Bank of America should be ashamed of themselves for this place. No tellers. Line out the door…read more What a joke. Sad times in the country.

I've never had any issues with this Bank of America. If anything all I've really used is there…read moremachines which are always in operative condition. Would be cool if they had more than two for its busy location. Other than that I have no issues with this place.

6Phenomenal Service! I just could said best service ever from Isael Veras during trying time. He…read morewent above and beyond!!!!!!!!!!!. I definitely coming back. He helped me with my situation resolved in timely manner. He even fixed my account to take advantage of my benefits, made me feel like a super star.. He was well knowledge and professional. He should definitely get rewarded. Thank you, Isael Veras my fiance and i would definitely coming back!!!!! Im not longer going back to 614 Summit Ave, Union City, people shouldnt be dealing with unprofessional and horrific customer service.......

The worst customer service I experienced. They don't greet you and I feel like I am not welcome. I…read morewas there waiting for an hour and no one help me. I have never been to a Wells Fargo with such a bad customer service. When I arrived, there were 3 bankers with 4 people waiting. Then one went on break, one was chatting with someone and another one was taking more than an hour to open an account. When I walked out (because I have to go back to work) there were 7 people waiting to get help. I seriously want to know how long do you have to wait to get help and how long does it take for a banker at this place to open a checking account?

According to the signs, this place closes at 5:00 pm. I got there at 4:45 pm. There were 2 desks in…read morethe front, one was empty and the other was occupied, but she was helping a customer. I sat and waited as there was no one else around. Several employees went back and forth (never stopping to ask if I was being helped). Eventually the person waiting before me as helped. I continued to wait for the woman at the desk to become available. Finally, someone returned to the desk that was vacant. Although she never asked me if I wa being helped or needed help, I approached her and informed her that I was waiting to open an account. Her response was, "oh, we're closed!" I told her I had been waiting for the last 25 minutes. She told me that there was a sign in sheet that "goes away at 4:30" so, I can't be seen. However; I was free to come back and just go to a teller next time. I had several problems with this encounter: 1. I was under the impression this was a small community bank and they would be more attentive. When going to a big bank, I have always had someone ask me what I need help with and where I had to go. Considering that I was the only one there, this was not a far fetched expectation. 2. The bank closes at 5:00, but no one is helped if they arrive after 4:30? If that is the case, a dig should be posted. 3. There should be signs directing consumers if signing in is expected. 4. The woman who returned to the desk made the man in front of me wait to be let out as she sat at her desk. I was very disappointed with my experience there and no longer have a desire to do business with them.

Coming from a big bank to a CU is a huge step, but one that is well worth it- many of the children…read morecomplain about credit unions, when in fact it really goes with maturity about finances. The website and online banking are super plain and basic, no mobile app - but online bank opens fine. You get access to a network of CO-OP banks and free atms especially at 711/Walgreens/CVS with 0 fees! They helped me rebuild my credit and in less then 1 year, I now qualify for line of credit (store card/financing) with the same very big bank that denied me last year after using them for 10years! liberty savings is the real deal, i visit the union city office - Maria, Karen, and Carlos are the best, sure the wait can be long but the benefits outweigh the wait. A real community bank for the people!

This place might seem convenient, but it's far from it. ATM? Never works; it's either down or…read moredoesn't accept or dispense cash. Parking lot is always packed. Getting to the location itself is a hassle with all the street closures or traffic. Just save your time and either go to the TD in North Bergen or start hoarding your cash under your mattress...

