until now. Chen has been exellent in all ways but Now a disaster. I had an echo done of my heart July 31 2006 and advised my heart surgeon At Baptist Institune needed the CD by my appointment Aug 28 I left Miami Aug 2 for the month and was told the CD would be waitiing for me to take to the doctor when I got back Aug 27 but CD WAS NOT DONE WAS NOT WAITING FOR ME & I WAS TOLD IT WAS PUT INTO MY HAND. it took me many calls more to finally get the CD to take to the heart surgeon for evaluation that I. needed done before a decision for the procedure was made. The. appointment was Aug 28. That gave Chen the entire month to do the CD for me and it was not done. Then when I did get back to Miami I was told. '' THEY ARE WORKING ON IT '' AFTER A FULL MONTH OF AUGUST WORKING ON IT IS NOT ACCEPTABLE. I would lose the appointment with the surgeon if he does not have this CD and it takes weeks/ months to get an appointment with him. I am so angry and disgusted and furious about this . Then to make it worse, the office of Kendal Vascualr & Heart Institute told me that this office of Chen on sw 120 St Miami was infamous for not providing a CD when it was requested. I was actually told that. No , I did not make it up. I have been a patient of years with this Chen office on sw 120 St Miami and I have an excellent MD , always was effective, helpful, excellent bedside manner, and appointmens on time at this office. I gave up a lot to come to Chen here and to stay with them. The medical office I left had comp haircuts, comp lunch served, staff who did hair cuts and manacure also , served great coffee, had a adult day care room with games to play if waiting, and lovely staff also. They were never on time with appointments and it was always an all day thing , also they had NP not real doctors MD there. I am more than upset that it took a month to get a CD of an echo done July 31 , MANY CALLS TO REQUEST IT STARTING AUGUST 31 . FINALLY I GOT THE CD JUST TODAY !!!! AUGUST 26 BY GOIING TO THE OFFICE NOW TO TAKE IT MYSELF TO THE BAPTIST VASCUALAR AND HEART INSTITUTE MY SELF MY SELF TO BE SURE THE SURGEON GETS THE CD. SHAME ON CHEN MEDICAL AT SW 120 ST MIAMI FLORIDA read more