I went today with my two young children to be met with extremely rude and disgusting behavior from…read morethe staff. The counter attendant's name was Alan and he made some creepy comments to my daughter who is 8 years old. He was trying to compliment her and then He told her to make sure she doesn't sit on any stranger's laps and when I immediately addressed it telling him that was inappropriate and he shouldn't say anything like that to children he laughed in my face. I then told him it wasn't funny at all. Super creepy staff, beware going here with small children.

Easy to pre-purchase tickets online, just know you need to check in at the counter for them to…read moreprint them off before heading to your screening. This seems a little outdated given you can add the tickets to your mobile wallet. The ticket pricing though is fantastic and affordable. Concession prices are expensive; two large fountain drinks were just under $14. The staff also were not the friendliest. The seats rock, literally, but do not recline.

My husband has a hearing impairment. We have been here a few times and he has used the…read moreteleprompters. Tonight, we saw a movie and tried three different teleprompters. None of them worked. We asked for the manager and she could have cared less. It's unbelievable. Why offer them if none of them work. She was not even slightly compassionate. If you have a hearing impairment, you are not welcome here. Save yourself the frustration. Go somewhere else. We have had great experiences at Fort Henry Mall at the NCG.

Every time we come here something is wrong. Last time we came up here and the screen wouldn't work,…read moreso we spent 2 hours up here and had to get a rain check because it was never fixed. We asked about refunds for concessions, since we spent $45 and were snapped at by the manager saying "you still ate your snack why would we refund that?" Thats fine, things happen. We weren't mad. This time we spent over $100 on tickets and concessions for 2 adults and 2 kids, and they are OUT OF FREAKING ICE!!!!!!! Manager couldn't care less. Once we got into the actual theater, it was doing the same thing it did last time the screen wouldn't work. You can hear the ads and commercials, but nothing is on the screen. My husband went out and told the manager (which was also the manger that had to issue our rain checks last time) that the screen wasn't working, and she snapped at him and said "it will be fixed by the time the movie is on." My husband said "okay well last time we were here, it wasn't fixed, and we spent 2 hours here for nothing." she said "oh well I don't remember that." Manager has been the absolute rudest human on the planet both times we have had encounters with her. I'm also attaching some videos of the absolute disgusting area around the drinks and walking to the theater. Workers just standing behind the counter that could have easily went out and cleaned up a little. We will be taking our business to NCG theaters in Kingsport from now on. Cleaner, cheaper and 100% better customer service.

This is a very wonderful theater.... It's made like the older style theatres.... Also offers UFC…read morefights once a month on the big screen ... much cheaper than renting the fight ! Plus you can enjoy it with friends !

I went to see King of Kings tonight. I am so glad that Legacy Theater is now playing Angel Studio…read morefilms. I saw Bonhoeffer at Thanksgiving and now another great production. Thank you Legacy for making a choice in our community to show Christian films. The theaters are always clean and have friendly staff. I continue to support Legacy Theater!

Saw Wicked here last night. Our party of four arrived the parking lot was full with a line of…read morepeople out the door. Of the two sets of doors in the front, half of them weren't functioning which meant that big crowds were all moving in and out of the building through one set of doors. Not great. We stand in a line of about 60 people with 15 of those being outdoors in late November in Abingdon where the temperature is in the upper 30s. Brrrrr. We asked folks around us if they had already bought tickets, if this line was just for concessions, etc. but no one was certain. After eventually moving inside we saw that the ticket purchase line and the concession line appeared to be the same one. Also, we saw that no one was checking tickets as you entered the theater area. So we got out of line and went to our theater. We had bought tickets in advance but it should would have been easy for anyone just to head right in without tickets. The staff looked overwhelmed, understandably so, but the line arrangement and information were poor. We were in a theater with the multiway reclining seats. I kept mine upright for most of the film but when I did try to recline, many of the buttons didn't work.

Since 2013, the Abingdon Cinemall has been the only theater in this area to show The Rocky Horror…read morePicture Show. They have shown it every year since, and I have been fortunate enough to go every time the doors have been open for it. However, after tonight, I will not be returning to this establishment. My friends were approached and threatened by a man getting in their face complaining about the audience callbacks. (To any Cinemall staff: I was in the same row, I saw it happen!) In the twelve years they've shown the movie, they should know full well what kind of movie this is and that callbacks are part of the program. Doubly so since they've invested in the Tolls of Madness shadowcast during some years. To make things worse, the same man that complained also admitted to bringing his underage kid to see the movie. Despite knowing that, the manager of the establishment decided to move to kick out my friends over the callbacks instead of kicking out the man and his daughter. So when my friends were forced to leave, my wife and I walked out with them. As such, I was given my refund when it was offered for the tickets I purchased, and I also turned in a free movie pass I was given at work. I will not return. Not if I'm going to be gagged from participating at the one movie that allows it. Thanks for losing a 12-year paying customer. P.S. Since you read my review on Google and left a nasty response, I've contacted your CEO. I've also emailed the Tolls of Madness and informed them of what you really think of your local Rocky Horror fans.

This is a beautiful establishment and I pray it stays around awhile. The seats in the theater are…read morecomfortable and roomy. Good Theatre! Yep, yep!! P

Went to go see Toy Story 5 . Walk inside to the theater part and it stunk like nasty A$$. The…read morechairs were all wore out. Was actually afraid to sit on them because i was afraid they be bug on them . Very disappointed in that place .