I love this place! I've been without a car for 9 years, lanee helped me and I love her to death!…read moreMake sure if she helps you, you be nice!

Sean is absolutely amazing!! I would definitely recommend checking this place out. Great service…read moreand value.

GREAT Staff-always friendly and helpful! Fully competent and able to accommodate needed assistanceread more

I needed assistance and used the Case Credit Union chat feature on the mobile website. Cameron was…read moreable to assist with my questions very efficiently. Great customer service and truly a pleasure to work with Cameron today.

As many customers have stated, the employees (every one we have spoken to!), have been of utmost…read morekindness and concerned for our best interest, not only theirs, we have been completely satisfied working with them and we both would absolutely recommend them to any person, family member, we care about!

I have been a member of this CU for over 30 years. I discovered there was false information on…read moretheir website, regarding shared branches. I called and waited 15 minutes on hold. I pointed out the incorrect information and asked them for the correct info-which they refused to provide. The agent actually told me it was my responsibility to verify information on their site-not theirs. The disrespect was astounding. I am now going to make a formal complaint.

As with many of my banking reviews: this is a typical Comerica Bank…read more They have bank hours, provide standard banking services, and have a rather large number of drive through stations. The one advantage this Comerica branch has, is that I have never waited in line when going in, even on Fridays.

I reached out to the Frandor branch for help with my Bank of America credit card. The issue was…read morethat I had paid off my card, resulting in a positive balance. This positive balance disappeared one day, with no notifications, no record of any kind in the transaction history, nothing. I checked my balance one day in March and saw that I had a 0.00 balance -- my money was just gone. I met with Justine in April. She was very nice and promised to pass the issue to their main office. Apparently there's a policy where positive balances get dispersed to the customer after a certain period of time. A notification about that would've been nice. Justine assured me I'd receive the check soon, and we even made sure the address on file was correct. Weeks went by, and nothing. In June I met with (I think Jason?). He called the main office for me and assured me I'd receive a check soon for the missing balance. Weeks went by, and nothing. In July I got a call from Michelle, who assured me the check was on the way. We called back and forth a few times. Weeks and months went by, and still no check. Now it's September (almost October!). Does it take over 6 months to send a check? I ended up closing my account because Bank of America stole money from me, and everyone who tried to help was unable to solve the issue.

Clearly BOA is shutting down branches....pandemic or not, this has been the only location my area…read moreopen for 1.5 years. They keep lying, saying the Okemos branch should open in the next month...its been months of them saying that. They are open minimal hours and with a minimal staff. Its ridiculous and inconvenient. ALL THE OTHER LOCAL BANKS ARE OPEN. Quick with the lies and excuses and just close down already...I'm taking my business and personal accounts to MSUFCU. My patience has run out. Beware- this is not a good bank to be with any longer!