I would tell people to run don't walk. It's the rudest banking people that I've ever had to deal with. Never was I informed that you had to make an appointment to have some banking done. They really don't care because they're understaffed and apparently underpaid because they are certainly not professional. I opened a CD I didn't have my child's information with me and no one said I had to make an appointment to come back in and have her Social Security number added to the account so if something happened to me, she could get the money. When I explain that to the management they didn't care. That's very poor business when you're handling people. They literally told me at 1:30 that I could get in at 3:30 because it would take at least 15 minutes to add her Social Security number. read more

So, I went to Chase in Zephyrhills for an interview with Caroline who supposedly is the branch manager. My interview was scheduled for 10a in which I arrived at 950a. I was advised to sit in the waiting area because she was on a call. I waited to about 1010a when she finally called me in. We sat down for not even 30 seconds and she left the office to greet incoming customers. And the customers just kept coming in and she kept helping. Then she came to the office where I was in and said we're going to interview on the floor while helping customers. So I thought well this is different and I was excited for it and we ended up helping customers for a while. Then I noticed it was already an hour into the interview and I had only been asked one question and told about the position. It felt like she was just using me to help customers because she wasn't staff enough and couldn't delegate to her team which was really disappointing. At this point, I was honestly annoyed because I wasn't being interviewed, she was helping customers as was I because I wanted to show my customer service skill set. And the customers just kept coming in. So we went back to the office after she spoke to the customers that had come in. (Mind you none of her other employees were greeting and helping customers on the floor which tells me she cannot delegate enough to conduct a decent interview. I was highly disappointed because she did not respect my time for the interview and I had prepared the night before and was super excited because my phone interview went so well.) After we went to the office, she then stepped out again to check on customers. She asked me to come with her into the break room to make coffee for a customer and while we were in there she was again staring at the camera to see if people where being helped in which they weren't. Not to mention when she made the coffee the top fell on the floor and she still proceeded to put the top on the coffee cup instead of grabbing a new one. I was takin back by her lack of consideration for germs. We went back on the floor gave the customer the coffee and I went back in the office so we could finish what wasn't even started. That's not the worse part. There was a gentleman there waiting to I guess make a transaction and he saw me sitting in the office and he asked had I been waiting long and I told him I'm actually in an "interview". And he said oh ok and that's when Caroline came back to the office and introduce us cause he actually worked for chase as well and was about to retire. She then suggested I interview with him and in my head I was like what is wrong with this lady. So I went along with it because I afraid that I wouldn't be considered. At this point, I was so upset however I wanted to impress. So he asked me questions and made me feel so uncomfortable as if I wasn't competent enough for the job. I told him my goals if hired and he shut down every future goal I had mentioned if I were to be hired. He then said they would never consider you for some positions because of the experience I don't have. I wasted another 40 mins of my time and didn't accomplish anything. It was the MOST HORRIBLE INTERVIEW I had ever had. Caroline was so desperate to get her numbers up with surveys that she couldn't delegate or conduct an interview. She even chased a couple down outside the doors so that she wouldn't lose their business. I never thought I would have this kind of experience. What was supposed to be a 30min interview turned into an hour and 40mins only to not be interviewed, rejected, and not given the respect I deserved as a potential employee. The way she conducted herself was truly disappointing considering I have managerial experience, I would never ever make someone come into an interview if I didn't have the time to interview them. HIGHLY DISAPPOINTED. I would never recommend anyone to work at this branch with this type of management. read more

So, I went to Chase in Zephyrhills for an interview with Caroline who supposedly is the branch manager. My interview was scheduled for 10a in which I arrived at 950a. I was advised to sit in the waiting area because she was on a call. I waited to about 1010a when she finally called me in. We sat down for not even 30 seconds and she left the office to greet incoming customers. And the customers just kept coming in and she kept helping. Then she came to the office where I was in and said we're going to interview on the floor while helping customers. So I thought well this is different and I was excited for it and we ended up helping customers for a while. Then I noticed it was already an hour into the interview and I had only been asked one question and told about the position. It felt like she was just using me to help customers because she wasn't staff enough and couldn't delegate to her team which was really disappointing. At this point, I was honestly annoyed because I wasn't being interviewed, she was helping customers as was I because I wanted to show my customer service skill set. And the customers just kept coming in. So we went back to the office after she spoke to the customers that had come in. (Mind you none of her other employees were greeting and helping customers on the floor which tells me she cannot delegate enough to conduct a decent interview. I was highly disappointed because she did not respect my time for the interview and I had prepared the night before and was super excited because my phone interview went so well.) After we went to the office, she then stepped out again to check on customers. She asked me to come with her into the break room to make coffee for a customer and while we were in there she was again staring at the camera to see if people where being helped in which they weren't. Not to mention when she made the coffee the top fell on the floor and she still proceeded to put the top on the coffee cup instead of grabbing a new one. I was takin back by her lack of consideration for germs. We went back on the floor gave the customer the coffee and I went back in the office so we could finish what wasn't even started. That's not the worse part. There was a gentleman there waiting to I guess make a transaction and he saw me sitting in the office and he asked had I been waiting long and I told him I'm actually in an "interview". And he said oh ok and that's when Caroline came back to the office and introduce us cause he actually worked for chase as well and was about to retire. She then suggested I interview with him and in my head I was like what is wrong with this lady. So I went along with it because I afraid that I wouldn't be considered. At this point, I was so upset however I wanted to impress. So he asked me questions and made me feel so uncomfortable as if I wasn't competent enough for the job. I told him my goals if hired and he shut down every future goal I had mentioned if I were to be hired. He then said they would never consider you for some positions because of the experience I don't have. I wasted another 40 mins of my time and didn't accomplish anything. It was the MOST HORRIBLE INTERVIEW I had ever had. Caroline was so desperate to get her numbers up with surveys that she couldn't delegate or conduct an interview. She even chased a couple down outside the doors so that she wouldn't lose their business. I never thought I would have this kind of experience. What was supposed to be a 30min interview turned into an hour and 40mins only to not be interviewed, rejected, and not given the respect I deserved as a potential employee. The way she conducted herself was truly disappointing considering I have managerial experience, I would never ever make someone come into an interview if I didn't have the time to interview them. HIGHLY DISAPPOINTED. I would never recommend anyone to work at this branch with this type of management. read more

We made an appointment with Mayank Kohli at 11:30 on a saturday. We were on time for our appointment but Mr. Kohli thought it would be proper to LEAVE the branch for personal reasons (food i presume) DURING THE TIME of our appointment. there were people in front of us so when I learned that we left. The manager knew and allowed this to happen on her watch. Three people to run a entire branch on a saturday. Wow please let me give my money for you to keep safe..... are you kidding me?? read more

NO Customer Service...wrote a review 4 years ago, and nothing has changed...only one teller working and one on the drive thru...lined out the door. Waited 40 minutes...apparently there is no management read more