So I eventually ended up with Chase. This was the closest location to where I lived and got to know them well over the years. Overall, the service and experience was good. Generally personnel were friendly, helpful and efficient. I never had crazy long wait times. There were some negatives which caused knocking off a couple stars: 1. I got into it with a previous branch manager over a small service charge. She was obstinate. So was I. Despite all the money I keep in their bank. I complained to corporate and they reversed it. A couple months later she was gone. She dressed like the cleaning staff, not professional at all. The ones who followed seemed ok. 2. Their safe deposit boxes are in the basement and when descending down to use the restroom, there were clear signs that the basement had flooded. That would have flooded out the lower levels of those boxes. I didn't ask myself, but anybody considering one should be sure to ask. 3. They do not shovel the public sidewalk in front of their building. Mountains of snow accumulate in the winter, making pedestrian passage impossible. I have seen people having to walk in busy Golf Avenue. I complained about it once to corporate and it got shoveled that time, but never after. Just being bad neighbors. So, overall if I was looking for a new bank I see no reason not to go with them. There's a Bank of America down the road at Algonquin and a TCF branch within the Jewel if you are looking to compare. read more

I've had beyond horrible experiences with some of the tellers at this location so I now stick to the drive thru if I need to go to this Chase. If you have transactions or need face to face time, I recommend any other location aside from this one. If you just need to hop through the drive thru ATM, this is a convenient, easy to roll right through location! read more

I tried to open a safety deposit bank account here, first person in the branch to wait for a banker, only to be told 30 mins later that others had prior appointments and I should expect to wait much longer. A lady by the name of Caroline (who I barely understood) seemed to be running around disorganized as though she was panicked with the amount of people waiting and not enough employees to help. What a joke! How do you run a bank with not enough employees?! The most unorganized branch I have ever seen in my 15+ years of banking with Chase. Incompetent staff. read more

Updated review 4/7/2016 Seems customer service is better closer to closing. Went in at 130 to open high school checking with my daughter. 3 minute wait and Andrew was a great help getting account open, up, and running in about 25 minutes. read more

I don't know why so many people hate Chase so much. I travel a lot so I love that there are Chase locations all over. An ATM just isn't the same as having a bank branch available. Chase has always been good to me. They may not be as friendly as a local bank that knows my name, but I like to feel anonymous anyway. This branch is close to where I stay when I'm in IL - just depends where I am whether or not I use this one or the one on Golf in Rolling Meadows. They've both been equally fine for me. read more

Open new account to try their business, they lost my card or dentro wrong address , I call several times and no one call me back . Since I work 9-5 I can't visit the branch I call the the customer service number and wanted my PIN number which I don't have yet since they haven't sent my card, they charge $12 monthly if. Oh don't deposit but I. Ant deposit since I don have a card . I call the branch and I never got a phone call back read more

This is a horrible location and I will NEVER go back!!!!!!!!! I've have been to this location multiple times and every single time the staff was extremely rude to me!!!! The wait there is always crazy and when you finally get help the employees are rude? Yeah not ok! Customers are waiting for over 10 minutes but there are 3 employees standing around talking to each other..... Again not ok! I wish I could rate them no stars! The other locations are worth the drive to be treated properly! Horrible experience! read more

They got rid of the drive ups. The wait in the lobby if ridiculous every time I'm here. Only Chase in the area or I'd go somewhere else

I walked in about 30 minutes before closing time. The tellers were LITERALLY standing around telling jokes. It took them 2 minutes to notice my presence. The kid that came over was not professional at ALL and treated me like an imbecile for requesting his help to deposit a check. He directed me to the ATM. I didn't want to use the ATM. I walked into the damn branch for a reason. read more

I almost feel a bit claustrophobic by Chase Bank, they are absolutely everywhere! I even can have them on my iphone. But I can not complain because when in need they may save my day. I barely notice this Chase which continues to puzzle me because I must be that lost in space if I miss a big blue building. read more

Beware! Basic competence is an issue at this bank. I've been a customer for many years and have been subject to many an error made by bank staff, but recently things have taken a turn for the worse and as soon as I'm able, I'll close my accounts here. For example: When I asked for the balance on my account, a teller mistakenly gave me my mother's account info. (our last names are the similar but not the same). This was a major breech of privacy. I wonder to whom they are giving out my private financial information? I went to the bank to give them a copy of my mother's death certificate and to ask them to close her credit card account. The banker took the information and assured me the credit card account would be closed, and then summoned over an investments banker who questioned me closely about the value of my mother's estate as they wanted to sell me their investment services. Not only was this inappropriate, but weeks later I went to the bank to conduct some business, and they had no record of my mother's death certificate and had not closed out her credit card account. I was required to resubmit the paperwork. Where did this paperwork go? The young banker shrugged off my concern about this turn of events and simply said he would handle getting my mother's account closed. I received an email saying my checking account was overdrawn but when I looked at the balance on my account, I saw that it was not overdrawn. When I called the customer service number to question why I received the email, I was put on hold and passed around to several people, one of whom asked me for the decedent's social security number. When I told her I was still alive, she seemed confused and ultimately said she didn't know why I received this email. Days later, I found out that a deposit check was not credited to my account for over 10 days and this caused some checks to bounce. To this day, there is no record of these checks having gone through my account. The only way I know that they were returned is that I received letters from the vendors. I guess I should be glad I wasn't charged a bank bounce fee, but why was their no timely notification or record of return in my on-line account? When I talked to a bank representative over the phone about the problem, it was sloughed off as no big deal and not worth investigating (at least I think it's what the rep said, his accent was so thick I couldn't really understand him and after asking him to repeat several times, I gave up. I get the feeling the call center is outsourced to somewhere in Asia). So far, this has caused me over $50 in vendor fees for the checks bouncing. The tellers are all very friendly and treat you like they have known you all their life and that you are their bestie, but can provide very few actual services. Found out today that I would have to wait in queue to see a banker to get a print out of my latest statement or to request a new debit card. These are basic services which should be provided at the teller window, IMO. Many banks have a copy machine on the premises and for a dime or a quarter one can make a copy of document in the lobby. There was a women who was just standing about (while customers were sitting around waiting to talk to a banker) and I asked her if the bank had a copy machine. She said that the bank did have a copy machine. I asked her to point it out to me and she said (with what I thought was a mild rebuke) that clients are not allowed to use the copy machine. Did she think that I was taking a survey and needed to know if the bank had a copy machine to include in my data? I was more rankled by the woman's dumb response than the fact that the bank doesn't have a copy machine for customers. Last quarter I got a call from someone at the bank who spoke to me so casually, I thought that she was a friend who I just wasn't able to place at first - turns out she was just calling to see if she could help me with anything at Chase. This was a "courtesy call." The tone of the call was weird, as if she had known me for years and was just checking in to see how I was doing. I wish the bank spent more time on getting it right instead of pretending to be the customer's best friend. So, hating this bank a lot! Don't go there if you don't want a big dose of incompetence! read more