Jones services was amazing. We had to work with them from another state…read more Being in different states, did not impact the service or quality of care and the comfort provided to the family. They were amazing, during these times it was apparent through observation that they were busy with clients. But it did not impact the quality the service of attention to detail. I highly recommend them to work with a loved one.

This company is one of the worst I have dealt with. They messed up my mother's headstone and…read morerefused to correct it. They said it was nothing they could do. She was very rude and nasty when it comes to grieving customers. They're definitely in the wrong business.

Shelly, hopefully when your dad passes away you are met by someone more understanding and…read morecompassionate than you were to us. Very rude Not sure how they managed to stay around 40 years with customer service like that

Outrageous. When you are dealing with the loss of a loved one the last thing you should be worrying…read moreabout is incompetence. My father just passed. As per his wishes we had his body cremated. Prior to that I made clear to Lane I was interested in a keep sake that made jewelry designs based on your loved one's finger prints. He explained the process & how the digital image would be sent to a third party company that actually crafted the pieces. That I'd be sent a link... I asked if it was possible to have the image sent to tattoo artists. He didn't make any promises about that but said it shouldn't be too difficult & that he'd help me with it. He calls & leaves a message without details. I call back & Lane explains to me a situation I was already aware of regarding my mom picking up dad's ashes; it was a complete non sequitor & unsolicited unnecessary information. So I asked my specific question about dad's finger scan. He nervously tossed out that a "system crashed & we didn't get the file but your dad's ashes have been picked up by your mom. Thanks bye!" I had to stop him & press him on what he just told me. I confirmed the keepsake I wanted most, the way I wanted to finally & permanently memorialize my father would not be possible because he failed to have any kind of fail safes or double checking or confirmation that before a body was destroyed to ashes a checklist would be completed of all the requests made of the family & deceased. Seriously these guys had one job. They provided funerary & memorial services. Simply because they don't have the most basic tool of any job- a gawd damn CHECKLIST they have ruined this literally tragic precious final moments of my father's story. That they flubbed my father's memorial will always be the last footnote to a great man. PLEASE CONSIDER OTHER OPTIONS THAN THIS PLACE and if you're reading funeral home reviews I am so sorry for your loss xo

From the owner: Large Selection of Urns & Caskets. Cremations & Crematorium. Cemetery Plots Guaranteed &…read morePre-Arranged Funerals. Casket Rentals for cremations. Traditional Services We honor all Insurance Policies at face value