Thank you to Greta Wolfe. After multiple calls (banks, mortgage lenders, credit unions) I finally…read moregot correct and detailed information on home mortgages. It is a huge plus to this credit union that she was a Realtor before. She is EXTREMELY knowledgeable, easy to understand, kind and professional. I learned what I needed to know not only for myself, but others in the JBLM area. She's honest and straightforward; and knows 100% what she's talking about! Her experience and integrity is what every military family needs. Her guidance is priceless. I've referred many families to Red Canoe specifically because of Ms. Wolfe. Thank "you" for supporting active duty and retired military families.

Very friendly facility with very helpful folks. Been banking here for more than 10 years online. It…read morewas a nice change to walk into a brick and mortar building.

In my line of work, I have had the pleasure of working with new residents who are being relocated…read moreto Washington by their employers. I've worked with politicians, attorneys, doctors, & professional athletes. When moving to a new area, it's usually asked where the best everything is. BECU was always on the top of that list. In the last 5 years, it's gone down ASTRONOMICALLY. I haven't recommended this bank for over a year. I have only had to come to the branch and speak to a consultant 10x in the last 5 years and every encounter has been absolutely terrible. This most recent has me ready to cancel my account and find a better credit union. After waiting for 9 mins, I approached this young lady at 10:39am to inform her that we had a 10:30am appt. She rudely tells me "have a seat, someone we'll be with me shortly".... The phrase "Its not what you say, but how you say it" applies here. Then to top it all off, I was her for an Auto Loan signing that should've took 20 mins max and it ended up being an hour and 10 mins For an entry-level employee to feel this comfortable speaking this rudely to her customers, it tells me this behavior is accepted at the leadership level. I see entirely too many Member Consultants at BECU who are rude and don't put the member 1st.

Absolutely worst loan servicing and payment processing of any banking institution I have ever dealt…read morewith. Branches are not equipped to service the customer as a result of internal policies. I have never experienced or heard of loan payment processing as ridiculous as BECU.

My father has an account and I at Wells Fargo Bank in Puyallup there is no such thing as customer…read moreservice at this bank at all. I have been calling and calling and calling today I reached out to customer service they tried to call the bank no one answers I have numbers for certain people that they gave me to call them and none of their numbers are working I am at my wit's end there's no such thing as customer service no it does not exist they don't care I'm pissed really pissed today that I can't get through anybody to have something taken care of that we have put off for so long sincerely Dee w

Became a legal guardian for a Wells Fargo client. His mother had set up an account for him. Local…read morebank was great. Talked to legal department and set me us as a signer on the account. I deposited over $6000 of my client's money. Wrote checks on the account as directed. They Bounced! Estate Care had frozen the acct. I called and after a 2 hour wait was told that they would investigate and get back to me in 2 business days. I called after 4 business days and was told it was still under investigation. Asked if I could at least have access to the money that I had deposited. Answer "No". Told it would be 5-7 business days. In the mean time I can't pay housing, food and other expenses for my disabled client. Sharon J

I was a long time customer but after yet another fraud breech and f customer service attention…read moreimmediately I was forced to finally close this account after 13 years. I have given them chance after chance and now it's on to another. I'm thinking I'll stay away from these big nat'l bullies that would rather transfer you or put you on hold than take care of business!

Stopped by on Friday afternoon 9/25 to get a document notarized. I checked in with the teller and…read morewas asked to have a seat. I waited for 20 minutes with bank staff walking back and forth. Eventually left to get back to work. Poor customer service.

This is only a review on the tellers. My experience with the bankers was awful so this is not a…read morereflection on them. Especially the lady with short hair. Ashley the teller at this location has helped me on NUMEROUS occasions with multiple silly and hard questions. She is very very professional. She listens. I came in very frustrated and had a tone and she was patient with me and got to the bottom of what was going on. I admit that i probably was the most difficult customer they had dealt with all year...but she didn't make me feel bad. She was soooo professional. Truly appreciate how well she took care of my need. I have come back just to see her for other issues and no matter the day have left with my to-do list taken care of.

