I never write reviews, but when I saw the one-star rating I had to see what was going on as I know…read moreCity National Bank well and find them to have exemplary customer service that extends from the entry-level employees to the CEO. They are a fairly large institution that still feels like a small community bank, a rarity these days. It's a shame that two isolated reviews gives them a one-star rating. Hopefully this one helps.

Rude Staff. Treat you like a lower class citizen. Too long to get replacement for debit cards. I…read moreconnected PayPal & Daves and now they have locked my money . Drilling me why, why. Ya know what ? Its my money. I cam't even get groceries & I am 66 & don't drive Have no one to help me. Said i refuse to answer questions. Ig i say yes i connected these paypal for selling things then move money to Bsnk & Daves to Have a digital debit card because it takes 7-10 business days for city to rrplace yours. Also if you report fraud charges they don't refuse it , they charge it cancel hour card and you pay it anyway! This is the worst bank i have EVER dealt with. judt lock me out with no money. When i was scammed i paid 8k in bank fees. They said because it was a third world country they could do nothing So i lost that money plus paid 8k in bank fees.

I have used this bank for years and have loved the service every time. Checking and savings are…read moreeasy. I've taken a couple small personal loans as I build my (young) credit and it's been a breeze every time. Easy locations (both Charleston and St. Albans) and great customer service. My first big transaction with them was a secured loan to purchase my car. I wanted to build some credit history so we set up a loan that used my savings as collateral. Determined an APR, set up the loan, set up auto-pay, got the certified check, and I was out the door. The online banking makes it easy to watch and easy to move funds around between your accounts. I would like some improvement in terms of utility bill payments and mobile apps but that's all extra. Their systems don't seem to be compatible with Mint or Credit Karma. The only negative experience was when I went back a few years ago to open a small personal loan. The loan officer was different from last time. She looked my credit up, which included an agency called ChexSystems. She saw a red flag on the ChexSystems report, and there was an immediate attitude change as she printed it off and shooed me out the door. No explanation, no discussion, like I was a bankruptcy waiting to happen. Well apparently City National had a typo resulting in my SSN on someone else's overdrawn and abandoned checking account. I fixed it, came back and met with the OTHER loan officer, and everything was easy and simple like the time before. I absolutely understand not wanting to open an account when I was flagged in the system... but the way that particular loan officer handled it was very unprofessional. I don't remember the name but would strongly suggest that anyone who runs into that as well, not be deterred because Star really is a fantastic bank. I plan to consider them for my first mortgage and fully expect a positive experience.

They were on an auto loan. My statements showed substantially more interest being paid than made…read moresense. They'd entered the wrong year on the payment system. To their credit, they fixed it.

I have been a member since 1983. This institution has…read moregrown, but not too much. They still treat their members well.

Extremely poor customer service using the toll free phone number. I had to make 2 calls as the…read moreperson I spoke with first did not take care of my request. The second person I spoke with did take care of my request but was rude and unprofessional. Did not disclose charges associated with my request.

Great customer service! Employees are very courteous and friendly. Parking is tricky and they don't…read morehave a drive through window.

I arrived during operating hours. Bank was practically empty as far as customers were concerned. I…read moreintended to setup a business account but was told "I think she's busy." You guessed it: I didn't setup a business account.

Why doesn't BB&T Bank defer late fees and interest during the Coronavirus Pandemic? I tried to…read morecontact my local branch to see if this was an option available to me and I was given the run around. Was on hold for over an hour to speak with someone about this. Why don't they address this on their website.