A step above the typical BW. The property is gated with its own parking lot which made parking feel…read moremore secure. Rooms are fairly standard if you aren't staying in one of the suites in the mansion. The basic rooms are an addition behind the mansion with a view of the pool area. Blankets were a little thin and lacking for a cold night. I was hesitant to turn on the heater because it looked really dusty and would have aggravated my allergies. Walls are thin - we could hear our upstairs neighbors quite loudly. Breakfast was fine. Decent selection of eggs, bacon, biscuits and gravy, cereal, fruit and yogurt. I was hoping for some southern options like the fried catfish in other photos but they didn't have it when we were there. The dining room is nice and felt elevated with real plates and silverware. There is also a bar in the original carriage house. Overall it's a unique place to stay. The historic mansion is nicely decorated with plenty of charm. I would consider staying here again the next time I'm in the area.

Never in my life had to stay at a hotel that housekeeping wakes you up before checkout time, and…read moreI've stayed in more states I can count. I got woken up to ridiculously loud knocking at my door at 9 AM, and then she tried to enter my room while I wasn't dressed, luckily my door chain was latched, I shouldn't have to put up a do not disturb sign overnight to ensure that housekeeping does not come into my room. So irritating. Plus there was a bug in the bathroom.

I needed a place to stay between Birmingham and Atlanta, and was glad to find this hotel within…read moreeasy access of I-20. The front desk was welcoming and efficient, the room was clean and comfortable, and I felt safe as a solo female traveler. There were a lot of trucks in the parking lot, and I couldn't find an EV charger but otherwise it was a good easy stay.

Nice hotel with all the amenities. Only drawbacks were monotonous limited breakfast choices and…read morefitness center that's not 24/7. However, they do have a partnership with a local 24/7 fitness center that you can access for free. Customer service was phenomenal and laundry prices are reasonable and it's in a convenient location with quick easy access to restaurants, banks, highway, groceries, etc. I would stay here again.

I stayed here for a night while in town for some business meetings. This may have been the best…read moreCourtyard ever! Outside of a couple of hairs I saw in the bathroom it was very clean. My room was well appointed and it had outlets galore! I never had to look far to plug in my phone or steamer or any other gadget - a rarity in hotels. It was quiet overall but there is construction nearby which could disturb day sleepers. Worried about the most germ filled item in rooms..the remote? No worries, they even provided a disinfectant wipe for it! The staff were upbeat and friendly from the front desk to the Bistro, it was very impressive. The only other issue was the carpet near window was wet so there is leaking somewhere. Other than that they are great and so so close to five stars in my eyes!

I stayed here during a work trip to Carrollton and had a pleasant experience. The parking lot is…read morespacious, with nearby overflow parking available if needed. The hotel is conveniently located just a short walk from the town square, with plenty of restaurants and shops nearby. For those who prefer to stay in, the Bistro downstairs offers a decent selection of food. While not gourmet, the meals are tasty, filling, and perfect for enjoying in your room or in the bar/bistro area with a bit of camaraderie. My room was quiet overall, aside from some chatter from a group enjoying the firepit area directly below my room. It wasn't loud enough to disturb my rest, and I didn't mind it. I stayed in a King room with a sofa, which was perfect for two people. The room was clean and included standard amenities like a fridge, microwave, desk, TV, ironing board, and more. The bathroom featured a spacious walk-in shower stocked with complimentary shampoo, conditioner, and body wash. The staff were all incredibly friendly and welcoming, making the stay even better!

After reading some previous reviews, I was concerned about my booked stay. The hotel was obviously…read morea little older but the front lobby area was clean and my room was clean. Sheets looked crisp and white and the bathroom was spotless (thank you for no hair) . The front desk attendant was very pleasant and helpful about the breakfast bar. So far, very nice. The only thing I will say is the room smelled a little musty, I sprayed my Lysol to freshen it up. Maybe the carpets need cleaning/freshening? Also, one other small item, when I went to take a shower, the diverter on the tub spout was really difficult to pull up. Didn't hang around for the breakfast as I needed to get on the road. The desk clerk was very friendly and helpful on my checkout.

Lobby, staff, and breakfast are wonderful. The rooms need updating - smelled musty like it was a…read moresmoking room until 1995 that had never been updated. Carpet on bare feet felt pretty grimy. Sheets and bathroom clean. Staff amazing!

I stayed before at an America's Best in Oregon a few years ago and this was a similar experience…read more Great price , with tax $63 using Hotels.com. The room was clean and pretty well maintained or partially renovated. The shower was powerful and felt great after a long drive. The bed was not as good for me , very firm. The driveway in is a little confusing especially at night since it's off the highway behind a gas station. The employee that checked me in was nice. It was a one night stay driving from Oklahoma to South Carolina. Parking is directly in front of your room. I would recommend this motel for an overnight stay.

beyond nothing like advertised. misleading prices and zero customer service. room looked no where…read morenear similar to the pictures posted. the room was absolutely disgusting. not only was the room filthy but it reeked of cigarette smoke, to the point i couldn't breathe. i opened a drawer and got overwhelmed by the smell of pee. the toilet did not and was not flushed. the floor was not swept. everything was dirty. there was a swarm of wasps/ a wasps nest outside our door. when asked for help the lady working the service desk did little to nothing and wouldn't take the earbuds out to speak to us.