Seriously had 60 bucks in checking now only 4 dollars really nice how there is a fee for keeping…read moremoney in this bank is the worst feel like my money was stolen closing my account immediately unhappy customer for life will not recommend this bank to any one

Very disappointed in the customer service and technology of Atm system that breaks down…read more Unable to change pin # and when tried multiple times kick back to fraud alert and now card is frozen and Customer service puts u on hold extensive amount of unacceptable time just to put u on hold.. and again transfer to fraud dept. no one is educated enough to help u communicate the problem to bankers to assist u and confirm that your card is alive and pin is working. Instead throws temporary cards at you and orders new cards jus for you to repeat the process and actually tries to charge u for cards. Go to CHASE Or BECU Invest in better technology and customer service Your money is worth it !

Horrible service! Rude and unprofessional. Unexperienced airheads work at this location!read more

It actually deserves no stars...... I have (it will be "had" as of next week) two accounts there…read moreand financed a car through them (which was a huge mistake).They messed up the car loan from day one!!!! I took out a five year loan and had it paid off in two and half years. I have excellent credit but they were horrible when it came to managing my accounts. Please do yourself a favor and go anywhere else.... can't wait to get all my money out of there!!!

I made a call to USBANK on 07/10/22 to arrange a Sweepstakes winnings for myself to be notorized. I…read moreattended the notary appointment having a time limit to claim my winnings and I was refused service when I got there she said no that it looked fraudulent and she don't want notorized the affidavit that's what it was just a release of my identity and address also a us citizen my social security number. well just to let your bank know I went to wells fargo as nd and there my bank now with my $20.000.000 000 winnings your loss zero from me

Absolutely wonderful customer service! Came in with an odd request ($102 in $2 sequential bills)…read moreand they were awesome about it! The manager was at lunch, so we had to wait, but the staff gave my 4 year old paper, colors and a lollipop to keep ger entertained while we waited. Mind you I do not bank with them, but because we are military and bank with USAA we tend to struggle to find locations, but they were nice enough to help us out. We have been searching for a new bank and I think we found it!

Today has been a very terrible day for me I called and wanted to talk to someone at this branch…read moresomebody answers from another country call center and I said I made it very clear are you from the branch in Puyallup no we're not so I will transfer you so they transfer me in another person answers and I said are you from the bank right there at the bank itself no I am the call center I will give you their number so I take their number of my bank in Puyallup and I listen to a thing and answering machine and then it says no one can answer the phone goodbye. I wanted to scream. What has happened to customer service anymore I heard there's new hours at their bank and I told the call center and they said no it's closed I said no it's not supposed to be closed. I also made it very clear I want a bank that I can call directly and someone in that building answers the phone and I can get my business taken care of I do not like the Wells Fargo how it works after Monday I'm going to go in that's what they told me I have to go in to the building I said with gas costing as much as it does just to ask a question I have to go in. Anyway as of Monday or Tuesday I make a decision if I'm going to stay with them or leave them this is ridiculous.

Super dark parking lot to get out of your car after dark, with homeless people nearby! I hear many…read morecustomers say the same thing. NEED BETTER OUTDOOR LIGHTING!

Customer service here is atrocious. I had to repeat myself multiple times to several workers that I…read moredid not have a debit card to make a deposit, and was told to just "go to the ATM". I was also told that I could not deposit a check written out to me and my partner because it needed two signatures (sure, that is understandable)..the weirdness began the staff member started mentioning title fraud and insurance deposit fraud. Those two issues have absolutely nothing to do with me, and even remotely insinuating I would be committing fraud of any sort was extremely tacky, and uncomfortable. There is no reason to mention fraud to me, when my check was written out to me and I provided my enhanced driver's license as proof of identification. I will never be returning to this branch, and was never treated like a criminal attempting fraud at the Kirkland branch. I will also be taking my banking elsewhere and will be promptly closing my account at another location. I initially chose BECU because I wanted to support a local company, but my experience was embarrassing and horrible. I bank with a major brokerage company, and they on the other hand have never treated me this way, and are always professional and courteous, unlike the staff member Terri R at this branch.