was speaking to customer service today regarding my mortage payment. i was on the phone with them…read morefor more than two and a half hours trying to set up autopay for my new payment rate. i have had autopay since the beginning of my loan. now all of a sudden it does not recognize my bank (chase) won't let me delete and re-enter tells me that account already exists however cannot verify that account. i finally had to delete my entire autopay. do a one time pay for this month and come back tomrrow to set up an new autopay. this to me is so crazy, i only wanted to increase my original autopay. i was not real impressed with lady helping me! i have always paid $800 a month per my autopay setup years and years ago. and to think i am still not done have to come back tomorrow cuz computer has to load in changes from today. is this anyway to run a business. i definitley would not recommend fifth third evento my enemy. when i called customer service i had to wait around a half hour before someone answered, was told they can not do anything with mortage issues, transferred me to someone else (put back into que) and had to wait another 45 minutes for assistance. this person was unable to answer mortage questions once again i was put back into the que for another half hour wait. finally, i got someone who could help, but not alot! this sure can't be how banking is supposed to be! shame on you! linda allen

Impeccable service. Patrons walk through an initial door and are then buzzed in and out upon entry…read moreand exit. Opened an joint account with my spouse. We had no issues setting it up at separate times as we are relocating to Cleveland separately. A couple weeks later we needed a cashier check. There was a $4 fee. Every time we have walked in, there have been no lines or minimal lines. It also quiet.

Just needed to stop at a bank because I needed change for $3.00. I don't have an account there but…read morelike I stated, i only needed change like I needed 2 months ago since stores can't give you change unless you buy something. To my surprise I was informed that since I don't have an account there I had to show an I.D. and a credit card! I don't have any major credit cards so I had to show my social security card. All just to get change for $3.00.

the worst bank ever! the most useless, incompetent customer…read moreservice! i paid off my car loan in june and did not receive my lien release until august. they sent my car title to the wrong address! i called customer service at least 8-9 times over 2+ months; the worst service ever! i do not recommend this bank to my enemy! i wish i could give minus 100 stars! i hope to see the day this bank gets shut down so no more people go through what i went through!

I have always had great experiences at this PNC location. It is east to make appointments with them…read moreonline, they have friendly and patient staff and are located in University Circle. They are in a busy location but have a parking lot, so it's easy in-and-out.

Very pleased with the attention we were given by this location and especially Ben. Have a daughter…read morein college out in Cleveland and I know she is in good hands with her banking thanks to him. This is a age of big banks and customers becoming numbers not humans. However Ben and PNC still realize that banking is a people business. Great Job PNC on Stokes and great job BEN

I have been banking with PNC since I was a pre-teen when my parents helped me open my first bank…read moreaccount about 35+ years ago at the former National City Bank branch (now PNC) in University Heights. Fast-forward to 2008, I even worked for NCB as a Licensed Investment Banker for a short time right before they changed their name to PNC. Going to the bank for the routine transactions is usually a pretty mundane task for anyone, but I want to give a shoutout to 2 special people at the University Heights branch. In mid-December 2024, I came in to obtain a cashier's check as payment for a vehicle that I was purchasing from a dealership out of state. Donna helped me with this transaction and even kindly suggested to upgrade my account so that I could avoid having to pay a fee for the cashier's check (it's complimentary for certain account types). I was very grateful for this. I obtained the check and headed right to the post office to mail it priority. It was supposed to take 3 days. But 2 weeks later, the dealership still has not received the check and the tracking number doesn't show any movement. This was causing me a good deal of stress as I was worried that the dealership would release my vehicle to another buyer since they haven't received my payment in a timely manner. So... I called the bank almost in a panic, but Donna was off that day. I spoke with Jason and I explained my predicament to him - that I needed to cancel the check and have it reissued immediately. Even though Jason was unfamiliar with canceling a cashier's check as he hadn't done it before, he invited me to come in and pledged to figure it out and get it done. While I was there, he figured out who to call and talked to whoever he needed to in order to get the process started. We figured out that it will take one business day for the cancellation to become official. He got it done! He had me sign an affidavit and asked me to return after one business day to request a reissue. Jason also advised me that he would be off when I returned, but that Donna would be back in. He notified Donna of everything that he did and what else we needed to do so that the transition would be seamless when I came back in for the reissue. On the next business day, Donna asked me to come in at noon. She was able to confirm that the prior check had been cancelled and proceeded to redeposit the funds back into my account. Instead of reissuing a new check, we ended up transferring the funds by wire directly to the dealership's bank. This alleviated the necessity of mailing another check and the possibility of additional delays by the unreliable USPS. Donna was very instrumental in getting this transaction done quickly and the dealership confirmed their receipt of the funds within a couple of hours. Hallelujah!!! The care and detailed attention that both Donna and Jason demonstrated during this entire process for me is truly exceptional! They helped to relieve a lot of anxiety for me and I truly appreciate their professionalism and customer focus!! I wish that all people in service-oriented roles are as caring. Thank you, Donna and Jason!

