Everyone is very helpful and friendly at this bank! Wes went out of his way to make sure that I…read morewas taken care of. Thanks.

I have called the branch number several times (925-2500) and it just rings. It is impossible to…read moreget through to anyone. Unprofessional and poor customer service.

I've been a customer for 10 years now. I've also been a bank Customer Service Manager. For years,…read morethe staff was the same, they cared about their customers, until a week ago. I called to have a few returned that was not correctly charged to me. The guy told me "no problem" - a week later, still not corrected. So I call again, I'm put on a "3 min" hold only yo speak to the same person who asks me what my issue is. So I repeat myself only for him to "check with the guy to see if he remembers this" - another hold to then get a different person who asks me to repeat my issue again. I lose service and I get no call back. So I call back and ask what I need to do to close my account- rather than ask why or how they can fix this - I get "well, it's your choice if you want to close it" - customer service does not exist anymore. I have loved doing business with them for so long and to build that history, that relationship right before I deposit a large amount of money & look at a refinance of my auto loan with them, they do this. Zero care.

Words can not describe the warmth and affection I feel for the staff at the Aspen branch ANB. Their…read morefriendliness and professionalism is reassuring and appreciated. I look forward to every trip I take to the bank. 10 out of 10 would recommend.

I transferred all of my funds and accounts over to this bank a couple of years ago. I was using…read morecommunity Bank of Colorado, but the service had gotten so bad that I walked away. Timberline Bank has been phenomenal since day one. Reasonable rates. Excellent service. Only complaint is they are not open on Saturday mornings. I work on Monday through Friday job. But overall just easy to deal with.

My organization transferred from WF to Timberline Bank and it has been such a fantastic transition…read more The entire team at Timberline Bank is personable and genuine cares about our business. They know me by name and are happy to help over the phone or via email. The personalized experience has been such a game changer and we are so grateful to work with them!

I had my accounts here for over 25 years. Service got so bad that I closed all of the accounts and…read moretook my business elsewhere. I lost my bank card and asked for a replacement. I was told a new one would be ordered. After three weeks I had heard nothing. When I checked I was told it had never been ordered. Typical of the service from this branch.

Such an amazing group of bankers at the Aspen branch. Starting from the bank manager Sara who made…read moreme feel at home, to all the tellers whom I got the pleasure of meeting. My checking and savings account were set up super fast, and I was actually out of the door sooner than expecting. Top rated customer service and very friendly staff, answering all my questions regarding interest rates etc. I have already had some co-workers join and they also feel this the best bank ever! I highly recommend changing ur accounts to Community Banks of Colorado. Stop and sit by the fireplace and have any one of their professional and courteous staff assist you. I will never go back to Wells Fargo!!