We didn't have any hot water when we went to take showers. Maggie at the front counter was so…read morehelpful and friendly. She offered us another room. Everyone we encountered that worked for Hampton Inn was very nice. Our stay was very enjoyable. We will continue to stay at Hampton Inn Jacksonville for all of our bicycle trips. Thank you!

Where should I start? Wednesday before Thanksgiving and this hotel could not keep electricity on…read morewith power constantly going out and alarms going off up to 2:30am and a visit from the fire department. So much for a good nights sleep heading into a large family Thanksgiving gathering. The pancake mattresses are by far the worst mattresses I've ever slept on in any Hampton Inn from Pocatello, Idaho to Huntsville, Alabama. 2am I had to drive 14 miles round trip , waking up family to borrow a battery backup for my CPAP. Walmart was closed due to the holiday. Next morning we had power briefly and water pressure is an abstract concept at this hotel. Power went out... again. We left at 10am for the family gathering with wet hair. Speaking to my sister in-law and I was shocked at how recently this hotel had been built. The apartment I rented at age 19 from a slum lord had better electricity and water pressure. Second night it seemed like the electricity problem was resolved. Sleep deprived from night before we managed to string a few hours of sleep. Third night, last morning we were abruptly awoken by the fire alarm in our room. After we finished our heart attacks and peeled ourselves off the ceiling to learn from an employee that a piece of toast burned in the toaster in the continental breakfast area and set off the alarm for everyone... even us on the 4th floor. We took about a decade long hiatus from our then favourite hotel chain, Hampton Inn, once we bought our camper. We recently sold it and this is our first time back to Hampton Inn. It is amazing how far the quality has dropped off. Pancake mattresses, dribbling shower heads, unreliable power and a ridiculously sensitive smoke detector. All in a 5 year-ish old hotel. One star is too generous. Absolutely the worst hotel stay anywhere. Do not stay here.

Big thank you to Valerie! We packed up and started to check out. I usually do everything on the…read moreapp, but I was tired and we had been traveling for a few weeks. I stopped at the front desk and told her that we were checking out. She was very polite and inquired why we were leaving early. I told her that we weren't that we were scheduled to leave that morning. She said that she would refund our points/money and that there was some sort of mix up. I then pulled up my app and realized that we were leaving for our next destination a day early on accident. Thank goodness Valerie was sweet enough to say something because we would have driven a full day to our next destination without accommodations.

HORRIBLE EXPERIENCE! My check-in time was scheduled for…read more3:00 PM, but when I arrived at 4:00 PM, my room was not ready. I was initially told to wait, and when I returned at 4:15 PM, I was informed there had been an issue with another guest and that it would be another 30 minutes. Unfortunately, this delay extended significantly, and I did not receive access to my room until approximately 5:23 PM -- over two hours past the guaranteed check-in time. Traveling with a child made this delay even more difficult, and this level of inconvenience is unacceptable, especially for a stay that was LESS than 24 hours. My interaction with General Manager Nicole Jones was extremely disappointing, unprofessional, and rude!! When I inquired about compensation for the delay and inconvenience, her response came across as dismissive and unprofessional, which only added to the frustration of the situation. To make matters worse, when I finally entered the room, it was not in acceptable condition. The carpet had visible stains, raising concerns about cleanliness and calling into question why the room required such an extended delay! Between the delayed check-in, poor room condition, and lack of appropriate customer service from management, I will NEVER be returning to this location.

We stayed for two nights and were overall satisfied with our experience. The staff was polite and…read morehelpful, both at check-in and when we requested a spare toothbrush. The room was fairly clean, though there was a strange adhesive residue on the hair dryer and some general wear and tear throughout. Our view was directly of the brightly lit hotel sign, but thankfully it was quiet, and the curtains filtered the light well enough for us to sleep comfortably. The TV wasn't a smart TV, and the DirectTV options were pretty limited, which was a bit of a letdown. However, the breakfast was hot, fresh, and covered all the basics--nothing fancy, but it hit the spot. We didn't expect housekeeping mid-stay, so it was a nice surprise to come back to a tidied room with the bed made and trash taken out. A solid stay overall, with a few quirks.

Clean but worn out. Rooms were clean. Area seems safe but…read morethings are aging and look it. There were a lot of contractors staying here. Considering the condition, it's overpriced.

Well I hate to complain but was not a great experience-tv would not work, ofc came and no idea,…read morecalled mtce. and he said someone had removed a part to play games. Then had to turn off room ac since it sounded like a jet taking off and if u adjusted it one degree it jumped to heat. The morning shower was another issue - the diverter was set to hand held and didn't know how to get to regular shower. Seems like a housekeeping checklist should include all items wkg. Wish we could get our points back. Would not recommend. Mtce guy was great!

Was IK. Not the quality of Hampton we like but it was quiet, clean and convenient. Could improve…read morehot breakfast menu.