Thank you to Greta Wolfe. After multiple calls (banks, mortgage lenders, credit unions) I finally…read moregot correct and detailed information on home mortgages. It is a huge plus to this credit union that she was a Realtor before. She is EXTREMELY knowledgeable, easy to understand, kind and professional. I learned what I needed to know not only for myself, but others in the JBLM area. She's honest and straightforward; and knows 100% what she's talking about! Her experience and integrity is what every military family needs. Her guidance is priceless. I've referred many families to Red Canoe specifically because of Ms. Wolfe. Thank "you" for supporting active duty and retired military families.

Very friendly facility with very helpful folks. Been banking here for more than 10 years online. It…read morewas a nice change to walk into a brick and mortar building.

In my line of work, I have had the pleasure of working with new residents who are being relocated…read moreto Washington by their employers. I've worked with politicians, attorneys, doctors, & professional athletes. When moving to a new area, it's usually asked where the best everything is. BECU was always on the top of that list. In the last 5 years, it's gone down ASTRONOMICALLY. I haven't recommended this bank for over a year. I have only had to come to the branch and speak to a consultant 10x in the last 5 years and every encounter has been absolutely terrible. This most recent has me ready to cancel my account and find a better credit union. After waiting for 9 mins, I approached this young lady at 10:39am to inform her that we had a 10:30am appt. She rudely tells me "have a seat, someone we'll be with me shortly".... The phrase "Its not what you say, but how you say it" applies here. Then to top it all off, I was her for an Auto Loan signing that should've took 20 mins max and it ended up being an hour and 10 mins For an entry-level employee to feel this comfortable speaking this rudely to her customers, it tells me this behavior is accepted at the leadership level. I see entirely too many Member Consultants at BECU who are rude and don't put the member 1st.

Absolutely worst loan servicing and payment processing of any banking institution I have ever dealt…read morewith. Branches are not equipped to service the customer as a result of internal policies. I have never experienced or heard of loan payment processing as ridiculous as BECU.

Became a legal guardian for a Wells Fargo client. His mother had set up an account for him. Local…read morebank was great. Talked to legal department and set me us as a signer on the account. I deposited over $6000 of my client's money. Wrote checks on the account as directed. They Bounced! Estate Care had frozen the acct. I called and after a 2 hour wait was told that they would investigate and get back to me in 2 business days. I called after 4 business days and was told it was still under investigation. Asked if I could at least have access to the money that I had deposited. Answer "No". Told it would be 5-7 business days. In the mean time I can't pay housing, food and other expenses for my disabled client. Sharon J

I would never ever do business here again! I set up a savings account for my daughter when she was…read more5 and deposited money until she was in college. She received quarterly statements as normal. Her first year out of college we got a statement saying that the account had been turned over to WA Unclaimed Properties. They can do that if you do not touch or make a deposit it 4 years. I was never notified by email or phone call! This is absurd!!! One letter was sent and that was probably when our community mailbox was broken into. Four months later and many phone calls, meetings, lack of phone calls back, promising a check was going to be mailed to us within 10 days from Wells Fargo Unclaimed Properties now says it is in process! Please don't go through this stress and set up savings accounts, bank accounts someplace else!!

I was a long time customer but after yet another fraud breech and f customer service attention…read moreimmediately I was forced to finally close this account after 13 years. I have given them chance after chance and now it's on to another. I'm thinking I'll stay away from these big nat'l bullies that would rather transfer you or put you on hold than take care of business!

Stopped by on Friday afternoon 9/25 to get a document notarized. I checked in with the teller and…read morewas asked to have a seat. I waited for 20 minutes with bank staff walking back and forth. Eventually left to get back to work. Poor customer service.

This is only a review on the tellers. My experience with the bankers was awful so this is not a…read morereflection on them. Especially the lady with short hair. Ashley the teller at this location has helped me on NUMEROUS occasions with multiple silly and hard questions. She is very very professional. She listens. I came in very frustrated and had a tone and she was patient with me and got to the bottom of what was going on. I admit that i probably was the most difficult customer they had dealt with all year...but she didn't make me feel bad. She was soooo professional. Truly appreciate how well she took care of my need. I have come back just to see her for other issues and no matter the day have left with my to-do list taken care of.

