Not even one star.......total minus…read more I telephoned the banker assigned to my account on her direct line and left a voice message on June 12... ...on June 14 ...on June 18 twice...two voice messages ...on June 20...left a message I also called the bank's general phone number; but nobody answered the phone, and I could not leave a voice message because there was no answering machine. ...on June 21, I telephoned the general number for the bank and asked the person, who answered, to ask my banker to telephone me back. My banker did telphone me back after I attempted to reach her from June 12 to June 21 six times, leaving a voice message each time. She was shocked to learn that I had telephoned six times and left six messages because she had not received any of them. My banker told me that her position had changed at Chase bank, as she now was a Chase Private Client banker. She told me she "has six bankers." She has no time. Somebody can check her voice messages for her. She advised me that she had provided me with outstanding service. My banker suggested that I call the Chase 800 number or something...or get somebody's email or something and email for help....or something.... When my banker hung up the phone in my face without saying good-bye, I just sat there in stunned silence. The manager on duty called me to inform me that she had spoken with my banker, who reported that I might be unhappy with our telepone exchange. The manager of the bank was on holiday. The manager did telephone me back after the weekend, since I had left a request for him to contact me. The manager told me that this Chase bank does have six bankers, but only he manages the six bankers at this branch. He told me he would speak to my banker. When I told him, how frustrating it was to telephone the bank, which does not have a live person to answer the phone and does not have an answering machine on to take a message from a Chase client, the manager informed me that he realizes that some clients cannot leave a message to have a Chase banker return a telphone call when they are too busy to answer the phone. I am stunned that I am dealing with Chase Bank, as this type of service cannot be expected in any bank in the world.

I telephoned yesterday on my banker's private line and left a message. NO answer. I called the…read moregeneral line, which is run by a machine with prompts. NO answer. I telephoned today several times. NO answer on either the private banker's phone or the general phone. Finally, on the fifth try, after I tried another choice on the answering machine's menu, a live person answered. He could not take a message for the three first requests to have my banker call me......without pressing me over and over again to have me explain why I am calling and exactly what the issue is. I am not interested in dealing with this banker because of past experience. When I spoke with the manager of this bank several times about the lack of service and why she had not responded to my phone messages at another bank several times, she responded like a true banker, "Everybody needs to speak to their banker!!!" ... throwing roses at herself..... with as much class as a teenage soda clerk, selling popcorn and soda at the local diner. Apparently, the prestigious Chase Morgan Bank feels comfortable running their bank via an answering machine with mysterious prompts that don't connect the client with a banker but require the client to call back multiple times to figure out which prompt to use because the choices are drowning in self-service options and suggestions........but no live banker! I always feel like I am bargaining for bananas and peaches at some colorful market abroad ... without speaking the language, when I am done attempting to reach a live person at Chase Bank. ZERO CUSTOMER SERVICE

This branch is so helpful. The service is 100% personal everyone knows your name and your story…read more The CHEERS of banking. They often go over and beyond and will explain the ins and outs of flagstar.

9 times out of 10 the ATM isn't working or it's out of money. You walk into the branch you're going…read moreto get yelled at and told you need an appointment. It's amazing they're still in business.

I hated this bank worst bank experience of my life the teller was an absolute bitch she wasn't…read morehelpful at all and was extremely rude I had to pay a fee I do not recommend this bank take your money elsewhere.

Terrible experience with Isabella Barone. DO NOT use her as your loan officer. Thankfully I was…read moreable to complete my multiple loans elsewhere, but she is totally incompetent.

I completely agree with the other reviewer of this branch: the customer service here is personal…read moreand outstanding. Definitely a throwback to the days of classy and caring concern for their customers. I had banking issues that I had to address regarding care of my recently ill Mother. Sandra H. stayed after closing time on a Saturday afternoon to make sure everything was handled properly. Her colleague, Andy, was also immediately available and completely helpful when I had follow up concerns. I can't say how much this meant to me. This branch is small and unassuming, but mighty on customer satisfaction. I have never found it too crowded or failed to find parking. The staff is always friendly and patient. I will go out of my way to use this branch when I need to do banking at a FifthThird location.

Went in to retrieve all of my money & move it to another bank because of a racist encounter I had…read moreat a chase bank on Opdyke rd in Auburn hills.. the manager here instructed the teller to give me all of my money from my accounts.. the teller withheld $158.04 .. I guess in an attempt to try to have a check mailed out, which I communicated I didn't want. I went back in today to get the rest & the manager who helped me was not there a different manager told me.. he was on vacation until Wednesday & he doesn't have authorization to give me the rest of my money., so I had to travel down the street to another Chase bank, explain the situation to the manager there.. who called & got the authorization & released the rest of my funds. Smh.. shame on Chase & their racist employees.

The wait time at this location is over 45 minutes. There are 10 able bodied adults working at this…read moreplace and instead of chase training everyone to take care of every customer they would rather have their clients wait. This is why AI is going to get rid of these positions. Too many people and no efficiency or customer service skills.