My fiancée and I opened an account together on Friday and we had a good experience. We were greeted…read moreimmediately and were waited on quickly. It was a fairly simple process and I also learned that this credit union is a shared credit for my credit union that I bank with in Louisiana.

It was very easy to open an account, everyone was very pleasant…read more The best thing when I went shopping for groceries and used their credit card they almost immediately checked to see if it was fraud. I do believe it was a good choice to go with them. I really appreciate them keeping an eye on the account.

Very friendly customer service. However this bank is a little difficult to access in my opinion…read more It faces lake Houston prkwy but has to be accessed from side street. Not much can be done about that. Friendly folks that always remember your name

This is the worst experience I've ever had with a bank/credit union. Unprofessional, incompetent…read moreand non communicative (until I sent an angry email), "Smart" seems to be a misnomer for this credit union. As the power of attorney for my elderly parents (who are both living in a nursing care facility), I'm responsible for closing accounts and consolidating their assets in order to pay for their care. I went to the Kingwood branch of Smart FCU to close accounts under my father's name, and presented them with multiple IDs, notarized POA documents and all the information regarding my parents' situation. My father has Alzheimer's disease and had a stroke a few months ago, rendering him mentally and physically disabled. Even with all this information, Smart FCU's legal department said they needed a doctor's letter stating the diagnosis. This took a lot of extra effort (as I'm doing all of this long distance), but as soon as I received it from the care facility, I immediately sent it to Smart FCU to process the accounts closures. I received a generic response that I would hear back from them within 24 hours. Eight days later, still nothing, so I emailed them again to get some answers. They called me the next day and said that NOW they "can't accept the documents" to close the accounts and that they require a "handwritten letter" from my father. This is literally impossible and ridiculous! Does anyone there even know what having Alzheimer's disease AND a stroke means?! I'm still trying to get this resolved after a month has already passed, and this is causing so much undue stress and difficulties for me and my parents. I would NEVER RECOMMEND USING THIS CREDIT UNION!

From the owner: Smart Financial is a full-service, financial institution that focuses on people, not profits. Our…read morestaff is united in its passion to provide superior service. Our purpose is to give back to the community while helping valuable member-owners like you with your financial needs.

To be fair this rating is not for the branch itself it's NFCU itself…read more My experience was not good at all!!! I spoke with 6 people in customer service none of which could answer my question and the last one was really rude. I don't see how they get so many positive reviews. They couldn't care less about their customers. So much for high hopes they'd be a good place to bank.

This location is terrible!!! One teller, at least an hour+ of wait time for walk-in transactions,…read more40 min drive-thru transaction times...second and last time coming to this location! Avoiding this place is the best and only advice I can give.

Walked into the building with my girl who I got to switch to Chase. She needed to go to the bank, I…read moreasked to use the restroom upon entering and her response was "sorry no but you can walk down to Kroger." Honestly just annoyed because I just used the bathroom at the Conroe location without any issues last week. It's just ironic to me they can handle my money but won't let me simple pee in the bathroom of an establishment I have been banking with for years.

Recently, the 2nd atm at this location has been out of order. Im not talking about out of ordee for…read morea few days. Its been weeks since I usee this branch's atm and lo and behold the same one ia malfunctioning. The first time it was out, I didnt notice that the red arrow above the drive thru area as on, indicating that it was not functioning. The second time, however, the green light was one, but pulling up to the atm, the screen had other writing on. Typical Chase screen wasnt projected, so I had to back up and get in the other lane. I wonder if Chase has ever thought of putting a number on their atm's when their malfunctioning. Thats what they do foe signal lights! In any case, I got my cash once I went to the other lane, but there needs to be a way for Chase to allow customers to report when their atms are not working.

Bank of America has to be the tackiest bank I have ever been with in my entire life , I had a home…read moreloan through them so I was supposed to have a free bank account but within a couple of months they sold my home loan to some off name company in the middle of nowhere and lied to me about the percentage that I would get back on my credit card for purchases , now they've fired all the tellers and took all the drive-through machines the place looks like a vacant lot this is just a mess Bank of America you should either get your stuff together or sell out to somebody else like you did my home loan . I'm completely done with you.

I've been a customer of this bank since 1990 and have never experienced such rudeness and…read moreinsensitivity as July 17. I tried to deposit a check from my resale shop for $246.10 and what the ATM recorded was $6,246.10. I knew this was not right so I went inside to tell them of the problem. The young woman at the front desk told me the error was due to my incorrectly entering the amount of the check which was produced by a computer rather than a handwritten check. All I entered was my PIN but she wasn't interested in that. So although the $6000 error has been eliminated the bank placed a hold on my deposit until July 26. I called BOA on July 17 and after being on hold for 20 minutes and 57 seconds finally spoke with a bank representative who told me the $6000 error was been taken care of and there should not be any further hold on the $246.10 check. She also said she would report this ATM as problematic and needed to be repaired. The hold on my check is still in place until 7/26/2023, at which time I assume the amount will finally be credited to my account. No guarantees, right? I really hate this treatment and hope that steps will be taken to make sure it doesn't happen to other customers.

The staff at this location is always so helpful and friendly when I bring my mom in to take care of…read moreher business.

There is nothing better than great service from great people, that do not have any preconceived…read morebiases or stereotypes! The bankers and employees of this branch are amicable, courteous, and professional during each of my visits. Thank you Christopher, Sandra, and Ms. Christy and others for your professionalism, encouragement, and kind words! Blessings from God, Your favorite banker

Horrible Customer service. No one to help us. I've been…read morewaiting for over an hour to talk to a banker representative. No dot use this location whatsoever.

Definitely never answer the phone!…read more Prior review - When the hurricane flooded the security boxes no one gave me a call. I happened to have stopped in on the right day & time and caught them before they shipped my stuff to another location without my permission.

This is a FIVE STAR bank with terrific service, professional, efficient, kind and courteous…read more A huge shout out to Joshua for helping us navigate through the last couple of years of our banking issues. He was always there when we needed him and the team, their professional immaculate everyone always has a smile on their face. They do a terrific job.!

From the owner: Banking. Investments. Insurance…read more Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, you'll get the kind of customer service Frost has been known for since we first started serving this great state six generations ago. You'll also be able to take advantage of our time-tested, disciplined approach to helping you make the right financial decisions for your money.