This has zero to do with this branch office but has to do with Wells Fargo as an organization…read more Customer service is horrible, if you have a problem, I have found their executive office totally unwilling to help. I would not recommend doing business with them except perhaps very simple things like checking.

Came in here for an issue related to my dad's account. Everyone was very friendly, I was greeted…read morequickly, and told how long I had to wait. Customer service was great and I kinda wish this was my bank now.

I called to ask about a service they may provide and spoke with a very professional and…read moreknowledgeable banker. I was positively impressed. I also had my phone call returned almost immediately and the banker had made note of my voicemail questions and had answers to all of them. She was patient and helped me. Lately, I have made similar calls to other banks and I did not have the kind of helpful and positive experience I had here so I commend this person and this bank for hiring and maintaining good staff with high standards of quality and professionalism, thank you. I wish all businesses (and people) today would uphold the same.

Probably the worst bank of all lifetime. Terrible and slow customer service. They either are…read moreignorant or deliberately delays the loan process. I have dealt with multiple processors to help me with the loans and they are quite incompetent. It feels as the bank chooses them on purpose or as a cheap labor. Avoid by all means

Fast drive through. Love drive through makes it easy to make a quick deposit…read more Totally recommend this location

I recently opened a joint checking account here because of a pretty sweet deal through my employer,…read morewhich is a corporate client of the bank. Everything is fine with the account and the actual banking services, but I've noticed two points worth sharing: On the good side, service is absolutely fantastic at this bank. Every single person with whom I have dealt basically falls all over themselves to assist me, and it doesn't even seem faked. Apparently they either hire or train (or both) for great customer service. This is a major asset when a customer is doing something new and may need some hand-holding. On the bad side, the ATMs are like something out of the Dark Ages. I have been spoiled by a decade of using Chase ATMs, I suppose. First, there are far, far fewer 5/3 ATMs than Chase (I can't comment on the availability of other banks'). Secondly, the design and screen interface seem so dim and clunky and just generally not modern and user-friendly, sort of like an old Apple IIe. Thirdly, Fifth Thirds ATMs still require deposit envelopes! How primeval. And of course the first time that I went to this location to make a deposit, they didn't have any envelopes. A few days later I tracked down another 5/3 branch more or less on my commute home (but not really) and stocked up on envelopes. A major pain in the ass just to deposit a single check.

Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

Just an update to my prior review. We've had to go to the branch a couple of times recently, once…read moreto notarize a document and a second time to get a medallion guarantee on a different document. We did not have appointments either time. We simply walked in and asked for a banker. In both cases, we were greeted right away and were seen within five minutes. Not all branches can do medallion guarantees, but this branch can. They have been consistently good in all of our visits.

This is a smallish branch located in the northwest corner of the largish Plaza del Prado strip mall…read morewhich also houses a Jewel, Blufish Sushi, and Einstein Bagels amongst other businesses. It doesn't look like a typical Chase branch and was probably a converted property but they do have drive-thru ATM lanes. The parking lot is tight and congested, and it's not a favorite Chase branch for me to visit.

NOTE: This review is based solely on customer service. I do not have an account here anymore…read morebecause there are very few branches in my area and it was inconvenient. I came here a few days ago to resolve a dispute regarding a refund to a closed bank account. (I bought a LivingSocial deal that couldn't be used and had it refunded, only to have the refund sent to a bank account that didn't exist anymore. After calling all parties involved, it was suggested I go to a branch in person.) One of the bankers took his time to call various departments and resolve the issue with me. He was very patient and supportive, despite the fact that I didn't even have an account there anymore! If every bank had someone like him working there, I think we'd all feel a lot more at ease with our banking experiences. If you go to this bank, be sure to get in touch with the right person! I also had a very nice woman help me out here months ago when I closed my account. It's people like them that made me wish I didn't go elsewhere!

