Chase Bank as a whole is useless. They verify your account with your debit PIN number. I have NEVER had a bank do this. They suspended my account because I had a check signed over to me and deposited it. The "fraud" department was rude, and kept trying to verify the person that signed the check to me but attempting to find a phone number for him. Not everyone has their cell phone registered in their name. They wouldn't let me and the other person go to the bank with his and my IDs to verify identity. A cell phone number IS NOT LEGAL IDENTIFICATION!!! This bank is an absolute joke. I would never waste my time with them again. I will be closing my account as soon as I can. Maybe if you had people actually in the US handling our accounts from your joke of a fraud department, we wouldn't have these issues. Finally got the ignorant lady to stop interrupting me every 3 seconds and call the employer that wrote the check, that also banks with this crappy place to verify that this was legit. Literally on the phone with them for 45 minutes to do this. I have a lot more to say and not so pleasantly so I will leave it at this. Learn how to bank Chase and stop using overseas trash for customer service, if you can even call it that. read more

Very friendly neighborhood bank. Always helpful and friendly. They have met our requirements and questions with a smile.

I've been here 17 years and recently closed my account with joy. The bank teller could care less letting me know she's only been employed there 3 years. She's definitely part of the problem. Angelina i believe was her name. Statewide this bank has horrible ratings. You get better service at any DMV. I highly recommend avoiding this bank anywhere in Colorado. No ATM for over 3 months now. When you call to ask any questions you get transferred to the middle east. They charge you to have an account now. The lines are ALWAYS LONG AND . They give you a hard time with withdrawals over 5k. It was easier to close my account than it was to get help or withdrawals. DO NOT BANK HERE!! THEY ARE OBVIOUSLY ON THEIR LAST LEG!! read more

I scheduled an appointment for 1 pm so I could have the time to do everything I needed in the day. I showed up 20 minutes early to open my account just in case an issue rose when opening my account. Initially we were sent to the tellers who were extremely nice and notified the banker or whatever they're called. The banker instead chose to go into the lobby and help another couple which was fine since we still had time and she told them "I have an appointment at one but i'll see what I can do". All this was fine the issue arose when it was 12:57 and she had been told we were there and she said "i hope they don't show up". Ok no issue you still have time a bit rude but understandable, 1:10 and the tellers have offered us water and apologized for her. They told the banker yet again we were waiting and she said "well they have to wait". At this point we got up and left, Why do I have to schedule an appointment if they clearly don't care for my time? read more

Apparently at Chase no one but the account holder can deposit to your account or pay a mortgage bill. Apparently due to their unlawful actions exposed in a trial a year or so back. Tried to get insurance check endorsed and they refused, citing a need to "inspect". F*** you, I got it taken of by reissue from my insurance co. Even they said that was wrong of Chase. Horrible bank, horrible branch. Much happier elsewhere. read more

I have never, ever called a business and NOT have them answer the phone on a consistent basis. Except with Chase Bank in Fountain. They don't answer their phone. Like ever. The message asks you to call back later. Then they don't answer when you call back later, and you get the message again. Ridiculous. read more

Most of the aspect people get mad at here are company policy nothing to do with the people working there. I always get what I need, everyone is nice and gives you phone calls to help you remember your appointments. I am glad to be a chase member because of branches like this one and hope the staffing stays the same. read more

This bank will close your account without helping their customers. Large deposit in my account and was told the person whom deposited the money was to contact chase. Im explained im intended party for the money. They still closed my accounts, ended relationship with me and still had my money i need to live on. Don't go to chase they will bully you and give you the run around and keep your hard earned money. This bank sucks and i wish i could take them to court. Maybe I'll contact the corporate office. read more

I feel like I've been discriminated against based off my appearance. According to Chase policy Chase will cash Chase checks issued to non members. I was looked up and down upon entering and the teller refused to help me. read more