No tellers!!!! only one virtual assistant machine Ive been waiting to use the machine for 15…read moreminutes now!!

I've only used the ATM here, and has always been working and full of money…read more My daughter has been inside, and she had no concerns with the tellers.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

If I could leave zero stars I would. We went in to simply add a signer to an account, Lateesha did…read morenot know what she was doing, kept going back and forth to manager and ultimately wasted an hour of our time. We asked what was going to be needed at the beginning of the appointment and she didn't say I would need to fill out tax form which I've never had to do with other banks. When I said I wasn't going to do that she raised her voice and said she just didn't care and I could leave making me very upset. This is the second location for 5/3rd where employees were incompetent. We will be removing all of our funds from their bank. No wonder they already have such low reviews. Huntington or Chase are much better options. Trust me, take your biz to more competent folks.

This is the best bank I've ever had. The employees are always so nice. There is plenty of parking…read moreand you never have to wait long in line, if there is a line.

Serious trust breach Mayfield Richmond branch. Transaction #00482. Made a very large deposit…read moreyesterday - I told the teller I wanted it deposited into my MONEY MARKET account. Later that evening I checked my balance on line and it was not showing like it normally does. At least I had my little paper receipt. Next morning the deposit was showing - in my CHECKING account, leaving that amount exposed and at risk! The bank itself advised me to open the money market account to protect large deposits and balances. I then transferred it to the proper account. Also, I should have been advised it would not be visible until the next morning. This is a serious error due to lack of attention to detail and reflects poorly on management. Can PNC be trusted with your money?

The wait times are crazy in this branch, if you have a PNC account I would go to another location.read more

This bank could be better. I had a lot of problems only in two weeks. I paid a bill and it came out…read moreof the wrong account, the savings which had no money. They charged me $36.00 and sent the payment back then and there. No chance to pay it on my own and at all, which I could have just transferred some money. They have no 24 hour grace. You get charged overdraft fees as soon as it hits. The bank manager calls me in the middle of traffic the only reason why I answered is because I thought it was my daughter's school, similar number. I tell her I'm driving, she proceeds to talk anyway. Mind you I was on my way to visit my brother in the hospital. She tells me that she's calling so I can pay the bill that they sent back. It reminded me of a collection agency. I have never in my life had a bank call about an overdraft. I was kind of upset, the charge, it was a mistake and she was calling me and insisting I talk while I'm coming up cedar hill. That busy hill. Window is down can't hear her at all. So I was talking loud. She thought I was yelling at her and then said "I don't think this is going well, we're not communicating well." I told her, I'm in traffic I can't hear you. She still keeps talking. Needless to say I closed this account a month later after all of my business was done. No thanks. Went to a real bank. No 24 hour grace, $36.00 returned payment fee, and $36.00 overdraft fee in a matter of minutes. Didn't even have a chance to pay it.