I went to the chase bank on Robert C Byrd Drive in Beckley WVA. I tried to get help with my account. The customer Representative (Ms Wheeler) told me that she was going to lunch and Mr DelaRosa would help me. She left. Then he came out and told me he had appointments and I needed to come back in a hour and she would help me. I went back in 1 1/2 hours and she still was not back. So I left. Worst customer service I have ever experienced at a bank. read more

They short changed my ckecking account and refused to correct myaccount? They really suck and tired of getting people that can't speak English . read more

Since installing the kiosks the number of tellers has decreased and the lines are longer. Last time I was there around 8 people were waiting in line. Several of the other employees were standing around looking at the line with no care. One woman in a far office leaned forward in her chair to check the amount of people in line, leaned back and then resumed eating her potato chips. April and Wendy (tellers) always do a great job and recognize me. The other people that work there really need to work on their customer service skills and recognize when a teller needs some additional help so the customers won't be waiting in line for 2 minutes. read more

First of all there are 2 buildings, quite confusing. The first building is drive through only, there appears to be a walk up window however the door is locked. Walked to the building across the street where there is 1 teller. A woman in front of us had clearly been waiting for a long time because she gave up & left. The gentleman in front of her was depositing several envelopes full of cash all while the teller was opening them slower than a sloth. As the line began to grow we became more impatient & we decided to leave. We walked up to the drive through teller again back across the street & asked her to help us. She explained we needed to go back across the street to the other building, I explained to her we had already wasted 15+ min standing in line over there, all we needed to do was cash a few small checks! Chase is my bank & I have 3 accounts and a mortgage with them. I have never had such poor customer service! The woman helped us by cashing our checks after some push back & hesitation, she also made it very clear we were walking up in the drive through section. By the way, we couldn't drive through because we have a large truck & trailer & cannot pull it through the drive through due to height restrictions. read more