Stumbled upon this place a few years ago when I was in Montreal and bought a pair of shoes I loved…read more I was back in the city this week and stopped in for another pair. I decided to try on something different, but was having an issue where the 9's were fitting weird in the heel whereas the 9.5's felt snug, and I was trying to figure out why. After explaining this to both the lady who was helping me and a man who appeared to be a manager(?), the man leans over to the lady and whispers "he's crazy", and then goes on to say in a lower voice that "he'll probably try all these on and just buy the initial pair" (the shoes I came back to buy).
First I'll just say that it was pretty clear that there was a fit issue, as it was easily demonstrable by me trying the two shoes on and lifting my heel. I really wish he had of looked at the issue and tried to figure it out, instead of just explaining what a heel counter was and how Onitsuka's don't have them (it was two sizes of the same shoe so this is irrelevant).
The lady, by contrast, provided constructive comments like 'try to really tighten the lower laces to push your foot back'.
I've worked this job, and I know how customers can be a pain. And if you're not gonna be helpful, the least you can do is not make such comments within earshot of the customer. Or, maybe in French, as at least I wouldn't understand it. It was a huge turn off and I likely won't be going back, which is unfortunate because this place has an awesome show selection and the people are generally super helpful.