I am a an estate executor for a friend that passed April 1st 2023. Chase has yet to release the held monies of my friends Down Syndrome son. The family and I have complied with every request of paperwork, including the fathers death certificate from 10 years ago. Chase puts nothing in writing but keeps asking for addition information. Despicable, take your money out before Chase holds your money hostage! Zero STARS! read more

Business owners and others: BEWARE. DO NOT bank with JP Morgan Chase Bank. I have been a customer of Chase bank in both the personal and business banking areas for many years and I have finally had enough! THEY ARE A TERRIBLE BANK, and you should not give them your business. After many years of shoddy treatment by Chase, I have finally decided to sever my relationship with them and find a bank that cares about their customers. Chase simply does not care! In addition, you cannot trust what you, as a customer, are being told by Chase employees. Chase bank allows their employees to lie to their customers, and when the lie is pointed out, the bank refuses to take accountability for the words/deeds of their employees. This is a recipe for disaster (big bank or not). Whether Chase survives as a banking institution or not, remains to be seen, but I would not be surprised if they go under in the next several years. They are one of THE WORST banks that you can do business with!! If it were possible to give them zero stars, I would do so! read more

Went to this bank today to open an account for my daughter. I've never been treated so rudely... I'm surprised people bank here. Granted, I walked in at 4:00 with no appointment. However, I tried calling this branch in the morning to let them know I was coming and no one picked up. I got routed to a Chase call center and was told to visit my local branch with supporting documents/ID and they would take care of me. They didn't. And had no intention to. I explained that I tried calling them and no one picked up -- that alone should have been enough to get us in. But no. They completely disregarded what I was saying and told me their bankers "were busy with customers" ("and what am I????" I asked) and that it was going to take too long and that the last appointment they took was at 4 (and it was now 4:05) so I would have to come another day. I walked out and told them they clearly had no interest in keeping customers. I was seething and ready to go home but decided to try one more branch. My daughter and I drove to the Dover, NJ Chase branch and fortunately, my faith in humanity was restored when a nice young man by the name of Jose Mancera took care of us, no questions asked. He even apologized for the treatment we received at our own branch. Thanks to Jose's help and patience, my daughter now has her very first bank account and we have a new Chase branch to go to where bankers are kind and helpful. read more