Dear Chase Customer Service, I am writing to file a formal complaint about the extremely poor service I received at your branch today regarding a transaction involving my savings bonds. The service I experienced was unprofessional, disrespectful, and left me feeling embarrassed and frustrated. Specifically, I encountered two bank employees, Karla and Amanda, who both treated me with disdain and failed to resolve the issue appropriately. Here is a detailed account of the situation: 1. Incorrect Handling of Savings Bonds: When I brought in my savings bonds for redemption, I informed the clerk, Karla, that the value of the bonds, according to TreasuryDirect.gov, was $699.98. Despite showing her the printout with this information, she insisted that Chase's system was never wrong and told me that she could only redeem the bonds for the amount that appeared in her system. This discrepancy led to an attempted shortfall of $60. 2. Refusal to Acknowledge the Issue: Even after showing Karla the printout with the accurate information, she continued to argue that I was wrong. She then told me I could either take the bonds elsewhere or contact the U.S. Treasury, but warned me that since she had already stamped them, I might face difficulties at other institutions. This was a concerning statement, and when I asked if I could record her saying this in case I had issues at another institution, she denied my request. 3. Escalation to Manager: When I asked to speak to a manager, Karla went to the door behind the counter and began discussing the situation with the manager, Amanda, in a way that misrepresented my request. Amanda then came out, repeating that their system was never wrong and again suggested I take the bonds elsewhere or contact the Treasury. Even when I showed Amanda the printout and explained that the amounts were correct, she dismissed my concerns. 4. Unprofessional Behavior: Throughout the entire interaction, Karla exhibited extremely rude behavior, tapping her nails impatiently and sighing loudly. When Amanda finally reviewed the bonds, she attempted to blame me for typing something incorrectly and continued to insist that I was wrong despite the clear documentation I presented. At one point, Amanda stated that the bonds had the same date but were different denominations and yet still failed to acknowledge any fault or error on their part. 5. Failure to Apologize or Acknowledge Mistakes: At no point during this ordeal did either Karla or Amanda offer an apology or admit that their system and/or themselves had been incorrect. Their refusal to acknowledge their mistake was not only unprofessional, but it cost me significant time and frustration, as I had to deal with their incompetence and dismissive attitude. 6. Unnecessary and Unwarranted Attitude: When my husband asked Karla for their names she asked him for his name, which was entirely unnecessary and unprofessional. It made the situation even more uncomfortable, especially given that his name is on our joint account I had just made the deposit into. The overall experience left me feeling that this was either a case of negligence or, worse, an attempt to deceive or manipulate customers. If I had not printed out the correct bond value, I would have been shorted a significant amount of money without any knowledge of the discrepancy. I expect a formal apology from both Karla and Amanda, as well as an explanation of how this situation will be handled to prevent it from happening to other customers. I am also requesting that this complaint be forwarded to the appropriate branch management for further review. This incident has left me with a very negative impression of Chase Bank, and I am considering whether to continue my banking relationship with your institution given the lack of accountability and poor customer service I experienced. Thank you for your attention to this matter. I look forward to hearing from you soon. read more

Chase bank is not as friendly as they need to be. Don't go to the Chase branch on Gause. There are too many other banks you can go to who want your business that have nice tellers in there. That is all. read more

As ATM go, this is pretty standard. There is a traffic light to help you get to the machine which makes it easy since 190 is always busy. If you use an ATM and are in front of me, learn how to use the machine. It is a pain in the ass to sit behind some knucklehead who is trying to figure out the ATM as if it is the space shuttle. read more

Chase Bank - Banks & Credit Unions Near Me - Mandeville, Louisiana

This branch is an absolute joke, as are most branches of this pitiful banking institution. I have been banking with Chase for over 30 years and in the middle of a medical emergency where I needed cash ASAP, the extremely rude Branch Mgr refused to allow me to withdraw any money because my DL was expired by less than two weeks, even after providing my address, SSN, check/check book, credit cards, several local Hospital/Medical Facility ID's, and even my concealed carry ID. This is all occurring while their ATM out of order and the next branch being 45 minutes away. i will be withdrawing all funds and switching banks ASAP! By far the most unprofessional service I have ever received!!!!! read more

If I could give zero stars, I would. Every time you go in, you see a different banker, and get told differing information. You return with the form they give you(assuring you that you need nothing else) only to be told oh yes you need yet another form or another document. Never seen this extreme information discrepancies at any other bank. read more