This bank has a very small staff. I called in the morning to see if they had a notary available…read more The woman answered and acted like I was irritating her. Excuse me for wanting to ask a question to get something done! She said she was there today. I asked if I needed an appointment (because they usually do). She sighed exasperatedly and said she was busy all day unless I could come right now. So when were you intending to actually say that Jennifer? What if I came and you were booked? When I arrived I asked the front desk person for the notary. She said "we don't have a notary". Huh? I explained that I called. She said, "oh if Jennifer said to come then ok you can wait. She's here. She just took someone though." So instead of saying the notary was busy, you lie and say there isn't one?? I was sitting and waiting while I overheard Jennifer with her appointment (the cubicle had no walls which is problematic if you are discussing sensitive banking information). They chatted about trains and families. I also heard the same woman who lied about not having a notary saying, "I don't know why she told anyone to come, we have other customers." Ummm, am I not a customer? And there was literally no one else besides the lady who wound up coming in before me. The only nice one who was consistently courteous & professional was the guy at the front desk. Overall, kind of disappointed with the customer service.

Place is trash. Incompetent employees, takes an hour to open an account. Not transparent. Avoidread more

I rarely go to a bank branch but I had to withdraw an amount that exceeded the ATM limit. I got to…read morethis Hoboken Wells Fargo branch and it was clean, spacious, and new-looking. There was no line and the teller executed my transaction in less than 5 minutes. I asked her if this was normal and she said pretty much yes. No complaints from me! I'd be happy to use this branch again. The only downside is the parking in that area can present a challenge.

Zero stars. A guy who works here left his car double parked outside for thirty min - would've been…read morelonger if I didn't call up - and I missed a VERY VERY VERY important appointment. One thing if he was a customer. Another thing that he works here. So unprofessional.

It's been 5 months since my rent check was stolen & cashed by a criminal. WF refuses to reimburse…read moreme my money. They show no fiduciary responsibility to their hard working customers & prefer to enable criminals. It is beyond my understanding how they refuse to protect the interest of their customers. Writing a WF check could actually cost you money. Thanks a lot for offering me no protection from grand larceny.

Off the bag I walk in and I see no bankers or tellers, yet what I do hear is a concert going on in…read morethe back room. Seems like everyone wanted to take the little break at once and leave the location unattended until it was over. Once I finally get to a bank rep she's sitting there on her phone and looks at me as if I i did something wrong. It's your job to help me! I ask her if I can get some help with the College Card and she asks me if I have an application number, I told her all I had was a Reference number and she says all I need an application number and went right back to being on her phone. Seriously? She deserves to be employee of the month for all the fucking hard work she does. I don't remember her last name but her first name is Sandra. Thanks for being such a great help, Sandra! -_-

Terrible service. Yesterday I waited with my mom and the customer service agent played a a game of…read moremaking us think it was our turn, and told us to sit back down. Today we wait again and the same customer service lady played the same game; this time another member of the team purposely skipped us even though everyone told her it was our turn. Still waiting. Just want a new debit card for my mom. I hope management sees this. Your employees are unprofessional.

I went to this branch a million years ago. It's not convenient. It's not full service. It's not…read morein the best area. Parking is tough. Just go to another branch, honestly.

Terrible bank, the main manager there is a jerk, the employees are clueless, they give wrong…read moreinformations, refuse to take responsability and steal from you. Worst of the worst. Stay clear.

This Chelsea location is efficient and attentive teller customer service- mainly because it was a…read moredark humid raining early Monday morning. No comment on how it is during the peak business hours or other business days of the week. My banking transaction is very simple as I was in and out without any issues. This Chelsea location intersects 10th Avenue and 9th Avenue and accessible nearby C and E trains at 23rd Street station.

Worst customer service . Everyone is a diva ..don't come in this branch if you're a small fish …read more They only look for big fishes .. shot branch and never helped me with any of my issues regarding my account . Ugly and unprofessional people !

Bad News: A check was held to be made available 2 days later because the sender lived across…read morecountry or something... And was on hold for total of 14+ minutes before hanging up and going in the bank (& having the GUY being put on hold for like 20). Good News: Daaammn... Can a BANK employee be so damn attractive & charismatic? Woooowww..... Result: Being on hold for eternity isn't nearly as bad as it seems when you've got the right company... :D