Seriously had 60 bucks in checking now only 4 dollars really nice how there is a fee for keeping…read moremoney in this bank is the worst feel like my money was stolen closing my account immediately unhappy customer for life will not recommend this bank to any one

Very disappointed in the customer service and technology of Atm system that breaks down…read more Unable to change pin # and when tried multiple times kick back to fraud alert and now card is frozen and Customer service puts u on hold extensive amount of unacceptable time just to put u on hold.. and again transfer to fraud dept. no one is educated enough to help u communicate the problem to bankers to assist u and confirm that your card is alive and pin is working. Instead throws temporary cards at you and orders new cards jus for you to repeat the process and actually tries to charge u for cards. Go to CHASE Or BECU Invest in better technology and customer service Your money is worth it !

Horrible service! Rude and unprofessional. Unexperienced airheads work at this location!read more

It actually deserves no stars...... I have (it will be "had" as of next week) two accounts there…read moreand financed a car through them (which was a huge mistake).They messed up the car loan from day one!!!! I took out a five year loan and had it paid off in two and half years. I have excellent credit but they were horrible when it came to managing my accounts. Please do yourself a favor and go anywhere else.... can't wait to get all my money out of there!!!

I made a call to USBANK on 07/10/22 to arrange a Sweepstakes winnings for myself to be notorized. I…read moreattended the notary appointment having a time limit to claim my winnings and I was refused service when I got there she said no that it looked fraudulent and she don't want notorized the affidavit that's what it was just a release of my identity and address also a us citizen my social security number. well just to let your bank know I went to wells fargo as nd and there my bank now with my $20.000.000 000 winnings your loss zero from me

Absolutely wonderful customer service! Came in with an odd request ($102 in $2 sequential bills)…read moreand they were awesome about it! The manager was at lunch, so we had to wait, but the staff gave my 4 year old paper, colors and a lollipop to keep ger entertained while we waited. Mind you I do not bank with them, but because we are military and bank with USAA we tend to struggle to find locations, but they were nice enough to help us out. We have been searching for a new bank and I think we found it!

Today has been a very terrible day for me I called and wanted to talk to someone at this branch…read moresomebody answers from another country call center and I said I made it very clear are you from the branch in Puyallup no we're not so I will transfer you so they transfer me in another person answers and I said are you from the bank right there at the bank itself no I am the call center I will give you their number so I take their number of my bank in Puyallup and I listen to a thing and answering machine and then it says no one can answer the phone goodbye. I wanted to scream. What has happened to customer service anymore I heard there's new hours at their bank and I told the call center and they said no it's closed I said no it's not supposed to be closed. I also made it very clear I want a bank that I can call directly and someone in that building answers the phone and I can get my business taken care of I do not like the Wells Fargo how it works after Monday I'm going to go in that's what they told me I have to go in to the building I said with gas costing as much as it does just to ask a question I have to go in. Anyway as of Monday or Tuesday I make a decision if I'm going to stay with them or leave them this is ridiculous.

This recommendation is really for BECU loan officer MacKenzie Badham, who works out of the Puyallup…read moreBECU office. I was sent to her when I asked about a Home Equity Line of Credit to try my hand at buying and selling preforeclosures. My income history is complex because I do contracting, and the main employment agency I do contracting through was bought by another one last summer. When MacKenzie sent my loan application an underwriter for approval, it was refused. But MacKenzie got permission to send my application to a senior underwriter, with more information. This time it was approved. Without MacKenzie's knowledge and persistence, I don't know if I'd have that loan. If you need a Home Equity Line of Credit, for any reason, I recommend going straight to MacKenzie Badham!

Super dark parking lot to get out of your car after dark, with homeless people nearby! I hear many…read morecustomers say the same thing. NEED BETTER OUTDOOR LIGHTING!