Best bank to have. Always great service. Always on the cutting edge. First bank to have remote…read moredeposit and ATMs without envelopes. Used to be at BOA and the difference is like night and day.

Love the multi language speaking staff. Large facility with sections for open talk and private…read morecubical for private conversations as well as tellers. I will not comment on the drive thru as I have never used it. Staff is very friendly and efficient. Son loves their lolly pops.

The best bank for non millionaires and the customer service is the best . My family has been wells…read moreFargo customers for more than 20 years my first and only mortgage guarantee

My local branch of Wells Fargo in Rye NY closed down recently. The branch was always well run and…read morethe staff extremely helpful and friendly. I checked with the Wells Fargo website and found the nearest most convenient location for driving and parking was in Port Chester NY. I am pleased to say that the service at the Port Chester branch was equally as helpful and friendly as I had experienced at the Rye branch. There is a parking lot for the bank at the side of the building with an entrance on Willett Avenue; also metered street parking.

My husband and I were impressed with the abilities of Crystal at the White Plains Road branch. She…read morewas honest, kind, and patient during our somewhat complicated transactions and answering our many questions and concerns. Her professionalism and knowledge of the processes involved put us at ease as did her amicable nature and conversation style. Crystal's customer service skills are absolutely top notch.

This bank is only good for the savings, when it comes to checking account they will decline charges…read morefrom gas stations, Walmart, Big Y etc. But when they need to decline a transaction they don't, called in to tell them about a charge they should've declined especially when the account was at $0.00. Why allow a transaction to go through why not decline it, so now I have an overdraft fee and overdraft charge im negative $78 when I called to tell them this the guy said well it will take anywhere from 2 weeks to 30 days to resolve this issue so I asked so with rhe account in a negative will you still charge an overdraft fee daily, he says yes, at this point I am LIVID fucking PISSED, I had enough of this bank, come Tuesday I will be closing 6 of my accounts. Stick to savings cause this bank sucks for checking services. sikorsky. Done with it.

Great service at our local bank. I usually do go into the branch all that often but I had to go to…read moresign some documents and they were quick and efficient.

the most incompetent bank I've experienced. I was a customer of People's for at least r decades…read moreand never had a problem. so this is my current experience: a week before my planned vacation, I called the bank to request an increase in he amount I could withdraw. Half an hour later, and responding to all of his questions, he told me I needed to call back to 'remind' the bank of this request. So despite the stupidity of this request I did call back the day before the trip. the person said she was 'hopeful' my request would be honored but since it was a holiday weekend, she couldn't promise. so on vacation I inserted my card in the hotel atm only to be told the bank 'could not process this'. went to five other atms only to be given the same message. it is not fun being on vacation and not having ready access to my monies. over the next 4 days, and spending a total of three hours talking to different clerks, I thought it was finally straightened out. but again today I get the same "fraud alert" to make matters further infuriating, I was blamed for the problem because I had initially responded to the alert asking if it was me who withdrew the requested amount. Since I hadn't received the money, I responded with N ( it was told I should have responded with Y. Rather than accept the blame I informed the clerk that perhaps the question could be better worded, like "did you attempt to withdraw? I do hope mr M and Mr T actually read this and respond directly to me. I would like to ask them, since the bank is so friendly if not incompetent, whether they will reimburse me for the 3 hours of lost vacation time.

Trustco is a great bank, and this location is one of their better branches. The staff here actually…read morecare--Siva, Roger and Favio will go the extra mile. Whether it's a simple deposit or a complex loan application, the staff know what they're doing and will make sure it's done right. And they're fees are generally lower than the other banks--I got a fee checking account and couldn't be happier. Do yourself a favor and check them out.

It was a very difficult morning. Having to walk in and handle final expenses for a loved one…read more The staff was exemplary in greeting us when we walked through the door without knowing. The rep Gloria was just so genuinely sweet and helpful in making seamless transactions - we were able to be on our way promptly. I so wanted to hug her. She displayed genuine sincerity and exemplary service. She is made of the kind of awesomeness a business owner dreams of! That good vibration was received and truly needed. They give the kind of service that could make you defect from your current bank! I appreciated it greatly!

Very slow service. Only one teller. Over 6 people waiting in line. Another lady just sitting behind…read morewindow. When she could be helping another customers. They need more tellers. And I guess they allow pets in this place. Dude walked in with a big dog not on a leash. Other lady behind window stared at the line and didn't once help out. Wtf.

I like coming to this branch because there is hardly ever any line for you to have to wait for…read more They usually have about 3 or so tellers to service their customers. In addition they have two drive up windows to expedite service. The branch is always very clean and everyone is very nice and helpful. During these days obviously a mask is required for service. Oh by the way they also have two ATM Machines inside the building as well.

This bank location has really poor customer service, stay away I certainly did…read more I called on 6.23.17 and from the initial representative to the banker who did not even introduce himself or great me with a simple hello but instead he stated he would need to take a message and pass it on to another department. When I asked if I should call at a different time or another number he replied no he would just need to have someone call back,? I instead hung up on him.

I stopped at Bankwell bank this morning on my way up north and my experience was amazing. First of…read moreall I walked in and the man behind the counter was so energetic and so pleasant, I've never had a banking experience quite like that. He introduced me to another gentleman in the office and was very very patient and kind. He just seemed like he was happy about life and it put me a really good mood! I live about 20 minutes south from this particular branch but I will go out of my way to come here instead of going somewhere closer because of how friendly they were. If you want your day brightens a little bit go to this bank!