I have to start out by saying, that the only reason I'm giving my review 1 star, is just so I can…read moreget my review in. 2nd, my review applies only to the branch on 1 s. Genesse street, in Waukegan , Il. "IF" I had known , how this place treats it customers, I would had never stepped a foot in there. Even thought all the people that we dealt with were Latin people, with the exception of 2 ladies, ( one of them quit, the other is a cashier ) , they all turned out to be despotic and rude. But that's not the reason why I closed my account in there, they are also crooked , OH, they make it look legal all right. Save yourself a bad time and a lot of money, and pass up this dump.

Plenty of parking and I wanted to use the drive up ATM. One of the lanes (total of 3) was not…read moreworking and another lane the passenger got out and was using the ATM. I also saw another customer walk up to the out of order ATM. This is not how it works, people! The middle lane was just right.

** Kind Customer Service ** ** Super Clean **…read more** Convenient ** This Chase Bank is relatively new so I decided to skip the drive thru and check it out. I was greeted with many hellos and they were actually genuin, lol. Multiple atms at the ready with no wait. I'll be back and definitely add to this review!

My parents were customers of Glenview State Bank for many many years. So when it was taken over by…read moreBusey they stayed as customers. My father passed away last year and dealing with Busey In regards to his several accounts has been nothing short of a nightmare. It took me months to be able to present all the documents they needed for me to be put on his main checking account as trustee. Most recently I needed three medallion signatures on paperwork in regards to my mother who passed away many years ago. She still has a checking account there for whatever reason I do not know. Months prior, I had presented all the necessary paperwork to be added as trustee on her account. Since I know not everyone does medallion signatures, I purposely called a week ahead of time and made an exact time to meet with someone who could provide me with those . The person on the phone seemed rather clueless, but made the appointment and assured me that someone would be there that could do the medallion signatures. When I showed up for my appointment last week, the person at the front desk looked at me funny, and asked me who I spoke to. Obviously, there was no appointment on their books. She then handed me a piece of paper with a extensive list of all the documents that I needed to have brought with me in order to get the medallion signatures. I told her that the person who took my appointment never told me any of this. They also informed me that they charged $30 per medallion signature so my little endeavor would cost me $90 that day. I was very frustrated by the lack of knowing any of this stuff before I arrived so someone took me to their office to explain things further. I told them that I had brought in all the necessary paperwork months ago to get put onto my mother's account, but they told me that I needed all these documents, some of them that I have never even heard of, in order to be able to get medallion signatures. No exceptions. They also informed me that they need to turn all the paperwork over to their back offices and so even if I did bring all the proper paperwork that day, they could not give me the signatures that day. Mind you, I live an hour away from this bank. The way they handled this whole situation was cold in my opinion. When I relayed this information to my attorney who's handling my father's estate, she was shocked and said that she has dealt with many financial institutions after clients have passed away and has never heard of such regulations and lack of sympathy for the situation. This week I will be transferring my parents accounts from Busey over to Chase Bank closer to my house, where they willingly help me with my father's accounts there and have given me numerous medallion signatures at no cost for any of them. I will be glad to be done with dealing with Busey Bank.

Freud miscalculated the amount and added it, and a month later…read more They added another Freud amount, and two weeks later, they took the money out of my account again. I visited the bank three times and explained it, but the woman Kathy who is named the manager was unkind, and apparently the bank made a mistake, but there was no apology and she was busy making excuses. This Busey Bank ignores the accounts of customers who have used it for 33 years and arbitrarily ! I felt like they were adjusting , handing someone else's account. I said the last word to the manager. Is this a bank~? To arbitrage and make numbers go by and make them ergo... Never this bank I don't want it to go well this Busey Bank for everyone .***

I have been banking with Village Bank since they opened up quite a few years ago. I have always…read morefound the employees very helpful and friendly. I usually go to the Palwaukee Plaza branch, nice people, convenient parking, and a coin counting machine. I can't ask for anything else. Bill R.