They just keep being nice to me... stop is guys, stop it…read more Kicking about in the city with a mind full of banking type tasks to do, you'll find me in a state of brain fog, avoiding buses, bumping into folks and generally muttering things like: 'Where does it go? How much? Do I have a pen?' These dudes almost make it simple: Make an appointment with these dudes, turn up, get taken on time and with a smile... can you ask for more? If you bank with these guys, they just make it simple. Easy.

In the small area where l grew up there was only two banks that you could go to The bank of…read morescotland or the royal bank, and most family's would stay loyal to a particular bank and to switch or move to another was not common. I banked with the bank of Scotland for over 30+ years ever since l was a kid, it was a sad day to move to a rival. The co-operative bank may not offer more interest than most places, but they sure make up with the personal touch, with most staff not even looking like bankers, with many of the staff remembering clients by first name, here l feel I'm not just a number. Definitely a bank worthy of 5 stars.

This bank is located in the common green and has two other banks in its locale for competition. The…read moreinterior is nice and bright i had not been in for years and when i went in with my friend it was a nice surprise it is quite modern with a few tellers all of whom seemed friendly enough. i persume they have private rooms to do consultations. The staff are helpful but the bank has funny opening hours so check these out. There is an autoteller outside. Access to the bank is good and there are a few seats always a plus for the older generation if there is a queue.

I had to pay money into someone's account today. I'm with Bank of Scotland myself, they are with…read more This bank. I was confused because of the whole Lloyds and TSB split. If I'm correct, they said they still own some of Lloyds. So I could pay in here. It's right across from the big post office. Unlike most of the banks, like my bank, who have loads of tills with no one on them and huge queues, this bank had staff on every till point, it it was moving fast. The guy to right of the entrance was very helpful, as I was scared I might pay money into the wrong account, as the bank split had me confused. The staff on the desks were different age groups. That was nice to see, as the young are getting the chance to come through and shine, and they were polite. The bank looks really nice inside. Very clean. Not one fault:)

This is the branch I visit the most, mostly due to the location. Obviously given where it is it…read morewill always be a long wait in the cashiers. The reception area seems a little unorganised. One thing that strikes me as a bit worrying is that I opened up a loan in this branch after only entering my pin number. Pin fraud does happen and it worries me that I was able to do this so easily. I worked for a seperate banking company and we wouldn't discuss anything about someone's account without doing a proper ID check on them.

Spoke to Benjamin in the branch re my account. He was excellent and went out his way to help me…read more His extensive expertise sorted out any questions I had immediately. First class service and the reason I have had my account with them for decades. First class!!

This branch of the Royal Bank of Scotland is located on Sauchiehall Street, on the corner of West…read moreNile Street and next door to Schuh. It's a fairly small branch, and its cash machines are generally mobbed, especially during busy shopping times like Saturday afternoons and Thursday evenings. I think that people tend to forget that there's a Lloyds around the corner and a Bank of Scotland one block along the road. I went in ehre to open up my graduate account, since their overdraft terms are a lot more reasonable than those at my previous student bank, HSBC. It didn't take long to set up and the teller was very helpful. The bank itself as a means for withdrawing money, depositing cheques, and other routine things seems to be pretty good in general. The queues can be pretty long but since it's small there are only so many people you can cram in at once. Pretty much all you could ever want or need from a city centre bank branch.

As far as banks go this one is as good as the next but the outstanding thing it had going for it in…read morethe few times I have used it is very, very friendly staff. There never seems to be long queues which is always an advantage and there is always lots of tellers on so even when it does get very busy you are still dealt with quickly.

Comfortable and friendly is how I would describe the atmosphere in RBS Motherwell. The staff are…read morealways helpful not just to customers but to each other too. The service is fast and efficient with the option of using the Quick Pay In service. There is plenty of room for wheelchair users and buggies, and when I go in there don't seem to be huge queues. Any queries are dealt with in the branch and I don't have to phone or go online to have them dealt with.

Every branch of The Royal Bank seems to work in similar ways. Staff are efficient, friendly and…read morehelpful even if they are seconded from another branch. Queues usually go down quickly and there is a Quick pay option for those who can't wait. Customer Service is very important to the staff who will do all they can to sort out problems. Surroundings are kept clean and tidy and are comfortable. Free information leaflets are available about accounts and other options.

I had some business I needed to take care of at the bank, and instead of heading all the way to…read morePartick where I usually do my banking, I decided that since I was in the area, I'd stop in here. This branch seems to be less busy when I go in, compared to the Partick branch which always has a line out the door. Since changing over to TSB a while back, the whole inside of this place has had an overhaul and is bright and airy with loads of blue and white in the ads. I've never had a problem at any of the branches, TSB really has been the best bank I've ever banked with (American banks included) and I would recommend them to anyone! The staff have always been helpful and if you need to call in to their help line, again, the phone staff is always helpful and get you off and running. Bravo TSB for being the bank I count on!

This is a bank is little bigger than a hold in the wall, thus acts like a miniature Lloyds. Sadly,…read morethe cuteness of its mini-ness quickly wears off. It's often particularly busy (always good) but seems to have the slowest customers in the world; pensioners, yummy mummy's with their screeching kids and people incapable of understanding the dynamics of queueing or able to complete their request slip BEFORE reaching the service counter. Perhaps, as a consequence of the catering to the slowest customers in the banking world, the staff have followed suit. As the staff are also unbelievably slow and lacking friendliness. However, if you are a Lloyds customer - like me - and in fairly urgent need of banking services then it's worth while utilising the most convenient branch.

I have used this bank once whilst passing through Biggar. There are good parking facilities…read moreavailable and access is good for both able bodied and disabled people. The branch is quite spacious and well thought out. It was quite busy and well staffed - one assistant was asking if anyone wanted to use the fast cash facility, which is a good service for people in a hurry. The staff were pleasant and dealt with my query quickly, efficiently and with a smile. The interior was clean and I wished that this was my local branch as it was a good experience. It's a pity it is so far away from me.